Check-in Online Glitch?
 

Arrived at my New York hotel late tonight and went to print my boarding pass for tomorrow's flight and the online system won't let me, because it thinks I'm trying to check-in for the flight I took this morning.

UGH!!!

It's little annoyances like this that drives me crazy with Frontier sometimes. I'd like to grab their technical team leader and whisper in his/her ear what I think about their capabilities... If you send me an email message asking me to check-in for my flight, by God, let me check-in.

I would bet the system hasn't recorded your earlier flight yet so it thinks that is the one you are trying to check in for (is it the same record locator?). I haven't had back to back flights like that in a while so I haven't experienced this, but I would definitely give them some feedback.

You're exactly right Mike. I talked to a CSR about 12:45a EDT last night and they said the system didn't record the earlier flight.

Now, check this one out...

I decided to change my flight and even though it was the same day as my flight in New York, since the CSR was in MKE, she couldn't make the change without incurring a change fee and fare difference. She literally told me to call back in 15 minutes.

I continue to be amazed with Frontier's systems.

Hahaha wow. I know I try to give their software guys the benefit of the doubt, but some of these things are just amateur.

Be glad the CSR wasn't in India. They might have told you they couldn't change it because your flight had already left. :)

So true! Yet, another reason why I left behind the life of a former UA 1K.

The Philippines is just as bad. If you ask them where they are, they tell you Fort Lauderdale. They probably couldn't even find Fort Lauderdale on a map.

Stumblefoot:

Our policy is to process same day schedule changes for the same day confirmed fee anytime after 12:01 a.m. on the day of departure based on the local time in the origin city. Our agent advised you incorrectly when she asked you to call back 15 minutes later because it was not yet midnight in Milwaukee. The agent should have gone off of the time in New York. On behalf of our Reservations team, I apologize for the inconvenience that we caused you and appreciate your patience with us. A reminder that reiterates the correct policy has gone out to all of our Reservations agents .

Thanks,

Dan Krause
Vice-President Marketing & Customer Experience
Frontier Airlines

Thanks Dan for the response. I do appreciate the thoughtfulness of it.

I experienced a different customer service issue today that you can read about when you have time. I have sent a response back to the original agent asking for a reconsideration. I'll keep the forum abreast of her response.

Thanks again for responding to my gripe while in New York recently.