Stumblefoot:

Our policy is to process same day schedule changes for the same day confirmed fee anytime after 12:01 a.m. on the day of departure based on the local time in the origin city. Our agent advised you incorrectly when she asked you to call back 15 minutes later because it was not yet midnight in Milwaukee. The agent should have gone off of the time in New York. On behalf of our Reservations team, I apologize for the inconvenience that we caused you and appreciate your patience with us. A reminder that reiterates the correct policy has gone out to all of our Reservations agents .

Thanks,

Dan Krause
Vice-President Marketing & Customer Experience
Frontier Airlines