what to expect
Aug 22, 2006 | 9:31 am
#2
Original Member
Join Date: May 1998
Location: Colorado Western Slope USA
Posts: 157
Originally Posted by monodriver
First time with F9 leaving WN!
Are seats assigned at purchase or at the gate?
In my experience, seats are usually assigned at purchase, but I have found that your gate agent can usually make changes as you check in, if for some reason you need to be reseated. I have almost always been asked by the gate agent if my seat assignment is OK with me prior to the actual issuing of a boarding pass.
How does the boarding process work.
Pretty much like every airline except WN. On your boarding pass, you will notice a boarding time near the departure time. F9 almost always boards at that time. Courtesy boarding is first, for people traveling with children, those needing assistance, and F9's Summit and Ascent Members. Then, the plane is boarded by rows from the back to the front.
First time flying AIRBUS - how does the 318/319 compare with the 737?
WN's 737's are usually pretty comfortable, but I think you will like F9's equipment even better! On board, it is hard to tell the difference between the 318's and the 319's, except for the fact that the 318's have a bit more overhead room for carryons. Of course, F9 has TV, but not only that, the seats are quite comfortable. There is enough pitch so that when the person in front of you reclines fully, there still seems to be adequate room.
As a general rule, almost everyone I have spoken with who has flown F9 has been quite happy, and becomes a repeat customer. You should also notice a genuine "We are glad to see you on our airline" attitude with all the staff.
Let us know what you think!
Thank you
J
Are seats assigned at purchase or at the gate?
In my experience, seats are usually assigned at purchase, but I have found that your gate agent can usually make changes as you check in, if for some reason you need to be reseated. I have almost always been asked by the gate agent if my seat assignment is OK with me prior to the actual issuing of a boarding pass.
How does the boarding process work.
Pretty much like every airline except WN. On your boarding pass, you will notice a boarding time near the departure time. F9 almost always boards at that time. Courtesy boarding is first, for people traveling with children, those needing assistance, and F9's Summit and Ascent Members. Then, the plane is boarded by rows from the back to the front.
First time flying AIRBUS - how does the 318/319 compare with the 737?
WN's 737's are usually pretty comfortable, but I think you will like F9's equipment even better! On board, it is hard to tell the difference between the 318's and the 319's, except for the fact that the 318's have a bit more overhead room for carryons. Of course, F9 has TV, but not only that, the seats are quite comfortable. There is enough pitch so that when the person in front of you reclines fully, there still seems to be adequate room.
As a general rule, almost everyone I have spoken with who has flown F9 has been quite happy, and becomes a repeat customer. You should also notice a genuine "We are glad to see you on our airline" attitude with all the staff.
Let us know what you think!
Thank you
J
Aug 22, 2006 | 11:04 am
#3
Join Date: Jun 2005
Posts: 81
monodriver - Glad to see you on Flyertalk and Frontier!
Our boarding process is the typical back to front, but in some of our cities where dual door boarding is available, you can deplane and board front and back.
Seat assignments are usually given when you make a reservation, but if you don't have a seat yet, call reservations at (800) 4321-FLY or (800) 432-1359 and an agent can let you know what seats are available. Usuallly there are rows reserved for airport check-in so if you don't get what you want, you can check in online or at the airport and get a new seat assignment.
Our newer A318s and A319s have LED reading lights, which cast a softer light in a more limited area, creating less distraction for passengers around you. All of our mainline aircraft have 24 channels of DirecTV, 2 movie channels, LiveMap and WildBlue Yonder TV. LiveMap and WBY TV are free, TV $5, and movies $8 per segment. Your seat will also have adjustable headrests which wrap around your head. 3 lavatories on board all of our Airbuses mean a better passenger/lavatory ratio than many airlines (including Southwest!).
Hope you enjoy your flight with us!
Our boarding process is the typical back to front, but in some of our cities where dual door boarding is available, you can deplane and board front and back.
Seat assignments are usually given when you make a reservation, but if you don't have a seat yet, call reservations at (800) 4321-FLY or (800) 432-1359 and an agent can let you know what seats are available. Usuallly there are rows reserved for airport check-in so if you don't get what you want, you can check in online or at the airport and get a new seat assignment.
Our newer A318s and A319s have LED reading lights, which cast a softer light in a more limited area, creating less distraction for passengers around you. All of our mainline aircraft have 24 channels of DirecTV, 2 movie channels, LiveMap and WildBlue Yonder TV. LiveMap and WBY TV are free, TV $5, and movies $8 per segment. Your seat will also have adjustable headrests which wrap around your head. 3 lavatories on board all of our Airbuses mean a better passenger/lavatory ratio than many airlines (including Southwest!).
Hope you enjoy your flight with us!
Aug 22, 2006 | 11:23 am
#4
Join Date: Mar 2006
Location: Central Florida
Programs: no elite status, but i get around
Posts: 369
I'm pro-Boeing by default, but F9s buses are great.
Additionally, the A318/19 fuselage is a bit larger than the 737. May not be noticeable to the average passenger, but every inch counts in 3x3 seating.
Safe travels!
Additionally, the A318/19 fuselage is a bit larger than the 737. May not be noticeable to the average passenger, but every inch counts in 3x3 seating.
Safe travels!
Aug 26, 2006 | 2:01 pm
#5
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Somewhere between here and there...
Programs: WWF, Appalachian Mountain Club
Posts: 11,595
I had an award reservation and my SO had a paid ticket. I could not use my award, so I have no person experience on a F9 jet, but the report was it was not bad at all. One thing that upset me wbout the experience was we bought her ticket on the 15 of May and they introduced the free tv promo in the 16th. While I realize we missed the promo, it was by less than 12 hours and they were unwilling to budge on the free tv for her. Not very nice to do to a first time F9 flier, IMHO.
Also, my SO reported that they would not give her extra water and told that all the water requests were being denied because too much water was being used due to the new regulation. Also not very nice.
Also, my SO reported that they would not give her extra water and told that all the water requests were being denied because too much water was being used due to the new regulation. Also not very nice.
Aug 27, 2006 | 1:34 am
#6
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,482
Just finished my first RT on Frontier tonight SFO-DEN. I'm hooked!
Everything the F9 employee talks about above is true. =)
Drinks; they offered a single drink to each person. Someone asked for 2 drinks at once, the FA said, "one at a time" and sure enough they came through a second time. Also offered the snacks on board free.
Overall, the staff, the planes, the extras on board, I love it.
Tough to ditch UA because of intra-Cali flights, and NW for international, but F9 is added to the "a" list.
Everything the F9 employee talks about above is true. =)
Drinks; they offered a single drink to each person. Someone asked for 2 drinks at once, the FA said, "one at a time" and sure enough they came through a second time. Also offered the snacks on board free.
Overall, the staff, the planes, the extras on board, I love it.
Tough to ditch UA because of intra-Cali flights, and NW for international, but F9 is added to the "a" list.
Sep 5, 2006 | 3:22 pm
#8
Join Date: Jun 2005
Posts: 81
mikensf74 ,
Glad you enjoyed your trip! ^
The beverage service policy has been one that's been discussed upon on a bit internally...Frontier used to give the can and a cup of ice. It was determined that many cans were going in the trash half-full, and the decision was made to offer cup service. The result has been tremendous cost savings and not much pushback from customers. Of course, full cans are still available upon request, and you shouldn't ever have a problem getting a soda and water or whatever you'd like.
Regarding water, my guess would be that right after the new regulations went into place, catering/inflight was not prepared for the increased requests for water, hence the "conservation" of bottled water onboard. As passengers and crews have adjusted to the new regulations, beverage supply levels seem to be matching customer needs pretty well.
Glad you enjoyed your trip! ^
The beverage service policy has been one that's been discussed upon on a bit internally...Frontier used to give the can and a cup of ice. It was determined that many cans were going in the trash half-full, and the decision was made to offer cup service. The result has been tremendous cost savings and not much pushback from customers. Of course, full cans are still available upon request, and you shouldn't ever have a problem getting a soda and water or whatever you'd like.
Regarding water, my guess would be that right after the new regulations went into place, catering/inflight was not prepared for the increased requests for water, hence the "conservation" of bottled water onboard. As passengers and crews have adjusted to the new regulations, beverage supply levels seem to be matching customer needs pretty well.
Sep 5, 2006 | 3:48 pm
#9
Join Date: Mar 2006
Location: Central Florida
Programs: no elite status, but i get around
Posts: 369
Originally Posted by phxcfi
Just tried to use my F9 miles to bring our daughter for a visit. Discovered account had been "zero'd" due to lack of activity (24 months). Went to the FF info pages, no mention anywhere. Gotcha!