Apr 14, 2018, 1:56 am
Last edit by: intuition
Longhaul menus are supposed to be visible in MMB, but it is often broken. At the time of publishing, this link works.
Collection of current longhaul J menus (finnair.com)
Collection of current longhaul J menus (finnair.com)
Finnair Long Haul Business Class Food
Feb 11, 2019, 8:36 am
#256
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
I was referring to the hidden meal option that shows no choice under MMB, which turned out to be a BKML with the distinct smell of doublewhopper penetrating to the whole cabin. Good for AY though, THAT would make people drool and order more from skybistro!
Feb 12, 2019, 3:57 am
#257
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
Whenever im in Y, if someone is eating the instant noodles, i just couldn't control myself to get one as well.
Feb 12, 2019, 2:50 pm
#258
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,756
However, for SGN-HEL, they show what the options are but they don't appear in the drop-down menu, so no preorder from SGN
Feb 12, 2019, 2:59 pm
#259
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
LAX missing, no food offered on those flights?
So obviously they have loaded only existing routes but one could easily assume LAX=SFO? Yes, the filename also says so.
So obviously they have loaded only existing routes but one could easily assume LAX=SFO? Yes, the filename also says so.
Last edited by Post Scriptum; Feb 12, 2019 at 3:05 pm
Feb 18, 2019, 12:22 pm
#261
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,980
Are meals always served all on one tray (appetizer/cheese/main??)
Are breakfasts always sweet option plus cold salmon option? I wonder what AVML breakfast option is...prefer something hot and filling.
Also odd that there is never a regular veg option for those that don't know to special order. A cold salad with optional meat on SOME flights is not enough in my opinion.
Are breakfasts always sweet option plus cold salmon option? I wonder what AVML breakfast option is...prefer something hot and filling.
Also odd that there is never a regular veg option for those that don't know to special order. A cold salad with optional meat on SOME flights is not enough in my opinion.
Feb 18, 2019, 1:31 pm
#262
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,664
Depends on the route, most meals on daytime flights are served with separate courses while the contrary on night flights. On AY5 (HEL-JFK) which is a daytime flight the meal service is extremely lazy with everything dumped at you at once.
Feb 18, 2019, 2:05 pm
#263
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,980
Wow, how disappointing. For a flight that leaves JFK at 545pm, people expect to not be rushed into a meal if they don't want to be. Im doing JFK-HEL-BKK-HEL-JFK and it sounds like every flight will be a rushed, one-tray service like economy. Dessert separate though, of course.
Feb 21, 2019, 8:09 am
#264
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,756
I was so impressed by the HEL-NRT meal service that I probably set my expectations too high for today's AY74, NRT-HEL. While the salmon appetizer was good, the beef main course was small and bland. FA agreed to serve me salmon soup after the main course as they had extras, though he made it clear it was an exception. Dessert was the usual Häagen Dazs and petit fours, not out of this world but quite okay.
Midflight, they proactively offered fresh fruit salads and cling film wrapped small sandwiches. The usual Pirkka crisps and Fazer candy were available in the galley.
However, the second meal service was a joke, and a really bad one at that. They promised club sandwiches, but for 40-42 J pax, only 8 had been loaded. So as Gold, I got an Alepa style chicken Cesar roll, or to be precise, half a roll since they had cut it in two halves, one of which was on my plate together with some Pirkka crisps. After I told the FA what an unimpressive second meal it was, he apologetically suggested he could bring the other half... In the end, I opted for the warm noodles, which were okay and a light year from the “Western option”.
The FA was clearly embarrassed, too, and said that they were usually better-catered.
(A third option was a salad but something had gone wrong with that, too. I didn’t listen to the explanation because it would not have been my choice anyway, but clearly NRT catering was having a bad day. Hopefully those don’t come often..)
Moreover, even though the menu says second meal will be served “at any time after the first service”, I was diligently informed (about four hours before landing) that the second meal service starts 2 hours before arrival.
Midflight, they proactively offered fresh fruit salads and cling film wrapped small sandwiches. The usual Pirkka crisps and Fazer candy were available in the galley.
However, the second meal service was a joke, and a really bad one at that. They promised club sandwiches, but for 40-42 J pax, only 8 had been loaded. So as Gold, I got an Alepa style chicken Cesar roll, or to be precise, half a roll since they had cut it in two halves, one of which was on my plate together with some Pirkka crisps. After I told the FA what an unimpressive second meal it was, he apologetically suggested he could bring the other half... In the end, I opted for the warm noodles, which were okay and a light year from the “Western option”.
The FA was clearly embarrassed, too, and said that they were usually better-catered.
(A third option was a salad but something had gone wrong with that, too. I didn’t listen to the explanation because it would not have been my choice anyway, but clearly NRT catering was having a bad day. Hopefully those don’t come often..)
Moreover, even though the menu says second meal will be served “at any time after the first service”, I was diligently informed (about four hours before landing) that the second meal service starts 2 hours before arrival.
Feb 21, 2019, 11:06 am
#265
Join Date: Jan 2019
Location: Monaco
Programs: Amex Plat
Posts: 105
I was so impressed by the HEL-NRT meal service that I probably set my expectations too high for today's AY74, NRT-HEL. While the salmon appetizer was good, the beef main course was small and bland. FA agreed to serve me salmon soup after the main course as they had extras, though he made it clear it was an exception. Dessert was the usual Häagen Dazs and petit fours, not out of this world but quite okay.
Midflight, they proactively offered fresh fruit salads and cling film wrapped small sandwiches. The usual Pirkka crisps and Fazer candy were available in the galley.
However, the second meal service was a joke, and a really bad one at that. They promised club sandwiches, but for 40-42 J pax, only 8 had been loaded. So as Gold, I got an Alepa style chicken Cesar roll, or to be precise, half a roll since they had cut it in two halves, one of which was on my plate together with some Pirkka crisps. After I told the FA what an unimpressive second meal it was, he apologetically suggested he could bring the other half... In the end, I opted for the warm noodles, which were okay and a light year from the “Western option”.
The FA was clearly embarrassed, too, and said that they were usually better-catered.
(A third option was a salad but something had gone wrong with that, too. I didn’t listen to the explanation because it would not have been my choice anyway, but clearly NRT catering was having a bad day. Hopefully those don’t come often..)
Moreover, even though the menu says second meal will be served “at any time after the first service”, I was diligently informed (about four hours before landing) that the second meal service starts 2 hours before arrival.
Midflight, they proactively offered fresh fruit salads and cling film wrapped small sandwiches. The usual Pirkka crisps and Fazer candy were available in the galley.
However, the second meal service was a joke, and a really bad one at that. They promised club sandwiches, but for 40-42 J pax, only 8 had been loaded. So as Gold, I got an Alepa style chicken Cesar roll, or to be precise, half a roll since they had cut it in two halves, one of which was on my plate together with some Pirkka crisps. After I told the FA what an unimpressive second meal it was, he apologetically suggested he could bring the other half... In the end, I opted for the warm noodles, which were okay and a light year from the “Western option”.
The FA was clearly embarrassed, too, and said that they were usually better-catered.
(A third option was a salad but something had gone wrong with that, too. I didn’t listen to the explanation because it would not have been my choice anyway, but clearly NRT catering was having a bad day. Hopefully those don’t come often..)
Moreover, even though the menu says second meal will be served “at any time after the first service”, I was diligently informed (about four hours before landing) that the second meal service starts 2 hours before arrival.
Feb 21, 2019, 11:48 am
#266
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,756
Yes, there was a choice of Japanese or Western appetizer, and of the main courses, I guess the salmon soup was the only Western/Finnish one. Chef's special was a Japanese chicken dish, the fish option was Japanese and I suppose my beef was Japanese, too, although it was very nondescript.
For the second meal service, only the noodles were Asian, but I'm not really sure if they could be considered Japanese. Thin, seasoned noodles, felt very pan-Asian to me.
For the second meal service, only the noodles were Asian, but I'm not really sure if they could be considered Japanese. Thin, seasoned noodles, felt very pan-Asian to me.
Feb 21, 2019, 1:57 pm
#267
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,178
... They promised club sandwiches, but for 40-42 J pax, only 8 had been loaded. So as Gold, I got an Alepa style chicken Cesar roll, or to be precise, half a roll since they had cut it in two halves, one of which was on my plate together with some Pirkka crisps. After I told the FA what an unimpressive second meal it was, he apologetically suggested he could bring the other half... In the end, I opted for the warm noodles, which were okay and a light year from the “Western option”.
...
...
But if the "Club" was anything like the last time I had one (long time ago) you didn't really miss anything. Very little filling and dry bread.
Feb 21, 2019, 2:36 pm
#268
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
It's surprising and sad to read about a bad day of NRT catering. I was on AY74 recently and the meals were great. The Japanese appetiser in a really nice Finnair-branded wooden box was perfect, followed by the meal of their Japanese signature chef - again, very good, even though, it was something special taste-wise.
The Chef's Special meal seems to be made out of chicken all the time. Not much to be desired, let alone the misleading name, somewhat signalling it's related to the destination signature chef.
Just petit fours couldn't compete to the HEL-loaded chocolate-raspberry cake.
It would be interesting to see if AY has anything to tell about it if you send them a note.
The Chef's Special meal seems to be made out of chicken all the time. Not much to be desired, let alone the misleading name, somewhat signalling it's related to the destination signature chef.
Just petit fours couldn't compete to the HEL-loaded chocolate-raspberry cake.
It would be interesting to see if AY has anything to tell about it if you send them a note.
Feb 21, 2019, 10:11 pm
#269
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,756
I was thinking about this, but I don't really know. It would sort of be begging for extra points, which I don't want to do. The FA did what he could under the circumstances and sort of saved the situation (which, of course, wasn't his fault in the first place, save for the unwillingness to serve the 2nd meal at leisure).
Feb 24, 2019, 6:01 am
#270
Join Date: Nov 2012
Location: HEL
Programs: LH SEN
Posts: 517
AY7 HEL-MIA on 23 Feb, completely full flight, actual flight time 10h 45mins. On boarding was greeted at a seat in the mini-cabin by a Fazer chocolate wrapping on the floor. PDBs served promptly, so promptly that I had my bags all over the place and had not yet seated. On time departure.
In the air the first beverage and amouse bouche was served around 50 mins into the flight, so not too bad. Refill of drinks not proactively offered but was granted on request. My food choice was salmon starter and the arctic char main. Both were tasty, but here is the biggest let down: one tray service concept. It is beoynd me why they keep doing this on a 11 hours day flight. In practice, this means that the main course is luke warm if one wants to eat the starter first. Otherwise tasty and quality dish gets wasted. On the plus side they now had a proper dessert in addition to Jymy ice cream and the strawberry cheesecake was good.
Champagne ran out at around 5 hours into the flight. Obviously I arouse this with the one tray service issue with the purser and our FA (an older lady). The purser was very understanding and patiently listened to my rant and promised to file a report. We also discussed how AY really should try a bit harder, especially as service is where they could partly make up for a fact that A330 J seats are really not factory fresh anymore. Also, as AY is part of TATL JV and there is also other competition on TATL, they should pay more attention to service.
OTOH, I do not really agree the explanation I got from our FA:
1) HEL-MIA has been considered as lomanoloinen, so thus one tray service, as otherwise customers wonder where their food is if they are served only the starter first. (Or something like that, as I really did not understand as it all sounded so weird.)
2) According to HEL-MIA is one of the heaviest and most tiring flights for the cabin crew as "viinaa menee niin paljon" and so the service must be one tray. Okay, so that is an excuse for lackluster soft product? I really hope that she and her colleagues will live and be able to lick their wounds for two days by their Miami pool. (Sunny and 30 C forecast for today.)
She also did not see how it would be possible to revert to a "normal" three course service on this route, not to mention that customers could choose how they want to dine. Also, the one tray service was not particulary fast as the service was completed at around 3 hrs into the flight.
To summarize, food continues to be of decent quality ex-HEL but there remains a clear underestimation of a customer and thus the product delivery is lackluster. Of course the crew told me to write a feedback to AY but I am not sure if they are bothered as they have been turning more and more routes into this one tray mess (e.g. HEL-HAV and HEL-JFK were "normal" service in Feb/Mar 2018).
Now hiding into a cave before I will be beheaded by all of the AY fanboys here.
In the air the first beverage and amouse bouche was served around 50 mins into the flight, so not too bad. Refill of drinks not proactively offered but was granted on request. My food choice was salmon starter and the arctic char main. Both were tasty, but here is the biggest let down: one tray service concept. It is beoynd me why they keep doing this on a 11 hours day flight. In practice, this means that the main course is luke warm if one wants to eat the starter first. Otherwise tasty and quality dish gets wasted. On the plus side they now had a proper dessert in addition to Jymy ice cream and the strawberry cheesecake was good.
Champagne ran out at around 5 hours into the flight. Obviously I arouse this with the one tray service issue with the purser and our FA (an older lady). The purser was very understanding and patiently listened to my rant and promised to file a report. We also discussed how AY really should try a bit harder, especially as service is where they could partly make up for a fact that A330 J seats are really not factory fresh anymore. Also, as AY is part of TATL JV and there is also other competition on TATL, they should pay more attention to service.
OTOH, I do not really agree the explanation I got from our FA:
1) HEL-MIA has been considered as lomanoloinen, so thus one tray service, as otherwise customers wonder where their food is if they are served only the starter first. (Or something like that, as I really did not understand as it all sounded so weird.)
2) According to HEL-MIA is one of the heaviest and most tiring flights for the cabin crew as "viinaa menee niin paljon" and so the service must be one tray. Okay, so that is an excuse for lackluster soft product? I really hope that she and her colleagues will live and be able to lick their wounds for two days by their Miami pool. (Sunny and 30 C forecast for today.)
She also did not see how it would be possible to revert to a "normal" three course service on this route, not to mention that customers could choose how they want to dine. Also, the one tray service was not particulary fast as the service was completed at around 3 hrs into the flight.
To summarize, food continues to be of decent quality ex-HEL but there remains a clear underestimation of a customer and thus the product delivery is lackluster. Of course the crew told me to write a feedback to AY but I am not sure if they are bothered as they have been turning more and more routes into this one tray mess (e.g. HEL-HAV and HEL-JFK were "normal" service in Feb/Mar 2018).
Now hiding into a cave before I will be beheaded by all of the AY fanboys here.