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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Jan 27, 2020, 10:11 am
  #1426  
Ambassador: Finnair
 
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,268
Originally Posted by Ed Size
The best I can find is J-9, C-8, D-5, I-1 - but a few flights with J-9, C-9 - and I did some random search for flights in July, September and November - in September, October and November are plenty of I is available - but no upgrades shown in the tool
Long haul upgrade availability (instant) seems to be almost totally gone now after the new policy implementation, as we have discussed here a lot..very very poor move by AY - and as I wrote earlier, I do not think AY makes more money with this change, more likely the opposite...
Ed Size likes this.
NoWindowSeat is offline  
Old Jan 27, 2020, 10:17 am
  #1427  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by NoWindowSeat
Long haul upgrade availability (instant) seems to be almost totally gone now after the new policy implementation, as we have discussed here a lot..very very poor move by AY - and as I wrote earlier, I do not think AY makes more money with this change, more likely the opposite...
What makes me wonder is, that there is a lot of instant availbilty to BKK in March, but there is none on the way back - so I would take the risk of waitlist if I at least have an idea where are good chances. Anyhow - this new system and the new prices are driving me back to *A (after more or less 10 years on AY/OW).

I hardly see any scenario where they could make more money with this new system - given the fact that points also have a certain value in their books.
Ed Size is offline  
Old Jan 27, 2020, 10:26 am
  #1428  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
Originally Posted by Ed Size
What makes me wonder is, that there is a lot of instant availbilty to BKK in March, but there is none on the way back - so I would take the risk of waitlist if I at least have an idea where are good chances. Anyhow - this new system and the new prices are driving me back to *A (after more or less 10 years on AY/OW).

I hardly see any scenario where they could make more money with this new system - given the fact that points also have a certain value in their books.
where in Star alliance is it easy to upgrade?

I just left star though I still have a gazillion miles there 😂😂😂
SPBanker likes this.
kauppias is offline  
Old Jan 27, 2020, 10:46 am
  #1429  
 
Join Date: May 2018
Location: Finland
Programs: AY+ Gold, HH Diamond, IHG Gold
Posts: 37
Eventhough I have 2/2 success with new ay+ LH upgrades (first one at HEL airport checkin, second via phone before checkin at ORD), I’m more prepared to enjoy other OW metals in LH. That will most propably mean that next tracking period is the last ay+ gold and after that also european flights will be cheapest first not convenience...finance will be happy..
FinExplorer is offline  
Old Jan 27, 2020, 10:48 am
  #1430  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by kauppias
where in Star alliance is it easy to upgrade?

I just left star though I still have a gazillion miles there 😂😂😂
It´s not because of the upgrades, it is of course of the average I pay for my flights, and the more or less guranted upgrades on AY lowered that average. Since AY had risen the average price for their tickets (while the competition lowered the prices) it´s a couple of thousand €/pa we are talking about.

I still have 7 digit points on AY (as my wife do) - but in the end it is the money I have to pay for 12 - 20 longhaul J flights/pa.
Ed Size is offline  
Old Jan 27, 2020, 12:28 pm
  #1431  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Hey wait, WHERE from you guys get gazillion and 7digit points? Gimme gimme
FFlash is offline  
Old Jan 27, 2020, 12:40 pm
  #1432  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
Originally Posted by Ed Size
What makes me wonder is, that there is a lot of instant availbilty to BKK in March, but there is none on the way back - so I would take the risk of waitlist if I at least have an idea where are good chances. Anyhow - this new system and the new prices are driving me back to *A (after more or less 10 years on AY/OW).

I hardly see any scenario where they could make more money with this new system - given the fact that points also have a certain value in their books.
Originally Posted by kauppias
where in Star alliance is it easy to upgrade?

I just left star though I still have a gazillion miles there 😂😂😂
I interpret this as outright buying cheap J fares ex-ARN.
miamiflyer8 is offline  
Old Jan 28, 2020, 10:42 am
  #1433  
 
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,174
Originally Posted by kauppias
where in Star alliance is it easy to upgrade?

I just left star though I still have a gazillion miles there 😂😂😂
LH? The last time I booked it was cake easy to get biz seats even on SQ using Miles & More points.
aster is offline  
Old Feb 1, 2020, 8:26 am
  #1434  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
AY144 BKK-HEL today. 1J seat available according to EF seat map. Requested upgrade price at gate: €592. Said no and decided to gamble.

Few minutes later seat changed to 5A in Finnair app. Free op-up my first LH op-up!
EuroFlash is offline  
Old Feb 1, 2020, 8:59 am
  #1435  
 
Join Date: Apr 2010
Location: Unio Europaea
Programs: BA GGL, AS, Hertz Cirque Présidentielle
Posts: 1,445
Originally Posted by EuroFlash
Said no and decided to gamble.
I like your sentiment there. I personally would've never paid, taken how it - still, yes still, doesn't give any benefit for AY+ (or for anything else, for that matter).
Flying Yazata is offline  
Old Feb 1, 2020, 9:09 am
  #1436  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Originally Posted by Flying Yazata
I like your sentiment there. I personally would've never paid, taken how it - still, yes still, doesn't give any benefit for AY+ (or for anything else, for that matter).
True. Too expensive. Downside of this flight is that someone decided to take a baby on board in business class.
EuroFlash is offline  
Old Feb 1, 2020, 9:25 am
  #1437  
Ambassador: Finnair
 
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,268
Originally Posted by EuroFlash
True. Too expensive. Downside of this flight is that someone decided to take a baby on board in business class.
Happens a lot on those holiday flights. Understandably.
NoWindowSeat is offline  
Old Feb 1, 2020, 9:47 am
  #1438  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Originally Posted by EuroFlash
True. Too expensive. Downside of this flight is that someone decided to take a baby on board in business class.
While I see your excitement about opup, I take this comment as a result in view of said excitement. Otherwise I have to make a kind note of being cautious of such comment with courtesy for babyparents, fellow pax, and, just humble manners. enjoy!
NoWindowSeat and EuroFlash like this.
FFlash is offline  
Old Feb 1, 2020, 10:01 am
  #1439  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Originally Posted by FFlash
While I see your excitement about opup, I take this comment as a result in view of said excitement. Otherwise I have to make a kind note of being cautious of such comment with courtesy for babyparents, fellow pax, and, just humble manners. enjoy!
You sir, are 100% right.
FFlash likes this.
EuroFlash is offline  
Old Feb 1, 2020, 10:25 pm
  #1440  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
Originally Posted by EuroFlash
AY144 BKK-HEL today. 1J seat available according to EF seat map. Requested upgrade price at gate: €592. Said no and decided to gamble.

Few minutes later seat changed to 5A in Finnair app. Free op-up my first LH op-up!
Congratulations on the op-up!

Wouldn't it make sense that they'd put up a sign at check-in in BKK saying "Special offer! Experience our world-renowned business class today for only 249 EUR"? They could have sold those three seats instead of giving them up for free... On the DEL route, AY seems happy selling upgrades for 200–300 euros, even when Y is not full.
NoWindowSeat likes this.
ffay005 is offline  


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