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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Dec 2, 2019, 4:27 am
  #1276  
 
Join Date: Feb 2019
Location: HEL
Programs: AY+ Plat, EBG, FB Blue, Asante Platinum, AB Exec
Posts: 99
Originally Posted by lento
Maybe you could propose to CS 7SH vouchers +10000 points and report us back if that works.
Just a silly suggestion
Called Plat-line. Not possible to do with vouchers+points. Only option is for my buddy, who's got 3 vouchers, to try to call them and see if the 4th voucher could be retroactively changed for a point deduction instead. This was Janica's suggestion.
Finaviator is offline  
Old Dec 2, 2019, 4:27 am
  #1277  
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Join Date: Jan 2014
Posts: 2,685
Originally Posted by AYlympia
Sorry if this is old news, but got this from the chatbot just now:

"Jonotuspaikat käydään läpi 59, 21, 10 ja 5 päivää ennen lennon lähtöä ja saat ilmoituksen ja e-lipun, jos paikkasi on vahvistunut. Viimeinen tarkistus tehdään 37 h ennen lennon lähtöä."

i.e. upgrades are processed only at 59, 21, 10 and 5 days before departure, and final call at 37h.

That last bit I knew, but those other dates were news to me. Might be helpful if they could tell it at the point of requesting an upgrade... Just saying...
I just had an upgrade clear 42 days before the flight...
mpkz is offline  
Old Dec 2, 2019, 4:32 am
  #1278  
 
Join Date: Jun 2018
Posts: 369
A return trip to Krabi, outbound showed availability and was instantly confirmed, return was on waitlist for about 48 hours (T-7), I set up an experflyer alert for it and had received one overnight, asked about it in chat and was confirmed. The CS told me that the upgrade had already been confirmed, but I was unable to see it on mobile or web until they confirmed it..
AY1337 is offline  
Old Dec 2, 2019, 4:46 am
  #1279  
 
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 863
Originally Posted by mpkz
I just had an upgrade clear 42 days before the flight...
So much for their robot schedule then !
Was it automatic or some kind of trigger to the "other department"?
lento is offline  
Old Dec 2, 2019, 6:13 am
  #1280  
 
Join Date: Feb 2019
Location: HEL
Programs: AY+ Plat, EBG, FB Blue, Asante Platinum, AB Exec
Posts: 99
Originally Posted by Finaviator
Called Plat-line. Not possible to do with vouchers+points. Only option is for my buddy, who's got 3 vouchers, to try to call them and see if the 4th voucher could be retroactively changed for a point deduction instead. This was Janica's suggestion.
My buddy called Gold-line and they did the change in a jiffy. Unfortunately they split our booking (which they could have avoided) and now it's not possible to have the same, which means one might clear while the other doesn't. Not good - not terrible.

Funny that a few weeks back I tried to figure out if it was possible to retro credit a used voucher for a point deduction (after departure) and Janica stated it was by no means possible. But now it was OK
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Old Dec 2, 2019, 9:02 am
  #1281  
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Originally Posted by lento
So much for their robot schedule then !
Was it automatic or some kind of trigger to the "other department"?
No idea, I waitlisted it ages ago, and I got the email with a new ticket yesterday/today
mpkz is offline  
Old Dec 4, 2019, 6:52 pm
  #1282  
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Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,753
There are rumours that OW would introduce alliance wide upgrades, as in upgrade on QR by using AY+ points: https://thepointsguy.com/news/upgrad...s-any-partner/

While I'd love to use my AY+ points to upgrade on a OW airline, I'm not at all sure I would be happy about all OW FFs upgrading on AY.
jann3 likes this.
ffay005 is offline  
Old Dec 4, 2019, 11:28 pm
  #1283  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
we know Qantas has proposed these alliance-wide upgrades be available within one day of your scheduled flight. That’s less than ideal, but it’s still a nice improvement overall.”

Owww this would be a bad move
EuroFlash is offline  
Old Dec 4, 2019, 11:36 pm
  #1284  
 
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Originally Posted by ffay005
There are rumours that OW would introduce alliance wide upgrades, as in upgrade on QR by using AY+ points: https://thepointsguy.com/news/upgrad...s-any-partner/

While I'd love to use my AY+ points to upgrade on a OW airline, I'm not at all sure I would be happy about all OW FFs upgrading on AY.
Good idea, but if they get inspired by *A system, then it's simply not worth it (too pricey and only the most expensive booking classes eligible).

Originally Posted by EuroFlash
we know Qantas has proposed these alliance-wide upgrades be available within one day of your scheduled flight. That’s less than ideal, but it’s still a nice improvement overall.”

Owww this would be a bad move
1-day advance upgrade applies to alliance-wide upgrades, so no bad impact on standard airline upgrade system.
on22cz is offline  
Old Dec 5, 2019, 8:58 am
  #1285  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Originally Posted by ffay005
While I'd love to use my AY+ points to upgrade on a OW airline, I'm not at all sure I would be happy about all OW FFs upgrading on AY.
I would neither hope nor worry much, as it's likely going to be costly in points on one hand, and if *A is any model, constrained to expensive booking classes on the other hand.

In other words, you will rarely if ever upgrade non-AY flights and non-AY loyals will rarely upgrade on AY.
Courmisch is offline  
Old Dec 5, 2019, 12:14 pm
  #1286  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Originally Posted by Courmisch
In other words, you will rarely if ever upgrade non-AY flights and non-AY loyals will rarely upgrade on AY.
Yes, basically something only for the checklist.
Alliance-wide upgrades, check! Usable? Who cares?
Jainzar is offline  
Old Dec 6, 2019, 6:45 am
  #1287  
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Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,294
Originally Posted by Jainzar
Yes, basically something only for the checklist.
Alliance-wide upgrades, check! Usable? Who cares?
It would still be an improvement over the status quo.
SPBanker is offline  
Old Dec 6, 2019, 6:55 am
  #1288  
 
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
LHR-HEL for two, basic+plat. Upgrade request in App, 3 min later cleared. Quite nice

Edit. or wait, bit weird, got a notification from App that upgrades cleared but no new e-ticket and the booking still shows U etc. IT glitch I assume, but essentially RM might have actually already approved the request automatically?
Post Scriptum is offline  
Old Dec 7, 2019, 12:20 am
  #1289  
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Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,106
U is the new upgrade bucket, so if the booking shows U, you're set.
WilcoRoger is offline  
Old Dec 7, 2019, 1:12 am
  #1290  
 
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
I was too quick, waitlisted for U was what I see in the booking etc. The weird part is the notification from the App stating that upgrade request was cleared.
"Luckily" due to the crappy IT, I can not access the booking anymore to verify
Post Scriptum is offline  


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