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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerře for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Jun 13, 2019, 12:19 am
  #811  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by ffay005
Okay, two Plats, travelling on the BKK route, booking well in advance, and choosing flights where the J cabin is almost empty. I'd say your chances of having those upgrades clear is close to 100 %. If I were you, I'd just go ahead and book. They'll clear.
And if not, do you reimburse me the money for the two Y flights - thats not the kind of gamble I like. It´s a game where I can win nothing (since my company would book J flights anyway). This just shows how bad this system turned. I m looking for flights 4 - 9 month out, totally flexible - but it´s not possible to get two seats, even with up to 16 flights a week.
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Ed Size is offline  
Old Jun 13, 2019, 12:58 am
  #812  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
Originally Posted by Ed Size
And if not, do you reimburse me the money for the two Y flights - thats not the kind of gamble I like. It´s a game where I can win nothing (since my company would book J flights anyway). This just shows how bad this system turned. I m looking for flights 4 - 9 month out, totally flexible - but it´s not possible to get two seats, even with up to 16 flights a week.
I spent a few minutes with the online tool and found the following flights with 2 or more available upgrade seats.

HEL-BKK
03/3 AY143
15/3 AY143
16/3 AY 145
17/3 AY143
19/3 AY 145
22/3 AY143
24/3 AY143
29/3 AY 141
30/3 AY141
31/3 AY141

BKK-HEL
27/3 AY146

HKG-HEL (assuming you have the flexibility to route through HKG on the return)
08/3 AY100
10/3 AY102
14/4 AY102
flyingeph12 is offline  
Old Jun 13, 2019, 1:16 am
  #813  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by flyingeph12
I spent a few minutes with the online tool and found the following flights with 2 or more available upgrade seats.

HEL-BKK
03/3 AY143
15/3 AY143
16/3 AY 145
17/3 AY143
19/3 AY 145
22/3 AY143
24/3 AY143
29/3 AY 141
30/3 AY141
31/3 AY141

BKK-HEL
27/3 AY146

HKG-HEL (assuming you have the flexibility to route through HKG on the return)
08/3 AY100
10/3 AY102
14/4 AY102
Thanks, but thats what I did last night, and I wrote there are options in March, but only one for the way back, and to make it a comfortable trip, I rather not use HKG and I have only one option for the flight to BKK. So I think this is not what I call availability (there are no flights in Jan, Feb) and a few flights to BKK in Nov (but no returns which make the trip working). So basically I find this frustrating, Since I have to go at least one more time this year (rather two more times beside my already booked two trips).

A email from AY tells me, that there are no options till the end of the year.

For me that means I will book one or two more flights (four tickets) with any other airline which gives me a good offer in 2019, and in 2020 (where my Platinum with AY is already renewed), I will book what ever fits. No reason to spend any extra € for the requalification in 2021.

Last edited by Ed Size; Jun 13, 2019 at 1:33 am
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Old Jun 13, 2019, 1:45 am
  #814  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
Originally Posted by Ed Size
Thanks, but thats what I did last night, and I wrote there are options in March, but only one for the way back, and to make it a comfortable trip, I rather not use HKG and I have only one option for the flight to BKK. So I think this is not what I call availability (there are no flights in Jan, Feb) and a few flights to BKK in Nov (but no returns which make the trip working). So basically I find this frustrating, Since I have to go at least one more time this year (rather two more times beside my already booked two trips).

A email from AY tells me, that there are no options till the end of the year.

For me that means I will book one or two more flights (four tickets) with any other airline which gives me a good offer in 2019, and in 2020 (where my Platinum with AY is already renewed), I will book what ever fits. No reason to spend any extra € for the requalification in 2021.
Ok. So it sounds like you are not completely flexible (i.e., has to be nonstop, return on 27 Mar doesn't work).

Certainly, there is not ample availability, but availability is also not "none." I guess the other Oneworld airline with which I'm most familiar is AA, and this type of upgrade availability at booking is actually pretty (maybe even very) decent compared to what you will be able to find with AA.
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Old Jun 13, 2019, 1:49 am
  #815  
 
Join Date: Mar 2018
Location: Germany, Bavaria
Programs: AY+ Plat, SAS Gold (butt in seat)
Posts: 350
Ed, maybe you just "call" the other department

That's how it developed. It sucks.
Carotthat is offline  
Old Jun 13, 2019, 1:52 am
  #816  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by flyingeph12
Ok. So it sounds like you are not completely flexible (i.e., has to be nonstop, return on 27 Mar doesn't work).

Certainly, there is not ample availability, but availability is also not "none." I guess the other Oneworld airline with which I'm most familiar is AA, and this type of upgrade availability at booking is actually pretty (maybe even very) decent compared to what you will be able to find with AA.
I m flexible for any given 12-14 day period from 15th of Oct. - till the 15th/16th of March. Flying ex HGK makes no sense since this requires a paid J ticket for BKK - HGK (and for the combined price of he Eco ticket and the oneway J ticket I just can buy a J ticket - with close to no addition) Return on 27th works well but only for the flight to BKK on the 15th,

Just called them and asking for upgrades on the 15th of March - the agent replied - we have no seats here, the same for the flight back on the 27th. This is a joke.

I also have the impression that something at the hotline changed, it looks like the agent did not understand a bit about the system (I had to explain that I have upgrade vouchers as a Platinum and I have to explain what these vouchers are for, she only know about upgrades with points and Euro vouchers)

Last edited by Ed Size; Jun 13, 2019 at 2:08 am
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Old Jun 13, 2019, 2:15 am
  #817  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
Originally Posted by Ed Size
I m flexible for any given 12-14 day period from 15th of Oct. - till the 15th/16th of March. Flying ex HGK makes no sense since this requires a paid J ticket for BKK - HGK (and for the combined price of he Eco ticket and the oneway J ticket I just can buy a J ticket - with close to no addition) Return on 27th works well but only for the flight to BKK on the 15th,

Just called them and asking for upgrades on the 15th of March - the agent replied - we have no seats here, the same for the flight back on the 27th. This is a joke.

I also have the impression that something at the hotline changed, it looks like the agent did not understand a bit about the system (I had to explain that I have upgrade vouchers as a Platinum and I have to explain what these vouchers are for, she only know about upgrades with points and Euro vouchers)
I still see 2 available upgrade seats on those dates. Is the agent checking the correct flights? Alternatively, you can just purchase the ticket and request the upgrade online yourself—and if it doesn't work cancel the ticket for a full refund. (I know for certain there is a 24-hour cancellation policy for tickets purchased in the US, but I believe there is a similar rule for those purchased in Finland, based on my reading of the Finland site: https://www.finnair.com/fi/gb/inform...s/service-fees)
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Old Jun 13, 2019, 2:23 am
  #818  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by flyingeph12
I still see 2 available upgrade seats on those dates. Is the agent checking the correct flights? Alternatively, you can just purchase the ticket and request the upgrade online yourself—and if it doesn't work cancel the ticket for a full refund. (I know for certain there is a 24-hour cancellation policy for tickets purchased in the US, but I believe there is a similar rule for those purchased in Finland, based on my reading of the Finland site: https://www.finnair.com/fi/gb/inform...s/service-fees)

Buying tickets and try to clear the upgrade is the only possibility at the moment, but for years it was a phone call and once the phone call completed you had your desired ticket. And I think this is a huge drawback. The thing is that the agent can t confirm the seats, so it is a hit and miss - thats useless and not comfortable at all.
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Old Jun 13, 2019, 8:16 am
  #819  
 
Join Date: Jun 2015
Location: MIA
Programs: AY+ Gold
Posts: 248
Talking

Originally Posted by miamiflyer8
It's automated until T-37. Then you must call for manual processing.

AA won't upgrade you unless they happen to do op-ups on such flights.

What has been reported however is that some AA agents have put AY elites on the domestic upgrade list (including me).
My upgrade cleared today! Only notification was a new ticket receipt via email. Very happy it worked out though!
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Old Jun 13, 2019, 8:53 am
  #820  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
Originally Posted by petteriusa
My upgrade cleared today! Only notification was a new ticket receipt via email. Very happy it worked out though!
Glad it worked out for you.

It can clear before T-37 too if the automation allows.
miamiflyer8 is offline  
Old Jun 13, 2019, 12:37 pm
  #821  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,176
Originally Posted by flyingeph12
... Alternatively, you can just purchase the ticket and request the upgrade online yourself—and if it doesn't work cancel the ticket for a full refund. ...
I don't want to be Debbie-downer, but IIRC someone recently reported several of his waitlistings clearing "very quickly" and none of them cleared within the cancel-for-free cut-off time.

Even if they do sometimes clear within the 24h window, it is just too much hustle. Instead of book-and-forget, you then need to keep track of your booking for that time frame. Then, you might need to cancel and start all over again, looking for another date, book it and track the waitlist. Tedious and frankly very annoying as the old system worked very well.

Also, Finnair is not speedy when it comes to refund of such cancellations. You can quickly use up your CC limit with this method.
intuition is offline  
Old Jun 13, 2019, 12:56 pm
  #822  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
Originally Posted by intuition
I don't want to be Debbie-downer, but IIRC someone recently reported several of his waitlistings clearing "very quickly" and none of them cleared within the cancel-for-free cut-off time.

Even if they do sometimes clear within the 24h window, it is just too much hustle. Instead of book-and-forget, you then need to keep track of your booking for that time frame. Then, you might need to cancel and start all over again, looking for another date, book it and track the waitlist. Tedious and frankly very annoying as the old system worked very well.

Also, Finnair is not speedy when it comes to refund of such cancellations. You can quickly use up your CC limit with this method.
Here, the online upgrade tool was showing 2 seats available for immediate upgrade, so I think generally they should have cleared right away. I mentioned the 24-hour rule because for some reason when OP called (presumably to check that there was upgrade space before purchasing) the agent said there wasn’t space. In my experience, the online tool doesn’t lie, but just in case, I was saying OP could probably cancel the ticket for a refund if for some reason the upgrade didn’t go through.

Agreed that AY takes forever to process refunds (often several weeks). And I find that often the larger the amount, the longer the time.
flyingeph12 is offline  
Old Jun 17, 2019, 9:54 pm
  #823  
 
Join Date: May 2014
Location: HEL
Programs: AY Gold (OWS), Hertz PC, Sixt Plat, Hilton Gold
Posts: 275
FRA upgrade was finally cleared after 6 month on the waitlist! However, I noticed this from the app, so no e-mail regarding the upgrade. Only AY can do this!
Karjaluokka is offline  
Old Jun 18, 2019, 8:16 am
  #824  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Oh? I always get a new ticket receipt when ugprade clears before check-in opens. Did you book the ticket from an OTA or another carrier maybe?
Courmisch is offline  
Old Jun 18, 2019, 9:54 am
  #825  
 
Join Date: Apr 2017
Location: C2
Posts: 651
Same thing happend to me two times. Upgrade cleared but only way to know is check your mmb, since AY won't let you know.
I almost always book with OTAs.
seldomrfly is offline  


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