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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerře for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 14, 2019, 7:43 am
  #736  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,611
Originally Posted by jimaras08
It obviously didn't go through (since OCT 2018):

Your waitlisted Business Class upgrade request was not confirmed at this time. We have cancelled the waitlisting.
...
I got same last week. A shorthaul leg thou. Lucky me, 100% score on longhauls so far (albeit booking such flights always that seemed to have space)
FFlash is offline  
Old May 14, 2019, 7:47 am
  #737  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,790
Originally Posted by jimaras08
Weirdly on APP it shoes new seat 1st row ...
Sounds to me as if your upgrade went through. Check the App to see whether it says “upgraded”. Why would you otherwise have been reseated in row 1?

And if this is not the case, ask about the upgrade at the airport. They might be able to clear it last minute.
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ffay005 is offline  
Old May 14, 2019, 8:49 am
  #738  
 
Join Date: Aug 2017
Programs: AY+ Gold
Posts: 147
Upgraded to business class in the app with seat 1L. Seatguru indicates it's a bad seat. Here I read it's a good seat. I think I'm going to stick with it.

But: I don't understand the e-mail. Maybe Janica sent the wrong one? oO
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jimaras08 is offline  
Old May 14, 2019, 9:02 am
  #739  
 
Join Date: Apr 2017
Location: C2
Posts: 651
Originally Posted by jimaras08
Upgraded to business class in the app with seat 1L. Seatguru indicates it's a bad seat. Here I read it's a good seat. I think I'm going to stick with it.

But: I don't understand the e-mail. Maybe Janica sent the wrong one? oO
Don't know if it is common, but they doesn't always send you the new ticket when upgraded.
But since you have row 1 you have the ticket. For me it happend a few times that MMB shows I'm upgraded, but I'm not allowed to choose seat. Had to call them at leat two times about it. This happens when upgrade is cleared, but no tix are issued (for some reason).
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seldomrfly is offline  
Old May 14, 2019, 10:02 am
  #740  
 
Join Date: Apr 2019
Programs: AY Platinum/OWE
Posts: 195
Originally Posted by jimaras08
Upgraded to business class in the app with seat 1L. Seatguru indicates it's a bad seat. Here I read it's a good seat. I think I'm going to stick with it.

But: I don't understand the e-mail. Maybe Janica sent the wrong one? oO
Have you checked your booking online with AY MMB? If the upgrade is cleared, it should show "Business (U)" for the upgraded segment. Also, there shouldn't be any mention of waitlist.

If upgraded, MMB should also let you reassign your seat, in my personal experience.
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DrSickle is offline  
Old May 15, 2019, 2:15 pm
  #741  
 
Join Date: Aug 2017
Programs: AY+ Gold
Posts: 147
Fortunately everything worked out perfectly. I haven't been following the news but why did they send me to CA lounge? I was hoping to see the AA Flagship Lounge again. Thank you guys!
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Old May 15, 2019, 3:03 pm
  #742  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
Originally Posted by jimaras08
Fortunately everything worked out perfectly. I haven't been following the news but why did they send me to CA lounge? I was hoping to see the AA Flagship Lounge again. Thank you guys!
I'm assuming you meant BA lounge?

The AA Flagship lounge is in T3, not T5.
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flyingeph12 is offline  
Old May 16, 2019, 10:03 pm
  #743  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
I am working under the presumption that what I am about to do is technically allowed. If I am wrong, please forgive me.

I have several short-haul upgrade vouchers expiring on 31 May that I am not going to use, and I thought I would share them with the FT "family." So, if you have upcoming travel booked and would like free short-haul upgrade vouchers, please PM me.
  • I will give strong preference to those who have flights with upgrade availability that can processed online immediately (so please check before sending a PM). I don't want to have to call in to process or waitlist the upgrade.
  • I will need your last name and booking reference to process the upgrade online.
  • Limit 2 vouchers per person (that means if you are traveling with a companion and there is upgrade availability in both directions, pick one direction).
  • I do not expect—and will not accept—anything of monetary value in return.
  • You assume the risk of anything going wrong with your booking in the upgrade process.
remymartin, esledo, FFlash and 3 others like this.
flyingeph12 is offline  
Old May 16, 2019, 10:19 pm
  #744  
 
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Originally Posted by flyingeph12
I am working under the presumption that what I am about to do is technically allowed. If I am wrong, please forgive me.

I have several short-haul upgrade vouchers expiring on 31 May that I am not going to use, and I thought I would share them with the FT "family." So, if you have upcoming travel booked and would like free short-haul upgrade vouchers, please PM me.
  • I will give strong preference to those who have flights with upgrade availability that can processed online immediately (so please check before sending a PM). I don't want to have to call in to process or waitlist the upgrade.
  • I will need your last name and booking reference to process the upgrade online.
  • Limit 2 vouchers per person (that means if you are traveling with a companion and there is upgrade availability in both directions, pick one direction).
  • I do not expect—and will not accept—anything of monetary value in return.
  • You assume the risk of anything going wrong with your booking in the upgrade process.
Sent you a PM, as I happened to miraculously have one flight showing instant availability.

However, someone correct me if I'm wrong, but there's no way to process the upgrade online for someone else, except the chat. But I'm not sure if the chat agents allow upgrading for others (think I tried once, but was instructed to call in).
SuloL is offline  
Old May 16, 2019, 10:25 pm
  #745  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
Originally Posted by SuloL
Sent you a PM, as I happened to miraculously have one flight showing instant availability.

However, someone correct me if I'm wrong, but there's no way to process the upgrade online for someone else, except the chat. But I'm not sure if the chat agents allow upgrading for others (think I tried once, but was instructed to call in).
To be honest, I've only used the online upgrade process for myself, so I'm not 100% sure if it'll work for someone else. I guess I'll find out.
flyingeph12 is offline  
Old May 16, 2019, 10:29 pm
  #746  
 
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Originally Posted by flyingeph12
To be honest, I've only used the online upgrade process for myself, so I'm not 100% sure if it'll work for someone else. I guess I'll find out.
I don't think there's any way to do it via MMB. The chat might be worth a shot, but I have my doubts.
SuloL is offline  
Old May 16, 2019, 11:07 pm
  #747  
 
Join Date: Mar 2018
Location: Germany, Bavaria
Programs: AY+ Plat, SAS Gold (butt in seat)
Posts: 351
Anyway, this being a very admirable gesture.
Carotthat is offline  
Old May 16, 2019, 11:48 pm
  #748  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
Originally Posted by flyingeph12
I am working under the presumption that what I am about to do is technically allowed. If I am wrong, please forgive me.

I have several short-haul upgrade vouchers expiring on 31 May that I am not going to use, and I thought I would share them with the FT "family." So, if you have upcoming travel booked and would like free short-haul upgrade vouchers, please PM me.
  • I will give strong preference to those who have flights with upgrade availability that can processed online immediately (so please check before sending a PM). I don't want to have to call in to process or waitlist the upgrade.
  • I will need your last name and booking reference to process the upgrade online.
  • Limit 2 vouchers per person (that means if you are traveling with a companion and there is upgrade availability in both directions, pick one direction).
  • I do not expect—and will not accept—anything of monetary value in return.
  • You assume the risk of anything going wrong with your booking in the upgrade process.
Originally Posted by SuloL
I don't think there's any way to do it via MMB. The chat might be worth a shot, but I have my doubts.
So, to report back, I was able to upgrade via the website for one person but had to call in for another person (even though voucher was deducted, the upgrade didn't go through). The agent did not know why that happened. So it looks like it is in fact possible to process voucher upgrades for someone else via the website, but be prepared for typical AY IT inconsistency.

I still have some vouchers available. See terms above.
remymartin and SuloL like this.
flyingeph12 is offline  
Old May 17, 2019, 6:49 am
  #749  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
All vouchers have now been claimed. Happy flying to everyone.
SPBanker, esledo, FFlash and 1 others like this.
flyingeph12 is offline  
Old May 19, 2019, 5:03 am
  #750  
 
Join Date: Aug 2018
Location: TAY
Programs: AY+ gold, Miles&bonus gold
Posts: 13
Putting in a data point: my upgrade requests (with vouchers) for myself and a colleague (same PNR) for LAX-HEL on May 16th did not clear. At least there were three economy comfort seats for the two of us.
PeeterL is offline  


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