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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Oct 26, 2018, 10:53 am
  #316  
 
Join Date: Apr 2014
Programs: Finnairplus Gold
Posts: 15
I booked in late August an open jaw LHR-HEL-BKK, PVG-HEL-LHR. October departure, January return. As is normal now, neither was available on the upgrade availability page, although PVG-HEL was.
I wanted to upgrade with points, so all four sectors were in the frame.
I asked the Gold line if the outward journey looked promising and I altered my departure day from Saturday to Sunday to improve my chances. I was told the PVG-HEL upgrade could not be granted because I was not a PVG-HEL pax. So I was waitlisted on all four sectors.
Within minutes, my upgrade on PVG-HEL was granted.
Then nothing until about one month before departure. Then I started getting the email as shown above, saying no upgrade at this time. I received the same email about six times.
On the day before departure, I was called and asked if I wanted the LHR-HEL sector upgraded. That presumably would have been charged at 10,000 points and I had a Comfort Economy on HEL-BKK that would presumably have cost me 15,000. I accepted both. 50,000 points for BC on both sectors seemed attractive compared to 25,000 for BC on the short haul and CE on the long haul.
At LHR check-in I was told there was space for my upgrade on the HEL-BKK but it could not be done in LHR.
At HEL I was told BC was now full. But there was a short conversation with a colleague. Then she tapped away on the computer for a while and then handed me a BC boarding pass. I was happy.
I'm still waitlisted on the HEL-LHR sector.
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QED99 is offline  
Old Oct 27, 2018, 6:02 am
  #317  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Now I surprisingly need some SH upgrade vouchers which is unusual since I had in the past problem of consuming them...
I just booked some awards X class for winter holidays and tried to upgrade them. No go, I forgot that X awards can only be upgraded with Shorthaul vouchers they say. It is a bit silly and U class not available although I have points I could use.

Well if someone has problems with SH voucher usage PM me
FFlash is offline  
Old Oct 28, 2018, 1:12 am
  #318  
 
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
Im seeing some 25 free J seats on a350 from lhr-hel but got a "not being able to process, see you in 5 days". I thought the checkpoints were 15, 10 and 5. Any point trying in vain to call plat line, has anyone been succesfull with just calls recently?
Post Scriptum is offline  
Old Oct 28, 2018, 11:32 am
  #319  
 
Join Date: Oct 2009
Location: Asia
Programs: AY Gold (OWS), SK Gold (*A Gold), airBaltic VIP, Hilton Gold, PP
Posts: 377
My two LH upgrades will expire on 31 December. Could I use them for a ticket in next July? Of course booking and upgrading before 31 December...

Sorry, if this has been answered elsewhere.
Justinus is offline  
Old Oct 28, 2018, 11:33 am
  #320  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Originally Posted by Justinus
My two LH upgrades will expire on 31 December. Could I use them for a ticket in next July? Of course booking and upgrading before 31 December...

Sorry, if this has been answered elsewhere.
Yes. However, if you waitlist an upgrade and it fails, no vouchers will be refunded to you.
lkrt is offline  
Old Oct 28, 2018, 12:35 pm
  #321  
 
Join Date: Jun 2013
Location: HEL
Programs: AY+ Platinum
Posts: 422
Originally Posted by Post Scriptum
Im seeing some 25 free J seats on a350 from lhr-hel but got a "not being able to process, see you in 5 days". I thought the checkpoints were 15, 10 and 5. Any point trying in vain to call plat line, has anyone been succesfull with just calls recently?
There is a checkpoint at T - 10 days (my recent upgrades have cleared at T -10) even though the email says T -5.
Hartsa is offline  
Old Oct 29, 2018, 10:41 am
  #322  
 
Join Date: Oct 2009
Location: Asia
Programs: AY Gold (OWS), SK Gold (*A Gold), airBaltic VIP, Hilton Gold, PP
Posts: 377
Angry

I have been a Finnair Plus member since the programme was started and a Plat for quite many years.

What truly pisses me off, is that upgrade availability has been reduced. I just checked the availability for random LHR-HEL flights in next July. Next to nothing. Then I did random searches for other flights - again almost nothing. While the availability tool does not always tell you the truth (I wonder why they cannot fix it), the situation is still sad. I remember those days, when one could call AY even two days before the flight and there was virtually always a place in J.

A major mistake was the "give-away a Gold card as a Plat" idea. No wonder that there are very few upgrades available, when all the sudden those requesting them were multiplied. When putting into practice this idea, AY should have multiplied also the available seats. The contrary seem to have happened.
QED99 likes this.
Justinus is offline  
Old Oct 29, 2018, 1:10 pm
  #323  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Ask CS to wait-list.
Courmisch is offline  
Old Nov 2, 2018, 6:31 am
  #324  
 
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
Originally Posted by Hartsa
There is a checkpoint at T - 10 days (my recent upgrades have cleared at T -10) even though the email says T -5.
Does not seem to be, called CS and they put in once again to processing but at least so far has not gone through -> 24 seats still free but no luck.
Post Scriptum is offline  
Old Nov 3, 2018, 6:41 am
  #325  
 
Join Date: Aug 2017
Programs: AY+ Gold
Posts: 147
I tried upgrading my LH flight that is in May 2019 a a month ago but I got waitlisted. I called again yesterday but they cant do anything about it.
jimaras08 is offline  
Old Nov 4, 2018, 1:12 am
  #326  
 
Join Date: May 2014
Location: HEL
Programs: AY Gold (OWS), Hertz PC, Sixt Plat, Hilton Gold
Posts: 275
Intra-EU flight in MAR 2019; no upgrade available trough AY´s upgrade tool, dispite the fact that there are currectly zero J seats sold according to ExpertFlyer.com.

Based on my resent flights, AY has significantly reduced the amount of upgrade seats even in SH (intra-EU) flights making in virtually impossible to upgrade it by yourself. You are forced to call CS every time when trying to make an upgrade and you are almost everytime waitlisted. Kudos, AY!

Last edited by Karjaluokka; Nov 4, 2018 at 6:41 am Reason: ExpertFlyer.com.
Karjaluokka is offline  
Old Nov 4, 2018, 1:29 am
  #327  
 
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Where does SeatGuru let you read the number of sold J seats?
on22cz is offline  
Old Nov 4, 2018, 1:31 am
  #328  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
As all J tickets have the right to free seat seelction, number of taken seats is at least an indicator of loadfactor in J cabin.
intuition is offline  
Old Nov 4, 2018, 1:37 am
  #329  
 
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
I know, just always thought SeatGuru shows seat maps, not occupancy, hence the question where. However, better indicators than occupied seats would in my opinion be Expert Flyer / BCD Flight Availability tool.
on22cz is offline  
Old Nov 4, 2018, 1:41 am
  #330  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Wow, apparently I read what I wanted to see!!!
I thought it was about EF. Hehe, seat guru does indeed show seat maps (and not always the real ones...)
on22cz likes this.
intuition is offline  


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