Apr 22, 2016, 8:31 am
Last edit by: haa
=+=+=+=+=+= Members who announced interest in UX session +=+=+=+=+=+
skba1
OH-LGG
FFlash
Purjelentaja
ffay005
Cistavoda
Aviating
heatsink
theBro
intuition
lauriii
Jainzar
UpperDeck87K
NoWindowSeat
haa
skba1
OH-LGG
FFlash
Purjelentaja
ffay005
Cistavoda
Aviating
heatsink
theBro
intuition
lauriii
Jainzar
UpperDeck87K
NoWindowSeat
haa
Finnair User Experience sessions stuff [separated from Meeting with AY+ Loyalty]
Jul 25, 2016, 9:10 pm
#76
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Jul 25, 2016, 11:35 pm
#77
Join Date: Jun 2013
Location: HEL
Programs: AY+ Platinum
Posts: 422
I once got upgrades through CS on reduced points because the web page was (once again) not working at that moment. Not sure but maybe in this case you'd get the discount through CS because the use case is not supported by the web pages.
Jul 26, 2016, 1:31 am
#78
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
I didn't get anywhere with that reasoning. I just got a "you used CS so no discount no matter what" answer.
Jul 28, 2016, 12:30 am
#79
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Yesterday I got my "2 weeks reminder" e-mail for my upcoming flight to BUD. The e-mail says that the flight is operated by Norra, which I was really unhappy about, cause when booking, I selected a flight, operated by A320 and pre-reserved exit row seats. Was worried that as the seat according to the e-mail was still the same (number wise), I'm probably not anymore in the exit row.
When checking MMB, there I still see A320 and I'm still in the exit row. So either Norra got some A320s (doubt it), or the e-mail is a sign of things to come (hope not), or the e-mail is just simply wrong... (most likely the case)
Not a big deal, but lately had a few cases with last minute equipment swaps, where I lost my exit row seats. And given that I'm a tall lad, it does matter to me. #FirstWorldProblems
When checking MMB, there I still see A320 and I'm still in the exit row. So either Norra got some A320s (doubt it), or the e-mail is a sign of things to come (hope not), or the e-mail is just simply wrong... (most likely the case)
Not a big deal, but lately had a few cases with last minute equipment swaps, where I lost my exit row seats. And given that I'm a tall lad, it does matter to me. #FirstWorldProblems
Jul 29, 2016, 3:32 am
#80
Moderator, Finnair
Original Poster
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
I believe al ot of people watching this thread might enjoy this article and accompanying video presentation:
http://arstechnica.co.uk/security/20...what-are-they/
It is about "dark patterns", ie design patterns used deliberately with the purpose of tricking the user. And it does not only concern the real shady guys on the net but also some of our well known/hated
Some dark patterns obviously has become established as a natural way to extract more revenue from customers acting in good faith.
One of the examples on how to use design to hide information making users chose more expensive options is ba.com, for a site that is very similar to AY's new "spacious" design...
http://arstechnica.co.uk/security/20...what-are-they/
It is about "dark patterns", ie design patterns used deliberately with the purpose of tricking the user. And it does not only concern the real shady guys on the net but also some of our well known/hated
Some dark patterns obviously has become established as a natural way to extract more revenue from customers acting in good faith.
One of the examples on how to use design to hide information making users chose more expensive options is ba.com, for a site that is very similar to AY's new "spacious" design...
Jul 29, 2016, 7:33 am
#81
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
I remember FR and their tiny "I don't need that" check boxes. A friend was over and cussing all the time during OLCI that he has to pay for everything. When I showed him that he can opt-out he stopped complaining although he was still quite annoyed.
Jul 29, 2016, 10:18 am
#82
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
Yesterday I got my "2 weeks reminder" e-mail for my upcoming flight to BUD. The e-mail says that the flight is operated by Norra, which I was really unhappy about, cause when booking, I selected a flight, operated by A320 and pre-reserved exit row seats. Was worried that as the seat according to the e-mail was still the same (number wise), I'm probably not anymore in the exit row.
When checking MMB, there I still see A320 and I'm still in the exit row. So either Norra got some A320s (doubt it), or the e-mail is a sign of things to come (hope not), or the e-mail is just simply wrong... (most likely the case)
Not a big deal, but lately had a few cases with last minute equipment swaps, where I lost my exit row seats. And given that I'm a tall lad, it does matter to me. #FirstWorldProblems
When checking MMB, there I still see A320 and I'm still in the exit row. So either Norra got some A320s (doubt it), or the e-mail is a sign of things to come (hope not), or the e-mail is just simply wrong... (most likely the case)
Not a big deal, but lately had a few cases with last minute equipment swaps, where I lost my exit row seats. And given that I'm a tall lad, it does matter to me. #FirstWorldProblems
Jul 30, 2016, 1:34 am
#83
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Yeah, that is my understanding, too. It is only the e-mail content that scared me a bit, as it doesn't show the aircraft type, but said that my flight is operated by Norra. But my final conclusion was that the e-mail was just plain wrong
Aug 4, 2016, 2:44 am
#84
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
Finnair website has a new bug. Now I’m not able to change my seat anymore. When I select a seat and confirm the site gives an override action error and gets jammed. This has been the case at least for two days now. I’m using iOS and OS X. Really annoying since this requires contacting customer care. Anyone else having the same trouble?
Aug 4, 2016, 3:01 am
#85
Moderator, Finnair
Original Poster
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Yes, similar problems in june as well. At that time I had it in connection with the "all seats unavailable" issue and the "moved from seat 3A to 5C failed and now both seats are marked as unavailable" issue.
Aug 4, 2016, 4:53 am
#87
Join Date: Aug 2016
Programs: AY Plat (OWE)
Posts: 177
Aug 4, 2016, 5:32 am
#88
Join Date: Jul 2014
Programs: AY Platinum
Posts: 287
I first noticed this a week ago.
The website is becoming unforgivably buggy. And I don't necessarily mean this from a customer's perspective, but from the perspective of whatever manager is paying for development.
Like for example, how hard could it be to add a scripted delay to the functions that fail if you click too soon? My employer would have that workaround in production within days.
And we also avoid updating servers in July in the first place...
The website is becoming unforgivably buggy. And I don't necessarily mean this from a customer's perspective, but from the perspective of whatever manager is paying for development.
Like for example, how hard could it be to add a scripted delay to the functions that fail if you click too soon? My employer would have that workaround in production within days.
And we also avoid updating servers in July in the first place...
Last edited by heatsink; Aug 4, 2016 at 5:44 am
Aug 4, 2016, 6:20 am
#89
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
One of the most hated bugs on AY's site for me is that if you have multiple reservation (who doesn't on this site ) and you want to check one of them, but you already have another one open, the website crashes... Before moving on to the next booking I have to open up the points balance page and then it works. 
) and you want to check one of them, but you already have another one open, the website crashes... Before moving on to the next booking I have to open up the points balance page and then it works.
Aug 4, 2016, 6:27 am
#90
Moderator, Finnair
Original Poster
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
[QUOTE=Steve_Hun;27013762...Before moving on to the next booking I have to open up the points balance page and then it works. [/QUOTE]
Oh, you found a work-around! I must try, because I too relly hate this bug. (But usually once I've clicked in on a reservation every part of the logged in site fails, even points balance and such.)
-- Added
Nope, didn't help me. Error 3002, close browser and try again
[/QUOTE]Oh, you found a work-around! I must try, because I too relly hate this bug. (But usually once I've clicked in on a reservation every part of the logged in site fails, even points balance and such.)
-- Added
Nope, didn't help me. Error 3002, close browser and try again