Well done AY - positive feedback / thank you thread
#406
Join Date: Jan 2010
Location: Switzerland
Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond
Posts: 282
Boarded AY1435. Right after the lady in front of me arrived to her seat, she noticed that she had forgotten her laptop at security! The flight attendant guarding the emergency exit right away called the main door, they contacted the gate and just before doors were closed, the laptop arrived to the plane and found the right owner! Amazing customer service, shows real commitment to customer service
#407
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,266
#408
Join Date: Jan 2010
Location: Switzerland
Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond
Posts: 282
#411
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 954
I've had a different experience. This April Mrs. r2d2 forgot her phone and MP3 player in the storage bin of the seat on AY 100. She noticed it when we were waiting for our bags at the luggage carousel and she went immediately to the arrivals desk to explain the situation. The agent was helpful and called the gate, but the gate agent told the items will be taken to lost&found. I went to collect them later that week when taking my next flight and paid a bit over 20 euros for their services.
#412
Join Date: Jan 2010
Location: Switzerland
Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond
Posts: 282
I've had a different experience. This April Mrs. r2d2 forgot her phone and MP3 player in the storage bin of the seat on AY 100. She noticed it when we were waiting for our bags at the luggage carousel and she went immediately to the arrivals desk to explain the situation. The agent was helpful and called the gate, but the gate agent told the items will be taken to lost&found. I went to collect them later that week when taking my next flight and paid a bit over 20 euros for their services.
#413
Join Date: Mar 2000
Posts: 938
Travelling out for Christmas holidays today. We were booked HEL-ARN (separate ticket) ARN-HEL-BKK-KUL. While at the lounge waiting for HEL-ARN, got informed it would be delayed by 1h30min. Even with the same plane turnaround at ARN this would have meant missing the connection to BKK.
Tried calling the Plat line but busy. A very talkative Fazer(!) employee here at the Schengen lounge finds out about our situation and says she will make a call to someone. After a few minutes on the phone (with a friend of hers at AY), our flights ARN-HEL-ARN were cancelled and we just have another few hours to kill in the lounge before the flight to BKK tonight. She said we can even claim back the taxes on the HEL-ARN-HEL flights. Excellent service!
OT, she also seemed to be well up to speed with the plans for the new non-Schengen lounge; said they are recruiting another nine waitstaff (in addition to the new kitchen staff) and the grand plans for the a la carte restaurant stand firm.
Tried calling the Plat line but busy. A very talkative Fazer(!) employee here at the Schengen lounge finds out about our situation and says she will make a call to someone. After a few minutes on the phone (with a friend of hers at AY), our flights ARN-HEL-ARN were cancelled and we just have another few hours to kill in the lounge before the flight to BKK tonight. She said we can even claim back the taxes on the HEL-ARN-HEL flights. Excellent service!
OT, she also seemed to be well up to speed with the plans for the new non-Schengen lounge; said they are recruiting another nine waitstaff (in addition to the new kitchen staff) and the grand plans for the a la carte restaurant stand firm.
#418
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,601
#419
Join Date: Apr 2017
Location: Stockholm
Programs: SQ, SK, QR
Posts: 386
ARN > HEL cancelled the other day, whilst my final destination was NRT. Immediately rebooked onto an earlier SAS flight when I arrived at the airport. Quite happy with the outcome of my first ever flight cancellation! Although I think I got lucky with arriving at the airport 3.5hr early; I'm sure it didn't end so well for others who arrived at check-in much closer to departure.
#420
Join Date: Dec 2018
Location: baile átha Cliath
Programs: AY+ , AerClub
Posts: 5
DUB-HEL recently during busy run up to Christmas, decent meal in Y with v tasty dessert cheese cake, and very cheerful FA.
First post, long time lurker but figured 'twas time to register.
First post, long time lurker but figured 'twas time to register.