Well done AY - positive feedback / thank you thread
Aug 2, 2018, 6:02 am
#347
Join Date: Oct 2011
Location: HEL
Programs: AYPlat, BASilver, SQG
Posts: 456
HELKRKHEL last weekend (outbound Sat/inbound Tue)
Very nice crew both ways, outbound got IS and 3 (!) champers (as an OWE, 6 pax on one booking), inbound IS + 2 champers.
Also was able to book exit seats for all 6 outbound and for 3 inbound (as some exit seats already taken).
Very nice crew both ways, outbound got IS and 3 (!) champers (as an OWE, 6 pax on one booking), inbound IS + 2 champers.
Also was able to book exit seats for all 6 outbound and for 3 inbound (as some exit seats already taken).
Sep 3, 2018, 8:18 am
#350
Join Date: Jul 2017
Programs: AY Plat Lumo, LX SEN, Marriott Titanium
Posts: 468
The SH wifi is great. It's actually fast enough to stream Youtube. It's very comfortable to just fire it up on my phone, start a playlist, and then listen using my Bluetooth headphones courtesy of Finnair. The only downside is that it doesn't really work when over the sea, which is the area closest to Helsinki when flying from/to central Europe.
Sep 25, 2018, 2:06 am
#351
Join Date: Aug 2015
Location: SIN
Programs: AY+ Plat, GA Plat, SQ Gold
Posts: 316
Came up 1138 points short from the 50% mark to change award points to tier points for Plat renewal. Few emails back and forth while trying to cling on the fact that I live in SIN and there's no way I can fly AY SH from here - thus gaining the missing points would not bring any business to AY anyway and I'd just be wasting my time. This resulted in: "Looking at your transaction and status history with us, we are willing to make an exception in your case".
Thank you AY for saving my precious free time!
Thank you AY for saving my precious free time!
Last edited by Unsub; Sep 25, 2018 at 2:07 am Reason: typo
Sep 25, 2018, 2:13 am
#352
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
Came up 1138 points short from the 50% mark to change award points to tier points for Plat renewal. Few emails back and forth while trying to cling on the fact that I live in SIN and there's no way I can fly AY SH from here - thus gaining the missing points would not bring any business to AY anyway and I'd just be wasting my time. This resulted in: "Looking at your transaction and status history with us, we are willing to make an exception in your case".
Thank you AY for saving my precious free time!
Thank you AY for saving my precious free time!
Sep 25, 2018, 2:25 am
#353
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,607
Came up 1138 points short from the 50% mark to change award points to tier points for Plat renewal. Few emails back and forth while trying to cling on the fact that I live in SIN and there's no way I can fly AY SH from here - thus gaining the missing points would not bring any business to AY anyway and I'd just be wasting my time. This resulted in: "Looking at your transaction and status history with us, we are willing to make an exception in your case".
Thank you AY for saving my precious free time!
Thank you AY for saving my precious free time!
I would understand if someone is at 149000 points and they grant Plat status (only right thing to do IMO) but at 74000 it is a real offer
Sep 25, 2018, 3:25 am
#354
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
Oct 10, 2018, 10:34 am
#355
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
Here's a big ^ to Emmi on the Lumo phone line.
While in TYO, tried to check in to ICN-HEL. Error message - cannot be completed online, go to checkin desk. Tiny problem, that I'd arrive to ICN at midnight (on ET (!)), already have a rooom booked at the transit hotel and the c/i desk will not open until 8 am.
Calling the Lumo line at first was not very promising, the original stance was "it's the system that requires it, cannot remove that, go to the desk in the morning" After pleading my case over and over, she finally called different departments, calling me back twice in the process and worked it out.
Turned out that there was a passport issue - I used different passports for leg 1 than for leg 2, so leg 3 (ICN-HEL) was not available for online c/i, system confused. She said this was the first time she saw the desk requirement removed.
Saved my day (or actually my night
)
While in TYO, tried to check in to ICN-HEL. Error message - cannot be completed online, go to checkin desk. Tiny problem, that I'd arrive to ICN at midnight (on ET (!)), already have a rooom booked at the transit hotel and the c/i desk will not open until 8 am.
Calling the Lumo line at first was not very promising, the original stance was "it's the system that requires it, cannot remove that, go to the desk in the morning" After pleading my case over and over, she finally called different departments, calling me back twice in the process and worked it out.
Turned out that there was a passport issue - I used different passports for leg 1 than for leg 2, so leg 3 (ICN-HEL) was not available for online c/i, system confused. She said this was the first time she saw the desk requirement removed.
Saved my day (or actually my night
)
Oct 10, 2018, 3:14 pm
#357
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
Good for her. I once ticked the wrong exit row eligibility box in the app with my fat thumb, and after that OLCI became impossible. No going back and changing that yourself anymore. CS was able to sort it out after I convinced them I meet the criteria (and they do check at the gate, too).
Oct 11, 2018, 1:07 am
#358
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
I had the same fat thumb issue once - OLCI remained possible, but exit row greyed out. Couldn't care enough to call.
btw I was flagged for passport check at the gate at ICN. I peaked at the agent's screen - I'm the only Lumo, no Plats, several Golds, Silvers and assorted OW elites on board. It was a bit disheartening at first to read "ineligible for transportation" after my name at first
Greets from on board AY42 - surprisingly good wifi.
btw I was flagged for passport check at the gate at ICN. I peaked at the agent's screen - I'm the only Lumo, no Plats, several Golds, Silvers and assorted OW elites on board. It was a bit disheartening at first to read "ineligible for transportation" after my name at first
Greets from on board AY42 - surprisingly good wifi.
Oct 11, 2018, 1:25 am
#359
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655