Old Mar 12, 2015, 4:34 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Marschel
Background
From time to time, AY will make the Y traveller an offer to upgrade. This thread lists when, how and and how much the upgrade is.

Selection process is unknown, but it is likely that neither fare class on original ticket nor tier status of traveller is a selection criteria, at least not to travellers advantage. From the reports made so far, both travellers with and without FF# in the reservation have gotten offers.

Offers are likely made only when Y is oversold or nearly full. Some travellers have reported declining offer and being upgraded for free later ("op-up").

Offers are fixed price offers, either in € or in AY+points. The latter kind is only valid for members of AY+, while €-offers are directed to all kind of travellers.

Offers are made either in mail or via text message and recipient has 72 hours to repspond. Some reports says this time is now shortened to 48 hours. Text message offers typically arrive close to departure and may not state a last time to reply.

Offers in text message can be replied to and upgrade is instantly processed. Offers in mail has occasionally not cleared (said to be "sold out" when accepting offer too late).

If offer is accepted and upgrade clears, new ticket is issued in F, so a confirmed upgrade with all perks of business class included. Mileage earning is according to original fare class however.


Development
In august 2015 AY announced a trial to let travellers bid for upgrades, initially on AY89 and AY90. It is likely that bidding will affect the number of fixed price offers.

The trial has been made permanent, and the bidding for upgrade has been extended to more longhaul routes.
The program has also led to a consolidation of upgrade options to one webpage
https://www.finnair.com/int/gb/upgrade-options
where you can upgrade by bidding, by using AY+ points or by accepting last minute cash offers. The latter ("Last minute" offers) are the same as have been discussed in this thread.. Finnair still pushes those offers via e-mail and text-message, but now also shows them on this webpage.




Offers made
Here is a condensed list of offers made, processed including post #213.
Figures are in € unless otherwise stated. Each destination's offers are recorded in a single line in time order.

Longhaul
SIN-HEL 248, 348, 348
HEL-SIN 499, 499, 348, 349€

JFK-HEL 48k points, 348€, 348€, 499

HKG-HEL 248
HEL-HKG 348

BKK-HEL 298, 348, 348
HEL-BKK 48k points, 348€, 348€ (290€ on phone? Not yet confirmed)
HEL-HKT 348

NRT-HEL 498
HEL-KIX 348, 375 (12/19, 01/20)
KIX-HEL 391 (12/19, 01/20)

ICN-HEL 248, 318

HEL-PVG 298
PVG-HEL 448, 498

CKG-HEL 228
XIY-HEL 248

HEL-DEL 198
HEL-DEL 300 (4/19)

YYZ-HEL 225€, 225


Shorthaul
DXB-HEL 99

HEL-VNO 7k points

HEL-BUD 69€
BUD-HEL 69, 8k points, 69

HEL-PRG 69€
PRG-HEL ≈70€

CPH-HEL 7k points, 7k, 69€, 7k, 69€
HEL-CPH 69€, 69, 69

HEL-ARN 7,5k points, 41€

HEL-GOT 7k points
GOT-HEL 7k points

HEL-VIE 69€

HEL-CDG 69€, 69€, 69
CDG-HEL 89€

HEL-MXP 69

HEL-TXL 9k points, 9k
HEL-DUS 69

HEL-HAM 69,69
HAM-HEL 69

HEL-FRA 69€
FRA-HEL 69€, 89, 89€

BRU-HEL 69

GVA-HEL 69
HEL-GVA 69, 89

HEL-LHR 9k points
HEL-LHR 109€

HEL-MAD 89€, 9k points

HEL-SVO 69€

HEL-WAW 79€
WAW-HEL 79€

DUS-HEL 69€

HEL-OSL 42€

HEL-MUC 90 (01/20)
MUC-HEL 115€ (01/20)
Print Wikipost

Please post your upgrade offers

Old Mar 13, 2015, 12:00 pm
  #61  
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Regarding the TA reservations I can confirm that they are included in the offers, as long as the AY Plus profile/mobile number is in the booking.
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Old Mar 23, 2015, 4:05 pm
  #62  
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Originally Posted by wkndtraveler
* City-pair: JFK-HEL
* Price offered: 348 €
* Flight date: 23 Mar 2015
* FF tier on reservation: AY Silver
* Original ticket type: O
* When the offer was made: 14 days before departure
* How the offer was made: Email
Waiting for boarding to commence here at JFK. Declined this offer earlier and asked today at a check-in counter how much would an upgrade cost me. Price was now not more than 1292 dollars. Crazy price. Who would pay that?

Last edited by wkndtraveler; Mar 23, 2015 at 4:12 pm
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Old Mar 23, 2015, 4:35 pm
  #63  
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Well, that is not an upgrade, it is a normal ticket change from O to C. AFAIK check in counter does not have any upgrade for cash offers.
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Old Mar 23, 2015, 6:17 pm
  #64  
 
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Originally Posted by intuition
Well, that is not an upgrade, it is a normal ticket change from O to C. AFAIK check in counter does not have any upgrade for cash offers.
+1 ^
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Old Mar 24, 2015, 3:07 am
  #65  
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Originally Posted by intuition
Well, that is not an upgrade, it is a normal ticket change from O to C. AFAIK check in counter does not have any upgrade for cash offers.
Okay but IMO they should sell upgrades at check-in like some airlines does. Well, I was happy with my Economy Comfort seat anyway.
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Old Mar 24, 2015, 9:56 am
  #66  
 
Join Date: Mar 2015
Location: yyz
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Speaking of economy comfort - does anyone know of any pictures of the seat and leg room apart from what is on the finnair website?
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Old Mar 24, 2015, 10:48 am
  #67  
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Originally Posted by zz2008
Speaking of economy comfort - does anyone know of any pictures of the seat and leg room apart from what is on the finnair website?
Here is one picture I took yesterday, showing the huge leg space I had in row 21. Plane was A330 OH-LTU. Seat itself was normal Economy seat with "better" headrest (didn't notice much of a difference there).

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Old Mar 24, 2015, 6:06 pm
  #68  
 
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Thanks for the picture, that's great to see. I have 21 j & l booked - its a long way out so I just hope the plane doesn't get switched
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Old Mar 30, 2015, 5:30 am
  #69  
 
Join Date: Jan 2014
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Offered upgrade on HEL-VIE

Price: €69
Date: Apr 9
FF Tier: OWS with QR
Original Code: Z
When the offer was made: 11 days before
How the offer was made: Email

It says my new booking class is "F" - I'm a bit annoyed because that class doesn't credit at all to QR (thinking about just crediting it to my AY+). Does AY often book you into F? Is there a way to try to convince them to change it to something QR credits? :P
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Old Mar 30, 2015, 5:53 am
  #70  
 
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Originally Posted by mpkz

It says my new booking class is "F" - I'm a bit annoyed because that class doesn't credit at all to QR (thinking about just crediting it to my AY+). Does AY often book you into F? Is there a way to try to convince them to change it to something QR credits? :P
Quite likely you will get miles based on the original booking class. I have never bought paid upgrades but tickets upgraded with Finnair Plus points are also reissued to F. I have received miles from LAN, Iberia & BA based on the original booking class instead F.
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Old Mar 30, 2015, 5:54 am
  #71  
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Thanks for posting!


Originally Posted by mpkz
...
It says my new booking class is "F" - I'm a bit annoyed because that class doesn't credit at all to QR (thinking about just crediting it to my AY+). Does AY often book you into F? Is there a way to try to convince them to change it to something QR credits? :P

This is mentioned in the wiki above - finnair upgrades are always booked into F. As for mileage earning, the original fare class is used.
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Old Mar 30, 2015, 6:03 am
  #72  
 
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Damn, should have read the Wiki more carefully. Oh well, since the original fare class doesn't credit to QR either, might as well credit to AY+ :P
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Old Apr 6, 2015, 8:43 am
  #73  
 
Join Date: Jan 2014
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Originally Posted by mpkz
Offered upgrade on HEL-VIE

Price: €69
Date: Apr 9
FF Tier: OWS with QR
Original Code: Z
When the offer was made: 11 days before
How the offer was made: Email
Offered the same price for the return ticket now as well (declining it though)
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Old Apr 6, 2015, 9:48 am
  #74  
 
Join Date: Sep 2005
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A family member has now been offered this twice:

HEL-CDG AY877
Price: €69
Date: Apr 10
FF Tier: AY+ basic
Original Code: Z
When the offer was made: 11 days and again 4 days before
How the offer was made: Email

I find it amusing that they make the offer twice; the second wording being something like "we value you as a Finnair Plus member and would therefore like to give you this offer..." Seems to me the plane might be heavily oversold at least in Y?

€69 would get you prio security at a time when the line is not open and the security line is 0 min anyway, lounge access that you don't need because you can arrive at the airport 30 min before boarding starts, an empty middle seat and a mediocre meal comparable to a Y meal 15 years ago. At this price, I would only consider this if I had more baggage than 1 pc.

By the way, what would be an acceptable price for a European one-way paid upgrade in your opinion? Most people here get lounge access and an extra bag anyway and the priority security doesn't apply to that many airports. So what is, in your opinion, an acceptable price for an empty middle seat in the forward part of the cabin + the meal?
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Old Apr 6, 2015, 3:54 pm
  #75  
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Originally Posted by ffay005
...
I find it amusing that they make the offer twice; the second wording being something like "we value you as a Finnair Plus member and would therefore like to give you this offer..." Seems to me the plane might be heavily oversold at least in Y?
...
Well, this tells me two things.
a) Rev management is not actively working on this - otherwise they would have lowered the price, since apparently not enough customers accepted the first offer. It seems pretty automated, with a formula that determines tiered offers based on number of seats, route and previous sales. *)

b) they have at least 2 different sets of criteria to select which customers are presented with an offer - and only in the second sweep they target AY+ customers! So the first offer was made to people that fit one kind of critera (unknown) and the second offer was directed to AY+ members. I guess sloppy programming is to be blamed for the duplicate, no one studies set theory anymore...









*) AY Revenue management system layout

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