Online seat selection gone??
Jan 4, 2013, 12:34 am
#92
Ambassador: Finnair
Original Poster
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,270
Yep, extremely annoying..sometimes it works for one leg but not for the other..really unprofessional service, which they also (try to?) charge some pax..
Jan 4, 2013, 3:22 am
#94
Join Date: Dec 2010
Location: DEB, flies from BUD
Programs: AA Plat (OWS), W6 Discount Club, TK Elite (*G), ex-MA Gold, Carlson Gold
Posts: 271
You have to call AY, by try to avoid their "phone sex number", i.e. the regular Finnish reservations line. The AY+ line has normal network charges, but I don't know if they were willing to deal with such an issue for a partner elite. US numbers are free when called from Skype.
Jan 4, 2013, 4:30 am
#95
Join Date: Nov 2012
Location: HEL
Programs: AY Gold, Shangri La Golden circle
Posts: 65
I've had the same problem and asked about it (maybe) a forthnight ago. The reply was that it was an IT problem concerning those bookings that have a ff number on them. Of course I don't know if this is the same case as mine or something else.
Jan 5, 2013, 6:11 am
#96
Join Date: Nov 2012
Location: HEL
Programs: LH SEN
Posts: 517
Not so bright times with AY seat selection:
I have a DXB flight coming in March, operated by A340. At the time of booking I selected seat 6L, as rows 6-7 were in economy "with extra leg room". However, now my seat seems to be 25A. Rows 6-7 show up in Y cabin, but are blocked. (Checked this by making a new query, as the seat selection tool has stayed broken.)
No word heard from AY's side, I just noticed this when scrolling through my upcoming bookings. I sent them a message asking what the hell are they messing up there.
I have a DXB flight coming in March, operated by A340. At the time of booking I selected seat 6L, as rows 6-7 were in economy "with extra leg room". However, now my seat seems to be 25A. Rows 6-7 show up in Y cabin, but are blocked. (Checked this by making a new query, as the seat selection tool has stayed broken.)
No word heard from AY's side, I just noticed this when scrolling through my upcoming bookings. I sent them a message asking what the hell are they messing up there.
Jan 5, 2013, 9:48 am
#97
Join Date: Nov 2012
Location: HEL
Programs: AY Gold, Shangri La Golden circle
Posts: 65
I noticed the same while looking at the seat maps of my later in the spring upcoming LHR and CPH flights. I thought maybe they are blocked for golds and plats, but since you are gold... Oh well, I used the new upgrade offer for the LHR flights, so those have been taken care of now.
Jan 5, 2013, 3:38 pm
#98
Join Date: Nov 2012
Location: HEL
Programs: LH SEN
Posts: 517
Usually I see the first rows of Y blocked at the time of booking (even though I'm AY Gold). These rows have been available at OLCI but not sure if they are available for Platinums already at the time of booking.
Jan 7, 2013, 3:03 pm
#101
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,756
They seem to be having ongoing problems with the seat booking. However, if you attempt to use the webpage and it doesn't work, you may call the e-helpdesk number and they'll book the seats for you. This number is a standard Finnish phone number with no extra charges.
Jan 8, 2013, 5:50 am
#102
Join Date: Jul 2010
Location: HEL
Programs: AY+ Platinum / OW Emerald
Posts: 31
Had the same issue with my coming flights to SIN and LHR. No online seat selection available (class H ticket). However, managed to pick my seat via travel agency's web-booking client (HRG) Annoying it doesn't work on Finnair pages. 
Jan 23, 2013, 1:04 am
#104
Join Date: Nov 2012
Location: HEL
Programs: AY Gold, Shangri La Golden circle
Posts: 65