Online seat selection gone??
Jun 27, 2015, 7:45 am
#241
Suspended
Join Date: Jan 2015
Posts: 342
Oneworld Elites (Sapphire, Emerald) can choose comfort seats for free on Finnair longhaul flights and exit seats on shorthaul. Unfortunately my company policy forces me to fly economy class so for me it's important to be able to choose the less painful option whenever possible.
Mine is too longhaul flights .. Singapore to Helsinki. for this after christmas package im going to do.
Jun 27, 2015, 7:56 am
#242
Join Date: Jan 2010
Location: HEL
Programs: AA plat
Posts: 84
It's a Oneworld frequent flyer benefit when you fly enough (have an elite status) on airlines associated with Oneworld alliance. See more here:
https://www.finnair.com/fi/gb/destin...world#ffb_wrap
https://www.finnair.com/fi/gb/destin...world#ffb_wrap
Jul 25, 2015, 9:12 am
#243
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,178
Not entirely suitable in this thread, but a search didn't turn up any better place.
Just made a AY booking with one segment operated by BA. AY MMB behaves nicely: Under seat selectio it offers a link directly to BA and what reference number they use.
Fine, I go there and select a seat. BA site says "you can choose seat now free of charge". I chose a seat but when confirming, I get an error saying "you need to call BA".
Is it a temporary thing or you always need to call BA?
Also, BA forced me to enter email and telephone before allowing me access. The email adress (not the phone number) given to BA is now updated in AY MMB
Just made a AY booking with one segment operated by BA. AY MMB behaves nicely: Under seat selectio it offers a link directly to BA and what reference number they use.
Fine, I go there and select a seat. BA site says "you can choose seat now free of charge". I chose a seat but when confirming, I get an error saying "you need to call BA".
Is it a temporary thing or you always need to call BA?
Also, BA forced me to enter email and telephone before allowing me access. The email adress (not the phone number) given to BA is now updated in AY MMB
Aug 12, 2015, 7:59 am
#244
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,178
OK, discussing with myself here...
I tried again, 2 seeks later, and was now allowed to select seats on the BA-operated legs. 2 new very interesting obeservations
1. BA MMB now not only didn't know my contact-info they now also lost track of my FF#. It is present in my booking. Re-enter it on BA MMB worked.
2. The selected seats now went through. However, my reservation now have gotten a new booking code for the BA operated segments. It is listed in AY MMB, but trying to access it gives an error. But it is valid on amadeus (CMT)
It seems BA has created a duplicate nr on amadeus, for no good reason.
I tried again, 2 seeks later, and was now allowed to select seats on the BA-operated legs. 2 new very interesting obeservations
1. BA MMB now not only didn't know my contact-info they now also lost track of my FF#. It is present in my booking. Re-enter it on BA MMB worked.
2. The selected seats now went through. However, my reservation now have gotten a new booking code for the BA operated segments. It is listed in AY MMB, but trying to access it gives an error. But it is valid on amadeus (CMT)
It seems BA has created a duplicate nr on amadeus, for no good reason.
Aug 12, 2015, 9:44 am
#246
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,178
The link presented on AY MMB didn't work for me, but going manually to BA MMB, using the AY booking code worked.
Aug 12, 2015, 12:24 pm
#247
Join Date: May 2012
Location: GVA (HEL)
Programs: AY Plat (OWE)
Posts: 536
2. The selected seats now went through. However, my reservation now have gotten a new booking code for the BA operated segments. It is listed in AY MMB, but trying to access it gives an error. But it is valid on amadeus (CMT)
It seems BA has created a duplicate nr on amadeus, for no good reason.
It seems BA has created a duplicate nr on amadeus, for no good reason.
Aug 12, 2015, 12:50 pm
#248
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,178
OK, good to know. Maybe this is a way to ensure their seat selectio policy (paying or status), to lock down te seat selection process to a duplicate booking code that BA owns and controls?
I just found it funny that
a) I logged in (and still can log in) to BA MMB with the original "AY" booking code, access the booking and alter seats
b) the seat selection made on BA MMB is visible on AY MMB on original booking code.
AY MMB now shows 2 trips with the same dest....
I just found it funny that
a) I logged in (and still can log in) to BA MMB with the original "AY" booking code, access the booking and alter seats
b) the seat selection made on BA MMB is visible on AY MMB on original booking code.
AY MMB now shows 2 trips with the same dest....
Aug 12, 2015, 1:24 pm
#249
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
I had something rather similar with QF-coded SIN-HEL: a duplicate PNR showed up on my Finnair.com account with the AY flight code and the possibility to reserve a seat.
On the other hand, the first segment was HEL-LHR with AY code. It was accessible through the original QF PNR. I guess the duplication is a common practice when code-shares are involved.
On the other hand, the first segment was HEL-LHR with AY code. It was accessible through the original QF PNR. I guess the duplication is a common practice when code-shares are involved.
Aug 13, 2015, 6:46 am
#250
Join Date: Feb 2014
Posts: 907
Hi there,
I'm trying to select my seats on FinnAir (a series of BA codeshares on AY-operated flights including HEL-JFK).
however, I keep getting the following error when I click through on the FinnAir page to change my assigned seat. The error reads: "There is no action mapped for namespace /AYPortal/wds and action name SeatMap"
Any thoughts about what the issue might be?
Simon.
(P.S. I have a OWS card with BA)
I'm trying to select my seats on FinnAir (a series of BA codeshares on AY-operated flights including HEL-JFK).
however, I keep getting the following error when I click through on the FinnAir page to change my assigned seat. The error reads: "There is no action mapped for namespace /AYPortal/wds and action name SeatMap"
Any thoughts about what the issue might be?
Simon.
(P.S. I have a OWS card with BA)
Last edited by Simon Schus; Aug 13, 2015 at 6:55 am
Aug 13, 2015, 7:45 am
#251
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,178
Finnair website have had some issues today with login. Perhaps it also affects seat selection.
Aug 16, 2015, 8:21 pm
#253
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
I was unable to select my seat yesterday on the AY site, haven't tried today. Booked through Amex Travel website on AA ticket stock. Just one segment on AY. (Had no problem with the link on the AA site to the BA site for those flights but no such link was provided to get to the AY site.). I was able to bring up the AY version of the booking though.
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Glitch seems to be fixed now. Was able to select my seat this morning, system saw my Emerald status so selected a YC seat. However did have an issue with entering my mobile number which wouldn't be accepted even using the same format as was shown for the land line number that was already on the file.
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Glitch seems to be fixed now. Was able to select my seat this morning, system saw my Emerald status so selected a YC seat. However did have an issue with entering my mobile number which wouldn't be accepted even using the same format as was shown for the land line number that was already on the file.
Last edited by Shareholder; Aug 17, 2015 at 5:51 am
Aug 20, 2015, 1:54 am
#254
Join Date: May 2015
Location: HEL
Programs: AY+ Plat
Posts: 24
Seat selected, but plane changed
Hello
I had chosen a seat from GOT - HEL. Seat 4A from A319. When check in opened they had changed the plane to A320 and I had been moved to 5B. 5B?? This boy does not fly middle seat. No way Jose.
Called plat pax cs number to ask why wasn't my wish for window seat honored? Got a simple sorry for answer and that "we always do our best" bla bla bla.
I asked about availability in J for the inconvenience. Yes, but for 7500 points. I took the upgrade. I was disappointed that I had to sacrifice hard earned points for their hick up. =(
I had chosen a seat from GOT - HEL. Seat 4A from A319. When check in opened they had changed the plane to A320 and I had been moved to 5B. 5B?? This boy does not fly middle seat. No way Jose.
Called plat pax cs number to ask why wasn't my wish for window seat honored? Got a simple sorry for answer and that "we always do our best" bla bla bla.
I asked about availability in J for the inconvenience. Yes, but for 7500 points. I took the upgrade. I was disappointed that I had to sacrifice hard earned points for their hick up. =(