Feedback thread for the official EY Lurker, EtihadHelp
Oct 6, 2016, 8:13 pm
#917
Join Date: Sep 2011
Posts: 27
EtihadHelp,
I went ahead and bought separate tickets for each leg earlier today after speaking to 6 different reps for over 2 hours. I am extremely disappointed by the lack of knowledge and misinformation conveyed to me by Etihad reps. Is there anyway to fix this now? Please advise.
I went ahead and bought separate tickets for each leg earlier today after speaking to 6 different reps for over 2 hours. I am extremely disappointed by the lack of knowledge and misinformation conveyed to me by Etihad reps. Is there anyway to fix this now? Please advise.
Oct 7, 2016, 8:49 am
#918
Join Date: Jan 2013
Location: Chicago
Programs: Starwood Platinum, AA Exec Plat, Marriott Platinum, Hyatt Diamond, Kimpton Inner Circle, Hertz PC
Posts: 99
EtihadHelp -
Last weekend I transferred some points from Amex to Etihad to take advantage of the 20% points transfer bonus. Do you know when I should expect to see bonus points hit my account?
Thanks!
Last weekend I transferred some points from Amex to Etihad to take advantage of the 20% points transfer bonus. Do you know when I should expect to see bonus points hit my account?
Thanks!
Oct 7, 2016, 6:48 pm
#919
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Can you please private message us your Etihad Guest number and we will look into this for you with our relevent team. *Haithem
Oct 9, 2016, 12:22 am
#920
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Etihad Airways
Hi there, we have been informed that the 20% bonus miles will reflect in your account within 15 days after the promotion ed date, which is 31st October, subject to all offer terms and conditions.
We hope this helps. *Ela
Oct 9, 2016, 11:25 pm
#921
Join Date: Dec 2014
Posts: 354
Hi EtihadHelp,
looking to book my return from NYC using miles.
If i plug in auh-jfk on may 15 then jfk-auh on may 22 i find the 2 award seats i need in both business and first class. however if i try book only the jfk-auh sector it no longer shows any guest seats. i heard of a fix for this for AA customers calling through to EY australia call center but i am using EY miles and doesnt seem to work. any reason these can only be booked as round trip?
looking to book my return from NYC using miles.
If i plug in auh-jfk on may 15 then jfk-auh on may 22 i find the 2 award seats i need in both business and first class. however if i try book only the jfk-auh sector it no longer shows any guest seats. i heard of a fix for this for AA customers calling through to EY australia call center but i am using EY miles and doesnt seem to work. any reason these can only be booked as round trip?
Oct 10, 2016, 12:02 am
#922
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi EtihadHelp,
looking to book my return from NYC using miles.
If i plug in auh-jfk on may 15 then jfk-auh on may 22 i find the 2 award seats i need in both business and first class. however if i try book only the jfk-auh sector it no longer shows any guest seats. i heard of a fix for this for AA customers calling through to EY australia call center but i am using EY miles and doesnt seem to work. any reason these can only be booked as round trip?
looking to book my return from NYC using miles.
If i plug in auh-jfk on may 15 then jfk-auh on may 22 i find the 2 award seats i need in both business and first class. however if i try book only the jfk-auh sector it no longer shows any guest seats. i heard of a fix for this for AA customers calling through to EY australia call center but i am using EY miles and doesnt seem to work. any reason these can only be booked as round trip?
Can we have your contact number with area code and Etihad Guest number by direct message so we can check it out for you. Thank you. *Jiaqi
Oct 11, 2016, 8:27 pm
#923
Join Date: Oct 2012
Posts: 39
Hi
Just a short question.
I will be connecting at AUH.
On my ticket it says that i wil be landing at T3 and departing on my next flight from T3 as well.
But, when i check on AUH webpage, it says T1, then T3.
Flying from BKK and then to BRU.
Can anyone shed some light on this?
Thank you.
Just a short question.
I will be connecting at AUH.
On my ticket it says that i wil be landing at T3 and departing on my next flight from T3 as well.
But, when i check on AUH webpage, it says T1, then T3.
Flying from BKK and then to BRU.
Can anyone shed some light on this?
Thank you.
Oct 11, 2016, 9:26 pm
#924
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi
Just a short question.
I will be connecting at AUH.
On my ticket it says that i wil be landing at T3 and departing on my next flight from T3 as well.
But, when i check on AUH webpage, it says T1, then T3.
Flying from BKK and then to BRU.
Can anyone shed some light on this?
Thank you.
Just a short question.
I will be connecting at AUH.
On my ticket it says that i wil be landing at T3 and departing on my next flight from T3 as well.
But, when i check on AUH webpage, it says T1, then T3.
Flying from BKK and then to BRU.
Can anyone shed some light on this?
Thank you.
Can you send your ticket number via a private message to have a look at your booking and advise you accordingly? *Yas
Oct 11, 2016, 9:37 pm
#925
Join Date: Oct 2012
Posts: 39
Oct 11, 2016, 10:07 pm
#926
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
As we can see your flights will be landing and departing from T3 in Abu Dhabi, though subject to change due to operational reason. Please check the information board at the airport after arrived in AUH. Thank you. *Jiaqi
Oct 15, 2016, 10:57 am
#927
Join Date: Dec 2012
Programs: HGP, HHonors, Marriott
Posts: 23
Confirmed seat gone
Dear EtihadGuest,
Yesterday got a call from Etihad that my confirmed seat for a flight at end-Nov is now under "airport control" and they need to bump me to another seat.
Normally I wouldn't mind but the only seats they are offering are rear facing and those tend to make me nauseous. I was told that all the forward facing seats (4 out of 8 in first class) were under airport control and they couldn't do anything about it.
The lady who called said to try my luck at the airport but I will be connecting so can't exactly come to the airport early to make a seat request. Can you help?
Thanks!
Yesterday got a call from Etihad that my confirmed seat for a flight at end-Nov is now under "airport control" and they need to bump me to another seat.
Normally I wouldn't mind but the only seats they are offering are rear facing and those tend to make me nauseous. I was told that all the forward facing seats (4 out of 8 in first class) were under airport control and they couldn't do anything about it.
The lady who called said to try my luck at the airport but I will be connecting so can't exactly come to the airport early to make a seat request. Can you help?
Thanks!
Oct 15, 2016, 12:47 pm
#928
Join Date: Jan 2002
Location: CH, D, USA
Posts: 1,729
Dear Etihad Guest
Our last Etihad flight did not work out so well, we were four passengers in first but our 2 year old child who had his own confirmed seat was put in a seat that was out of service and completely without functionality. The head purser was shocked as it was supposed to be blocked and intervened with the Zurich flight manager to fix it. The child was then moved accross the aisle from the rest of the family after a staff member was downgraded by the purser against the flight managers intention to downgrade the infant (alone!) or use the broken seat (which was not safe to fly).
Anyway, we have another flight coming up now in four days and I was wondering if you could look at our reservations and seat assignments so it does not happen again and perhaps arrange a small gesture like lounge access. Let me know please if you can have a look. Thanks.
Our last Etihad flight did not work out so well, we were four passengers in first but our 2 year old child who had his own confirmed seat was put in a seat that was out of service and completely without functionality. The head purser was shocked as it was supposed to be blocked and intervened with the Zurich flight manager to fix it. The child was then moved accross the aisle from the rest of the family after a staff member was downgraded by the purser against the flight managers intention to downgrade the infant (alone!) or use the broken seat (which was not safe to fly).
Anyway, we have another flight coming up now in four days and I was wondering if you could look at our reservations and seat assignments so it does not happen again and perhaps arrange a small gesture like lounge access. Let me know please if you can have a look. Thanks.
Oct 16, 2016, 12:22 am
#929
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi tanobacha,
Thanks for getting in touch, kindly send us a private message with your booking reference, we will ask our team to take a look at this to see if anything can be done. We're unable to offer an guarantees but happy to ask our team for their advise *Gill
Thanks for getting in touch, kindly send us a private message with your booking reference, we will ask our team to take a look at this to see if anything can be done. We're unable to offer an guarantees but happy to ask our team for their advise *Gill
Oct 16, 2016, 12:27 am
#930
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Etihad Airways
Dear f4free
Thanks for taking the time to contact us regarding this recent flight with us, we are disappointed to hear of this service, and would certainly like to review this. Although we are unable to offer any guarantee's we would be happy to check your booking and take a look at the seating for you. Please send us your booking reference to our inbox messages to help accordingly
Thanks *Gill
Thanks for taking the time to contact us regarding this recent flight with us, we are disappointed to hear of this service, and would certainly like to review this. Although we are unable to offer any guarantee's we would be happy to check your booking and take a look at the seating for you. Please send us your booking reference to our inbox messages to help accordingly
Thanks *Gill
Dear Etihad Guest
Our last Etihad flight did not work out so well, we were four passengers in first but our 2 year old child who had his own confirmed seat was put in a seat that was out of service and completely without functionality. The head purser was shocked as it was supposed to be blocked and intervened with the Zurich flight manager to fix it. The child was then moved accross the aisle from the rest of the family after a staff member was downgraded by the purser against the flight managers intention to downgrade the infant (alone!) or use the broken seat (which was not safe to fly).
Anyway, we have another flight coming up now in four days and I was wondering if you could look at our reservations and seat assignments so it does not happen again and perhaps arrange a small gesture like lounge access. Let me know please if you can have a look. Thanks.
Our last Etihad flight did not work out so well, we were four passengers in first but our 2 year old child who had his own confirmed seat was put in a seat that was out of service and completely without functionality. The head purser was shocked as it was supposed to be blocked and intervened with the Zurich flight manager to fix it. The child was then moved accross the aisle from the rest of the family after a staff member was downgraded by the purser against the flight managers intention to downgrade the infant (alone!) or use the broken seat (which was not safe to fly).
Anyway, we have another flight coming up now in four days and I was wondering if you could look at our reservations and seat assignments so it does not happen again and perhaps arrange a small gesture like lounge access. Let me know please if you can have a look. Thanks.