Emirates Refunds
Apr 18, 2026 | 2:23 am
#106
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,813
Just cancelled my MEL X/DXB LON /-FRA DXB MEL in O class with outbound on 6 May. Let's see how it goes. Tickets have been cancelled almost immediately, did not hear back other than the confirmation of request for refund.
Was booked together with Dubai experience - accommodation is apparently going to be refunded, but not some activities (e.g. At The Top Burj Khalifa).
Was booked together with Dubai experience - accommodation is apparently going to be refunded, but not some activities (e.g. At The Top Burj Khalifa).
- Dubai Experience Accommodation refund hit my Amex on 11 April, i.e. one day later. Questioned the "activity" refund and been told its third party and not refundable. Will suck it up.
- Got e-mail earlier today (8 days since the form) that the full refund of both tickets (my own and wife's) has been processed in full without any fees. Money yet to hit my Amex.
Last edited by vbroucek; Apr 19, 2026 at 7:42 pm
Apr 18, 2026 | 7:44 pm
#107
Join Date: Sep 2007
Location: San Francisco & London
Programs: UA1k, Oneworld Sapphire, Hyatt Globalist, IHG DiamondAmb, Hilton Diamond, Marriott LTP,
Posts: 2,065
I had booked via Amex for travel to Maldives in May, contacted Amex and they processed a full refund, no questions asked due to EK travel advisory
My question is should I still wish to go in May and rebook I now have the option to make a change for free and can cancel and obtain a full refund (if still travelling in May), is that right?
My question is should I still wish to go in May and rebook I now have the option to make a change for free and can cancel and obtain a full refund (if still travelling in May), is that right?
Last edited by navatwal; Apr 19, 2026 at 11:08 am
Apr 19, 2026 | 12:57 pm
#108
Join Date: May 2009
Location: Boston, MA
Programs: AA Million Miler, Mosaic, Delta Platinum
Posts: 1,856
Posting to provide some data on a booking made through American Express - and not directly through Emirates. Scheduled to travel JNB-DXB-BOS on 9 May. Called into Amex this morning to cancel in light of the updated guidance. The agent could not do it online so called Emirates. He was told that a refund was not possible because the flights were still scheduled. He volunteered to call again and push; of course, I said yes. On the second call, he confirmed that a refund (less nonrefundable taxes ???) would be granted. We proceeded to cancel. Total time on the phone was 29 minutes. Within 10 minutes of the end of the call, booking disappeared from Emirates site. He said refund would be seen from Amex in 1-2 billing cycles - which seems long but I guess not surprising. Very good agent. Hopefully, everything goes through as promised.