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Old Mar 17, 2026 | 7:23 am
  #46  
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Originally Posted by Sun28
Good news, as of around 11am this morning, the refund/reschedule window has been extended to 15th April
I'm resisting a refund application until next week, in the hope that folk will get this mess sorted out and we can get back to normal flying.
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Old Mar 17, 2026 | 8:11 am
  #47  
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Originally Posted by Professional Bum
What to do if your flight is affected

If you booked for travel between 28 February until and including 15 April 2026, you have the following options depending on your circumstances.

I have a colleague with a flight departing on 15th April, so now within the waiver period, from Dusseldorf to Osaka via Dubai.

Emirates do not appear to be operating the DXB-KIX leg of the journey (shows as cancelled throughout the last period).

Has anyone had success getting re-routed on a different airline in this instance? The language in the waiver appears to be fairly doggedly 'rebook on Emirates at a later date'.

Edit: they re-routed without much quibble. They noted that because the flight was from Germany, they had to rebook on a German airline which is a novel addition.
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Last edited by maastrichtmouse; Mar 18, 2026 at 8:28 am Reason: Question resolved itself.
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Old Mar 18, 2026 | 3:25 am
  #48  
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Our flights refunds received this morning. So just seat selection now but a lot less bothered about that.
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Old Mar 18, 2026 | 4:38 am
  #49  
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I just received the email saying that they will send a refund without any charges, but I haven't actually received the money yet.
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Old Mar 18, 2026 | 10:08 am
  #50  
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I'm considering to cancell my fights. We are departing from MXP on April 10th, but our return is on April 18th, after the deadline of April 15th for the refunds. Any ideas about how they manage such cases with this policy ? Do they consider the departure date for the full trip or are they going to manage the departing flight and the return flight separately ?
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Old Mar 18, 2026 | 11:08 am
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Originally Posted by DT1322
I'm considering to cancell my fights. We are departing from MXP on April 10th, but our return is on April 18th, after the deadline of April 15th for the refunds. Any ideas about how they manage such cases with this policy ? Do they consider the departure date for the full trip or are they going to manage the departing flight and the return flight separately ?
Hi, the basis is the departure date.
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Old Mar 18, 2026 | 9:51 pm
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Well I filled out the form, full unused ticket and got this refund email from EK...

Fare refundable value : THB2705.00
Taxes and Surcharges refundable : THB1305.00
Total refundable amount : THB4010.00
Less refund Charges : THB2380.00
Residual refund value : THB1630.00

The total refund amount due to you is THB1630.00.
An amount of THB1630 will be refunded to your Credit Card.

Are they really going to drag this out and not give a full refund automatically?
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Old Mar 19, 2026 | 1:34 am
  #53  
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Originally Posted by Goodnight
Well I filled out the form, full unused ticket and got this refund email from EK...

Fare refundable value : THB2705.00
Taxes and Surcharges refundable : THB1305.00
Total refundable amount : THB4010.00
Less refund Charges : THB2380.00
Residual refund value : THB1630.00

The total refund amount due to you is THB1630.00.
An amount of THB1630 will be refunded to your Credit Card.

Are they really going to drag this out and not give a full refund automatically?

Thats annoying. Was your flight covered by the refund policy dates in force at the time you submitted the request? Did you use the magic INVOL word as mentioned by previous posters?
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Old Mar 21, 2026 | 2:17 am
  #54  
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Just received the refund, took 14 days
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Old Mar 21, 2026 | 2:25 am
  #55  
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Originally Posted by john11111111111
Just received the refund, took 14 days
That's good to know.
A quick query. Did your travel dates fall within the 28/2 - 15/4 time frame? My dates are 30/3 - 16/4. I'm wondering if EK will refund me the outward flight on the 30th, but not the return one on the 16th.
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Old Mar 21, 2026 | 3:03 am
  #56  
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Just got 5 emails today saying seats are being refunded in full. So that will be everything refunded in full.

When we applied it was full refunds to 31 March and flight out was before then and flight back in mid April and both refunded and seats refunded in full. But do put INVOL on form and make sure EMD 176 numbers are correct. Seats applied on 13th.
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Old Mar 21, 2026 | 3:34 am
  #57  
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Originally Posted by SilkieChickens
Just got 5 emails today saying seats are being refunded in full. So that will be everything refunded in full.

When we applied it was full refunds to 31 March and flight out was before then and flight back in mid April and both refunded and seats refunded in full. But do put INVOL on form and make sure EMD 176 numbers are correct. Seats applied on 13th.
Thank you. That's a great help.
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Old Mar 21, 2026 | 6:37 am
  #58  
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Originally Posted by Cypress
That's good to know.
A quick query. Did your travel dates fall within the 28/2 - 15/4 time frame? My dates are 30/3 - 16/4. I'm wondering if EK will refund me the outward flight on the 30th, but not the return one on the 16th.
Yes both my flights were in March
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Old Mar 21, 2026 | 6:45 am
  #59  
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Originally Posted by john11111111111
Yes both my flights were in March
I see.
I'm just going to have to wait for that date of 15/4 to be extended. Hopefully it's well before when I'm due to fly out.
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Old Mar 21, 2026 | 7:00 am
  #60  
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I am almost sure the dates are applied to the first flight of an itinerary. Our outbound is 4th April but not returning until May. We have applied for a refund and do expect it to qualify.
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