Emirates Refunds
Mar 21, 2026 | 7:05 am
#61
Join Date: Oct 2017
Posts: 210
Mar 21, 2026 | 7:12 am
#62
Join Date: Apr 2009
Location: East Midlands UK
Programs: BAEC, Emirates Skywards, Etihad Guest & HiltonHHonors.
Posts: 327
Having scrolled through previous posters, the reply in #51 says that the departure date is what counts.
So, I'll go ahead.
Mar 21, 2026 | 9:49 am
#63
Join Date: Apr 2009
Location: East Midlands UK
Programs: BAEC, Emirates Skywards, Etihad Guest & HiltonHHonors.
Posts: 327
Well, have done it!
There weren't any extras which I paid for separately, so just my name and ticket number went into that Ticket/EMD section.
Within seconds of submitting it, I got an acknowledgement from EK.
Was sooo looking forward to this trip from London STN to AKL, but it was not meant to be. Oh well.
There weren't any extras which I paid for separately, so just my name and ticket number went into that Ticket/EMD section.
Within seconds of submitting it, I got an acknowledgement from EK.
Was sooo looking forward to this trip from London STN to AKL, but it was not meant to be. Oh well.
Mar 21, 2026 | 11:39 am
#64
Join Date: Aug 2017
Programs: BAC Bronze
Posts: 540
Well, have done it!
There weren't any extras which I paid for separately, so just my name and ticket number went into that Ticket/EMD section.
Within seconds of submitting it, I got an acknowledgement from EK.
Was sooo looking forward to this trip from London STN to AKL, but it was not meant to be. Oh well.
There weren't any extras which I paid for separately, so just my name and ticket number went into that Ticket/EMD section.
Within seconds of submitting it, I got an acknowledgement from EK.
Was sooo looking forward to this trip from London STN to AKL, but it was not meant to be. Oh well.
Mar 22, 2026 | 3:22 pm
#65
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 803
I cancelled 2 F tickets (redemptions) and received back the taxes on my credit card. However, still not miles back in the account after almost a week. Is this "normal" behaviour or rather atypical for Skywards? I al fairly new to this FFP.
Mar 22, 2026 | 3:43 pm
#66
Join Date: Apr 2009
Location: East Midlands UK
Programs: BAEC, Emirates Skywards, Etihad Guest & HiltonHHonors.
Posts: 327
When I was asked to tick the boxes prior to completing the refund form, to accept their Terms & Conditions, I remember something about Skywards Miles and that any refund, will be at their discretion. As this didn't apply to me I ticked it anyway, because I didn't want any hold ups when I put in my claim i.e. not accepting all their T's&C's.
Last edited by Cypress; Mar 23, 2026 at 12:30 am
Mar 22, 2026 | 11:56 pm
#68
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,842
Just got the refund email 11 working days after I submitted the request. Difficult to see if the amount is correct as it is the return of a trip of which I already had flown the outbound leg.And it was upgraded with cash. But it ‘feels’ correct.
Second ticket (Mrs t) was upgraded with (my) miles. Again, amount seems OK, but I have not got the miles back yet and they are not mentioned in the automatically generated email. I did ask for the miles to be redeposited in the comments section of the form (where I also put the words INVOL cancellelation), so we’ll see what happens there.
Second ticket (Mrs t) was upgraded with (my) miles. Again, amount seems OK, but I have not got the miles back yet and they are not mentioned in the automatically generated email. I did ask for the miles to be redeposited in the comments section of the form (where I also put the words INVOL cancellelation), so we’ll see what happens there.
Mar 23, 2026 | 8:34 am
#69
Join Date: Oct 2017
Posts: 210
Just noticed one of my flights was changed, about a one-hour shift, and it’s now asking me to accept. I’d prefer not to accept, as I’m no longer keen on flying Emirates at the moment. Since there’s been a schedule change, would this qualify me to cancel and request a full refund even though my travel date falls a few days after the current April 15 cancellation window?
Mar 23, 2026 | 8:52 am
#70
Join Date: Apr 2009
Location: East Midlands UK
Programs: BAEC, Emirates Skywards, Etihad Guest & HiltonHHonors.
Posts: 327
A reply earlier on in this, #62, says they're flying out within the current time frame, returning in May and have put in their request for a refund.
That and someone replying to my query said that it's the departure date which counts. Those two spurred me on to submit mine, as my dates were 30/3 - 16/4.
Now waiting for my refund.
24 hours later I noticed that my 4 scheduled flights were no longer on the app. I take it that it's a sign that my application is being processed.
That and someone replying to my query said that it's the departure date which counts. Those two spurred me on to submit mine, as my dates were 30/3 - 16/4.
Now waiting for my refund.
24 hours later I noticed that my 4 scheduled flights were no longer on the app. I take it that it's a sign that my application is being processed.
Last edited by Cypress; Mar 25, 2026 at 5:39 am
Mar 23, 2026 | 9:28 pm
#71
Join Date: Oct 2017
Posts: 210
Just noticed one of my flights was changed, about a one-hour shift, and it’s now asking me to accept. I’d prefer not to accept, as I’m no longer keen on flying Emirates at the moment. Since there’s been a schedule change, would this qualify me to cancel and request a full refund even though my travel date falls a few days after the current April 15 cancellation window?
Mar 23, 2026 | 9:43 pm
#72
Join Date: Aug 2009
Location: NZ
Programs: NZ*E, QF-G, EK-P
Posts: 801
Another data point,
I just cancelled one and moved another via the chat today
The NZ number was constantly engaged over about 30+ tries over 3-4 hrs
Tried the chat.
Immediately connected.
One cancelled, and one rebooked. Confirmation of cancellation while still on chat arrived, and a new ticket for the moved flight about 5 mins later.
The cancelled one hadn't been officially cancelled but had disappeared from the schedule and wasn't available to book. No problem with full refund.
I just cancelled one and moved another via the chat today
The NZ number was constantly engaged over about 30+ tries over 3-4 hrs
Tried the chat.
Immediately connected.
One cancelled, and one rebooked. Confirmation of cancellation while still on chat arrived, and a new ticket for the moved flight about 5 mins later.
The cancelled one hadn't been officially cancelled but had disappeared from the schedule and wasn't available to book. No problem with full refund.
Mar 24, 2026 | 10:11 pm
#73
Join Date: Oct 2017
Posts: 210
Update: Received a PayPal notification less than 24 hours after cancellation that Emirates has already processed the refund and that it should reflect in my account within 3 days (often sooner). Before canceling, I verified with customer service that no cancellation fees would apply. Despite that, the refund shows a penalty was deducted. Contacted Emirates again, and the agent confirmed that no fee should have been charged. They’ve now opened a case to review the issue. Will report back with any updates.
Mar 25, 2026 | 2:47 am
#74
Join Date: Apr 2009
Location: East Midlands UK
Programs: BAEC, Emirates Skywards, Etihad Guest & HiltonHHonors.
Posts: 327
Update: Received a PayPal notification less than 24 hours after cancellation that Emirates has already processed the refund and that it should reflect in my account within 3 days (often sooner). Before canceling, I verified with customer service that no cancellation fees would apply. Despite that, the refund shows a penalty was deducted. Contacted Emirates again, and the agent confirmed that no fee should have been charged. They’ve now opened a case to review the issue. Will report back with any updates.