Feb 28, 2020, 1:40 pm
Last edit by: UAworldwide
Latest Updates On The Emirates Website for COVID-19 Can Be Found Using The Following Link:
https://www.emirates.com/uk/english/...tes.aspx/#3515
Updated Thursday 12th March 2020
IATA - Latest Travel News
https://www.iatatravelcentre.com/int...pub=autodetect
Flights have been suspended to the following destinations (as of 12 March 2020)
Americas
Rebooking and Refunds:
As detailed in the travel advisory using the Emirates link above
Dedicated Coronavirus Forum On FT
https://www.flyertalk.com/forum/coronavirus-travel-773/
https://www.emirates.com/uk/english/...tes.aspx/#3515
Updated Thursday 12th March 2020
IATA - Latest Travel News
https://www.iatatravelcentre.com/int...pub=autodetect
Flights have been suspended to the following destinations (as of 12 March 2020)
Americas
- Fort Lauderdale: 13 to 31 March
- New York JFK – Milan: 11 March to 03 April
- New York EWR – Athens: 13 March to 31 March
- Venice: From 12 March - 03 April
- Milan: From 13 March – 03 April
- Bologna: From 13 March – 03 April
- Rome: From 14 March – 03 April
- Warsaw: From 15 March - 28 March
- Turkey (IST/SAW): From 17 March - 31 March
- Guangzhou: From 05 February until further notice
- Shanghai: From 05 February until further notice
- Bangkok - Hong Kong: From 9 March – 31 March
- Taipei: From 16 March until further notice
- Kuwait: From 14 March to 31 March
- Tehran: From 26 February until further notice
- Beirut: From 17 March to 31 March
- Cairo: From 19 March to 31 March
- Iraq: From 17 March to 31 March
- Amman: From 17 March to 31 March
- Kingdom of Saudi Arabia: From 09 March until further notice (except special flights from 12-15 March)
- Casablanca: From 16 March - 31 March
- Sialkot andPeshawar (Pakistan): From 15 March to 31 March, flights to/from Sialkot will be re-routed through Lahore, and flights to/from Peshawar will be rerouted through Islamabad. Affected customers will need to make their own way to rerouted airports and will receive an email with their rebooking details.
Rebooking and Refunds:
As detailed in the travel advisory using the Emirates link above
Dedicated Coronavirus Forum On FT
https://www.flyertalk.com/forum/coronavirus-travel-773/
Coronavirus - Emirates
Mar 11, 2020, 10:17 am
#136
Join Date: May 2014
Posts: 268
SO this is separate to my Ho Chi Minh ticket question, this is about the NEW replacement ticket I bought. I bought it 3 weeks ago and it's for May. Is it not eligible for free changes because it's not a ticket purchased since that offer was put out? Thanks.
Mar 11, 2020, 10:56 am
#137
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,628
FEE WAIVERS
We have implemented fee waivers for changes to bookings made on or before 31 March 2020, and are offering bonus tier miles and reduced tier travel requirement to help Skywards members retain their status. Find out more here
REFUNDS AND REBOOKING POLICY FOR CUSTOMERS UNABLE TO TRAVEL DUE TO TRAVEL RESTRICTIONS:
We have implemented fee waivers for changes to bookings made on or before 31 March 2020, and are offering bonus tier miles and reduced tier travel requirement to help Skywards members retain their status. Find out more here
REFUNDS AND REBOOKING POLICY FOR CUSTOMERS UNABLE TO TRAVEL DUE TO TRAVEL RESTRICTIONS:
- Ticketed to travel until 31st May
- Rebook permitted up until 30th June
- Reroute permitted up until 30th Jun to selected destinations only. Applicable fare difference if any would apply.
- Travel Vouchers for ticketed value.
- Refund of unutilised tickets
- Ticketed for travel until 31st May
- Rebook permitted up until 30th June
- Reroute permitted up until 30th Jun to selected destinations only. Applicable fare difference if any would apply.
- Travel Vouchers for ticketed value
- Refund of unutilised tickets
Mar 12, 2020, 6:51 am
#141
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,628
https://www.emirates.com/uk/english/...eace-of-mind/?
Also, there is a Coronavirus thread already where this has been mentioned before. This thread will get added to it no doubt...
Coronavirus - Emirates
Mar 12, 2020, 6:53 am
#142
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,628
Latest update for those who don't have the internet :-
Last updated: 12 March 2020, 14:11 Dubai (GMT+4)In response to the latest developments in the COVID-19 outbreak around the world, Emirates is taking extra steps that go above and beyond industry and regulatory requirements to ensure our customers’ health and comfort, and provide you with confidence and peace of mind when planning your travel.
We have implemented enhanced cleaning and disinfection on all aircraft. Read more here.
Travel and immigration restrictions: Several countries have imposed travel and immigration restrictions due to COVID-19. All customers are requested to check relevant travel advisories from and to the countries to which they are travelling. This is a dynamic situation and it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination. IATA Travel Centre provides a list of travel advisories relating to COVID-19 here.
FLIGHT UPDATES
The situation remains dynamic, and our flight schedules may change at short notice to comply with regulatory directives or operational requirements. We aim to provide affected customers with updated information as early as possible.
To receive the latest notifications, customers should ensure their contact details are updated by visiting Manage booking. Customers can also check the website for the latest flight updates, rebooking and refund options.
Flights have been suspended to the following destinations (as of 12 March 2020)
Americas
Europe
Far East
Gulf, Middle East
FEE WAIVERS
We have implemented fee waivers for changes to bookings made on or before 31 March 2020, and are offering bonus tier miles and reduced tier travel requirement to help Skywards members retain their status. Find out more here.
REFUNDS AND REBOOKING POLICY FOR CUSTOMERS UNABLE TO TRAVEL DUE TO TRAVEL RESTRICTIONS:
REFUNDS POLICY FOR CUSTOMERS IMPACTED DUE TO CANCELLATIONS OF FLIGHTS TO/FROM IRAN
Emirates flights to/from Iran are cancelled till further notice. Customers across the Emirates network holding tickets for final destination Tehran will not be accepted for boarding at their point of origin until further notice.
Customers holding unused tickets for travel to /from Iran booked to travel till 30th June 2020 may opt for a travel voucher for the ticketed value for future use or refund, by contacting their travel agent. Or if they have booked directly with Emirates, visit the Request refund webpage and add “Refund request due to Coronavirus” in the comments section.
We are experiencing high call volumes due to COVID-19. If you are not travelling in the next 72 hours please consider calling us later. We can usually answer your call quicker if you can speak to us in English.
HEALTH SCREENINGS AT DUBAI INTERNATIONAL
The Dubai Health Authority (DHA) is conducting a COVID-19 test on customers arriving from Beijing, Beirut, Rome, Milan, Venice, Bologna, Bangkok and Phuket if Dubai is their final destination.
Customers will be given DHA’s Health Declaration Forms, which they should complete and hand over to the DHA during the COVID-19 testing in Dubai. Our airport services team will escort customers to the health screening area at Dubai International airport on arrival.
Customers who are transiting through Dubai International airport will not be tested, but will have to go through temperature screening before boarding their connecting flight.
We have implemented enhanced cleaning and disinfection on all aircraft. Read more here.
Travel and immigration restrictions: Several countries have imposed travel and immigration restrictions due to COVID-19. All customers are requested to check relevant travel advisories from and to the countries to which they are travelling. This is a dynamic situation and it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination. IATA Travel Centre provides a list of travel advisories relating to COVID-19 here.
FLIGHT UPDATES
The situation remains dynamic, and our flight schedules may change at short notice to comply with regulatory directives or operational requirements. We aim to provide affected customers with updated information as early as possible.
To receive the latest notifications, customers should ensure their contact details are updated by visiting Manage booking. Customers can also check the website for the latest flight updates, rebooking and refund options.
Flights have been suspended to the following destinations (as of 12 March 2020)
Americas
- Fort Lauderdale: 13 to 31 March
- New York JFK – Milan: 11 March to 03 April
- New York EWR – Athens: 13 March to 03 April
Europe
- Venice: From 12 March 03 April
- Milan: From 13 March – 03 April
- Bologna: From 13 March – 03 April
- Rome: From 14 March – 03 April
Far East
- Guangzhou: From 05 February until further notice
- Shanghai: From 05 February until further notice
- Bangkok - Hong Kong: From 9 March – 31 March
Gulf, Middle East
- Kuwait: From 14 March to 31 March
- Tehran: From 26 February until further notice
- Kingdom of Saudi Arabia: From 09 March until further notice (except special flights from 12-15 March)
FEE WAIVERS
We have implemented fee waivers for changes to bookings made on or before 31 March 2020, and are offering bonus tier miles and reduced tier travel requirement to help Skywards members retain their status. Find out more here.
REFUNDS AND REBOOKING POLICY FOR CUSTOMERS UNABLE TO TRAVEL DUE TO TRAVEL RESTRICTIONS:
- Ticketed to travel until 31st May
- Rebook permitted until 30th June
- Reroute permitted until 30th Jun to selected destinations only. Applicable fare difference if any would apply.
- Travel Vouchers for ticketed value.
- Refund of unutilised tickets
- Ticketed for travel until 31st May
- Rebook permitted until 30th June
- Reroute permitted until 30th Jun to selected destinations only. Applicable fare difference if any would apply.
- Travel Vouchers for ticketed value
- Refund of unutilised tickets
REFUNDS POLICY FOR CUSTOMERS IMPACTED DUE TO CANCELLATIONS OF FLIGHTS TO/FROM IRAN
Emirates flights to/from Iran are cancelled till further notice. Customers across the Emirates network holding tickets for final destination Tehran will not be accepted for boarding at their point of origin until further notice.
Customers holding unused tickets for travel to /from Iran booked to travel till 30th June 2020 may opt for a travel voucher for the ticketed value for future use or refund, by contacting their travel agent. Or if they have booked directly with Emirates, visit the Request refund webpage and add “Refund request due to Coronavirus” in the comments section.
We are experiencing high call volumes due to COVID-19. If you are not travelling in the next 72 hours please consider calling us later. We can usually answer your call quicker if you can speak to us in English.
HEALTH SCREENINGS AT DUBAI INTERNATIONAL
The Dubai Health Authority (DHA) is conducting a COVID-19 test on customers arriving from Beijing, Beirut, Rome, Milan, Venice, Bologna, Bangkok and Phuket if Dubai is their final destination.
Customers will be given DHA’s Health Declaration Forms, which they should complete and hand over to the DHA during the COVID-19 testing in Dubai. Our airport services team will escort customers to the health screening area at Dubai International airport on arrival.
Customers who are transiting through Dubai International airport will not be tested, but will have to go through temperature screening before boarding their connecting flight.
Mar 12, 2020, 8:48 am
#143
Join Date: Aug 2019
Location: Zurich
Programs: Skywards Silver
Posts: 138
Bloomberg: Emirates to cut more flights
https://www.bloomberg.com/news/artic...ic-is-declared
Cargo business seems to be doing really well!
https://www.bloomberg.com/news/artic...ic-is-declared
Cargo business seems to be doing really well!
Mar 13, 2020, 1:31 am
#144
Join Date: Mar 2015
Location: FLL
Programs: AMEX Platinum, IHG Diamond and Ambassador
Posts: 28
FLL Flights cancelled
Looks like EK has suspended all FLL flights going forward. Scheduled to fly SIN-DXB-FLL today but I'm having to go through JFK instead. Taking JetBlue JFK-FLL
Agent said he did not see any future FLL flights on his screen.
Not a huge deal but it is an inconvenience and I'm getting home 6 hours later.
One question, does anyone know if I'm entitled to any compensation because of this? I was F then J originally. Now coach on JetBlue and I no longer have CD after landing and will have to take a taxi.
Another question, my travel companion booked using points. EK was unable or unwilling to book his JFK-FLL connection and he had to shell out $250 for the flight. That doesn't seem fair. I know these are unprecedented times but business is business.
Agent said he did not see any future FLL flights on his screen.
Not a huge deal but it is an inconvenience and I'm getting home 6 hours later.
One question, does anyone know if I'm entitled to any compensation because of this? I was F then J originally. Now coach on JetBlue and I no longer have CD after landing and will have to take a taxi.
Another question, my travel companion booked using points. EK was unable or unwilling to book his JFK-FLL connection and he had to shell out $250 for the flight. That doesn't seem fair. I know these are unprecedented times but business is business.
Mar 13, 2020, 6:04 am
#145
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,628
I doubt you'd get anywhere asking for compensation for your ticket. However, it's worth asking and they may give you some Skywards points.
As for your companion, forward the receipt to EK and ask them to reimburse. It's the responsibility of EK to get him to the ticketed destination. If they refuse, then take it up with the appropriate small claims court in the US.
As for your companion, forward the receipt to EK and ask them to reimburse. It's the responsibility of EK to get him to the ticketed destination. If they refuse, then take it up with the appropriate small claims court in the US.
Mar 13, 2020, 10:53 am
#149
Suspended
Join Date: Dec 2019
Location: EK1 ML5A ;-)
Programs: EK iO
Posts: 699
Will08 most likely a plat that can select that for free
Mar 13, 2020, 11:32 am
#150
Join Date: Jan 2019
Programs: Skywards Gold
Posts: 237
I flew from Johannesburg to Dubai in economy on Wednesday 19th February before coronavirus took hold everywhere. Flight left about 10 am.
I would estimate economy load was 20%. Everyone who wanted could have three of four seats to themselves. Flight crew were delighted.
Low loads probably due to B777, mid week, no school holidays.
A week later from Dubai to Johannesburg the flight was probably 90% full. It was an A380.
Presumably loads are lighter now.
I would estimate economy load was 20%. Everyone who wanted could have three of four seats to themselves. Flight crew were delighted.
Low loads probably due to B777, mid week, no school holidays.
A week later from Dubai to Johannesburg the flight was probably 90% full. It was an A380.
Presumably loads are lighter now.