Last updated: 12 March 2020, 14:11 Dubai (GMT+4)In response to the latest developments in the COVID-19 outbreak around the world, Emirates is taking extra steps that go above and beyond industry and regulatory requirements to ensure our customers’ health and comfort, and provide you with confidence and peace of mind when planning your travel.

We have implemented enhanced cleaning and disinfection on all aircraft. Read more here.

Travel and immigration restrictions: Several countries have imposed travel and immigration restrictions due to COVID-19. All customers are requested to check relevant travel advisories from and to the countries to which they are travelling. This is a dynamic situation and it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination. IATA Travel Centre provides a list of travel advisories relating to COVID-19 here.

FLIGHT UPDATES

The situation remains dynamic, and our flight schedules may change at short notice to comply with regulatory directives or operational requirements. We aim to provide affected customers with updated information as early as possible.

To receive the latest notifications, customers should ensure their contact details are updated by visiting Manage booking. Customers can also check the website for the latest flight updates, rebooking and refund options.



Flights have been suspended to the following destinations (as of 12 March 2020)



Americas

• Fort Lauderdale: 13 to 31 March
• New York JFK – Milan: 11 March to 03 April
• New York EWR – Athens: 13 March to 03 April

Europe

• Venice: From 12 March 03 April
• Milan: From 13 March – 03 April
• Bologna: From 13 March – 03 April
• Rome: From 14 March – 03 April

Far East

• Guangzhou: From 05 February until further notice
• Shanghai: From 05 February until further notice
• Bangkok - Hong Kong: From 9 March – 31 March

Gulf, Middle East

• Kuwait: From 14 March to 31 March
• Tehran: From 26 February until further notice
• Kingdom of Saudi Arabia: From 09 March until further notice (except special flights from 12-15 March)

FEE WAIVERS

We have implemented fee waivers for changes to bookings made on or before 31 March 2020, and are offering bonus tier miles and reduced tier travel requirement to help Skywards members retain their status. Find out more here.



REFUNDS AND REBOOKING POLICY FOR CUSTOMERS UNABLE TO TRAVEL DUE TO TRAVEL RESTRICTIONS:

• Ticketed to travel until 31st May
• Rebook permitted until 30th June
• Reroute permitted until 30th Jun to selected destinations only. Applicable fare difference if any would apply.
• Travel Vouchers for ticketed value.
• Refund of unutilised tickets

REFUNDS AND REBOOKING POLICY FOR CUSTOMERS IMPACTED DUE TO FLIGHT CANCELLATIONS (not including Iran):

• Ticketed for travel until 31st May
• Rebook permitted until 30th June
• Reroute permitted until 30th Jun to selected destinations only. Applicable fare difference if any would apply.
• Travel Vouchers for ticketed value
• Refund of unutilised tickets

Affected customers should contact their travel agent or Emirates office for rebooking options or refunds. To request a refund, customers who booked directly with Emirates can visit the Request refund webpage and add “Refund request due to Coronavirus” in the comments section. Customers who booked with a travel agent must contact them for a refund.



REFUNDS POLICY FOR CUSTOMERS IMPACTED DUE TO CANCELLATIONS OF FLIGHTS TO/FROM IRAN

Emirates flights to/from Iran are cancelled till further notice. Customers across the Emirates network holding tickets for final destination Tehran will not be accepted for boarding at their point of origin until further notice.

Customers holding unused tickets for travel to /from Iran booked to travel till 30th June 2020 may opt for a travel voucher for the ticketed value for future use or refund, by contacting their travel agent. Or if they have booked directly with Emirates, visit the Request refund webpage and add “Refund request due to Coronavirus” in the comments section.

We are experiencing high call volumes due to COVID-19. If you are not travelling in the next 72 hours please consider calling us later. We can usually answer your call quicker if you can speak to us in English.



HEALTH SCREENINGS AT DUBAI INTERNATIONAL

The Dubai Health Authority (DHA) is conducting a COVID-19 test on customers arriving from Beijing, Beirut, Rome, Milan, Venice, Bologna, Bangkok and Phuket if Dubai is their final destination.

Customers will be given DHA’s Health Declaration Forms, which they should complete and hand over to the DHA during the COVID-19 testing in Dubai. Our airport services team will escort customers to the health screening area at Dubai International airport on arrival.

Customers who are transiting through Dubai International airport will not be tested, but will have to go through temperature screening before boarding their connecting flight.