EK IT Issues Thread
Jan 25, 2020 | 8:30 am
#17
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,832
Jan 28, 2020 | 1:48 am
#18
Join Date: Apr 2013
Location: SIN
Programs: EK Blue, EY Guest, AA, QR
Posts: 289
Trying to purchase seats for the family, card payment does not go through.
When I log in again, there is no way to access the seat map, the link to choose seats has disappeared.
Seats can still be seen for the return part though
I call EK, pay for the seats via phone, and once that is done, I can see the seat map again
When I log in again, there is no way to access the seat map, the link to choose seats has disappeared.
Seats can still be seen for the return part though
I call EK, pay for the seats via phone, and once that is done, I can see the seat map again
Jan 28, 2020 | 5:53 pm
#19
Join Date: Sep 2009
Location: Somewhere
Programs: Bottom of the barrel, have to pay for bags.
Posts: 954
Can't access the auto-upgrade/notification screen from my booking. The first segment is not EK but that's never stopped me before. I chatted with an EK rep and she said that upgrade online is now only available for Economy->Business (my booking is in J)?? I am not sure I believe that. The chat rep said I can always check with them and have them do it (I do have access to EF) but I am worried something is wrong with my booking.
Anyone experience this?
Anyone experience this?
Jan 28, 2020 | 6:22 pm
#20
Suspended
Join Date: Dec 2019
Location: EK1 ML5A ;-)
Programs: EK iO
Posts: 699
Can't access the auto-upgrade/notification screen from my booking. The first segment is not EK but that's never stopped me before. I chatted with an EK rep and she said that upgrade online is now only available for Economy->Business (my booking is in J)?? I am not sure I believe that. The chat rep said I can always check with them and have them do it (I do have access to EF) but I am worried something is wrong with my booking.
Anyone experience this?
Anyone experience this?
Jan 28, 2020 | 6:54 pm
#21
Join Date: Sep 2009
Location: Somewhere
Programs: Bottom of the barrel, have to pay for bags.
Posts: 954
Also, I can't seem to update emergency contact, passport info and contact info. The EK chat rep says "I can do it" so they don't have anything to escalate to IT. Ugh.
Jan 28, 2020 | 6:55 pm
#22
Suspended
Join Date: Dec 2019
Location: EK1 ML5A ;-)
Programs: EK iO
Posts: 699
All my EK segments are in "O" (business saver) so all those segments are eligible for upgrade if space is available. But my first segment is in a non-EK economy class... could this have any effect? This is EK IT after all.
Also, I can't seem to update emergency contact, passport info and contact info. The EK chat rep says "I can do it" so they don't have anything to escalate to IT. Ugh.
Also, I can't seem to update emergency contact, passport info and contact info. The EK chat rep says "I can do it" so they don't have anything to escalate to IT. Ugh.
Jan 28, 2020 | 6:59 pm
#23
Join Date: Sep 2009
Location: Somewhere
Programs: Bottom of the barrel, have to pay for bags.
Posts: 954
At least I was able to get them to let me fly into PAE since it's a separate ticket anyway (this issue with upgrades and data updates was happening even before that change, so who knows).
I never get OLCI on account of having a CPAP (sleep apnea) machine onboard, so no loss there. I have the miles for the J->F, guess I'll use EF and bother EK once availability appears.
Mar 21, 2020 | 1:07 am
#24
Join Date: Mar 2020
Posts: 1
Has Emirates stopped you modify your trip online
Been on the web app and mobile app for my October japan trip ,
On the mobile app modify your trip is greyed out , On the web site its not even there . Neither is the option to cancel.
Am I just rubbish on navigation or have Emirates disabled the section to stop offering refunds and/or processing cancellations .
On the mobile app modify your trip is greyed out , On the web site its not even there . Neither is the option to cancel.
Am I just rubbish on navigation or have Emirates disabled the section to stop offering refunds and/or processing cancellations .
Mar 21, 2020 | 10:08 am
#25
FlyerTalk Evangelist
Join Date: Jan 2010
Posts: 10,041
Been on the web app and mobile app for my October japan trip ,
On the mobile app modify your trip is greyed out , On the web site its not even there . Neither is the option to cancel.
Am I just rubbish on navigation or have Emirates disabled the section to stop offering refunds and/or processing cancellations .
On the mobile app modify your trip is greyed out , On the web site its not even there . Neither is the option to cancel.
Am I just rubbish on navigation or have Emirates disabled the section to stop offering refunds and/or processing cancellations .
On the website the button is "Make changes" and it's not greyed out either although I get a similar message after selecting it.
May 7, 2022 | 7:38 pm
#27
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, BA Gold, DL Gold, Hyatt Globalist, Marriott Lifetime Platinum, probably some others
Posts: 4,932
Hello everyone,
I am trying to price a trip from London to Bangkok but the website will not let me, have emirates stopped flying this route?
Warning:
I am trying to price a trip from London to Bangkok but the website will not let me, have emirates stopped flying this route?
Warning:
- Sorry, we were unable to price the selected itinerary. Please try different dates or contact your local Emirates office for assistance.