doesnt matter how crappy the IT is, if they want to, they can find out anything....if....

If I was an I/o and EK didn't sort this out I would be asking serious questions about whether to continue the spend with Emirates.

Maybe the person he reported it to is in on it!

*cue spooky music

On a more serious note, yes, of course, they don't even need to use the IT system - I was talking to someone at EK the other day about a pax who had bought a full F ticket who no showed at the gate after using the lounge, DXB called the station to ask what was going on because he had called in to change the ticket, as the flight on the ground with doors closed. They found the pax, who said his plans had changed, but he refused to tell staff whether he was going to catch another flight or needed to go back landside. Ok, no problem - DXB are still asking what's going on, so station staff just have a chat with immigration/passport control who find out that he passed through immigration with a boarding pass for another airline that happened to have a flight departing at around the same time (he had bought a full F just for lounge access it seems).

Moral of the story - there are always ways of finding things out at airports that don't need EKs IT systems to be functional

Also to m3red: I think the OP has already decided not to give any further business to EK - that should have another department investigating as to why an iO is no longer spending/flying...! Something is not quite right, somewhere...

Miles returned, little to no apology, no service recovery / compensation = returned IO card.

Thanks for getting back to us OP with the outcome - appalling customer service from EK and I think all of us would have done the same in your situation (returned the card)! Was there even an explanation as to what happened?

You story reminds me of another one. A guy eats every day at the lounge for almost a year with a full fare F ticket, and gets it refunded at the end.
( Only in China )

http://news.yahoo.com/blogs/sideshow...145153681.html



What's going on ?!?!? The Manager in charge of iO should be fired. This is an absolute commercial nonsense.
I hope you returned the card directly to Sir Tim, so that he realizes what's going on with the so-called HV pax.

In Germany though you get sued for it

http://www.bloomberg.com/news/articl...ood-freeloader

German discipline. er ... well ... forget it.

This episode would be bad enough regardless of whose miles were stolen.

But it involves an IO member, and the fact that EK are employing people who have no idea how to make a judgment call by referring up the line and thus ensure a proper apology and compensation ..... just beggars belief....

Good on you for returning the card. I wonder if EK will respond to that...

You will never believe this, but it has happened again!

More miles stolen

Let's see how I get on this time...

unbelievable

can also not understand what's so hard to credit the miles back. they can exactly see in your profile for which flight they were used - they can then check the booking - there should be a verification or something like that in it (from you) so that they can debit the miles from your account - if not you can see who has processed the upgrade/mileage ticket.

have you checked if someone put himself as a travel coordinator into you profile?

It could be an employee/insider.

If could be an outsider with a bit of ID theft and he knows exactly what he is doing.

It could be a case of wrong account number.


In any event, as others have said, they know WHO was flying. They know the passport. They know lots of things. It does not take any fancy IT work at all. They HAVE this information and apparently the people you are talking to are either idiots, worthless, or worse - in on the scam.

... or they just know consumer protection laws do not really exist in that part of the world.

The pax may not be the thief. He/she may have bought it.

15 years ago, there were many similar cases with credit card. Ignorant pax were purchasing cheap tickets from con artists who were buying valid tickets with stolen CC numbers. It was usually done at the airport. When the legitimate CC holder realized, the flight was long over.
The "TA" name, company etc were all phoney, and based in Africa where you could not rely on international police cooperation.
At that time, airlines ate the bill. Since then, airlines require the proof that the CC holder is OK, when pax name and CC name are different. Some are even prohibiting it.

This present case should be the same. EK should bear the loss.