It was Addison Lee in July and August from Cambridge and Twickenham respectively, in both cases to STN.

Anyone have the answers to these 2 please?

I'm travelling in/out LHR and I've booked the CD for both ends of the journey, but I have a couple of Q's (first time user of this service!).
1. Should I have received some form of email confirmation of the booking with pickup time, contact details etc.?
2. For the return leg I was not able to select a pick up time, it defaulted to the expected landing time, but the website says the driver will only wait 15 mins. We're unlikely to be through bag reclaim & passport control in 15 mins. How does this work?

1) You should be able to see what you've booked through Manage a Booking. The chauffeur company will usually contact you the day before you travel, as that's when they get the details.
2) They'll be waiting for you.

Not worth it in (outside of) BKK
 

In the end, while I was able to get an agent to book CD in BKK, I ultimately canceled it and booked my own airport taxi due to the “special conditions” EK has carved out for CD in BKK. Basically the 60km distance allowed does not apply to neighboring towns like Pattaya where I was.

This post from 7 years ago was spot on

https://www.flyertalk.com/forum/27314473-post23.html



They charged me 1200.

Pattaya is 150km from Bangkok - hardly a "neighboring town".

Has anyone ever been picked up from Shanghai Hongqiao Train Station to be taken to PVG? I've got a pickup booked for the end of October but I think the train station is so huge that it could be a bit problematic, and my Chinese is non-existent! Any tips would be appreciated.

I can't answer, but it may worth finding out of there are any hotels nearby the station, and then just arrange a pickup from there.

Not able to book Chauffeur service
 

I am not able to book chauffeur on (paid) business tix due to the inability to fill in the pick-up or drop-off location. Anyone solution or anyone else experiencing similar issues?

Yes, you can chat or call customer support and they will be able to do it for you.

I always have the same problem using the emirates phones app, If that’s what you are using try using a browser on a PC.

Yesterday, after I posted the message, I tried the Emirates app on iPhone and I was able to book it. The web browser mechanism on apple Mac (safari/chrome) seems to be toast. Thanks

Is chauffeur drive available for both dep and arrival?

Departing ICN and arrival MUC
would we get chauffeur drive at both locations?

Thank you

Assuming CD is available at both those locations, then yes.

Also assuming it's not an award ticket.

Yes, it is available in both those outstations. And you can use both if your ticket qualifies. Please check on the EK website under ‘Emirates experience’ for mileage limitations.

Flying GLA-MEL in a week; have CD booked and can see everything in Manage your Trip, I presume it's still Addison Lee for GLA (subcontracted I think to West of Scotland Limousines) and they'll contact us the day before to confirm? GLA EK lounge was closed last time we flew but again presume it's up and running and hopefully as good as the previous time we used it. It's good to see the A380 is on this run and not the 777's of about 10 previous trips!