Flight changes
#61

Join Date: Aug 2000
Location: Exile
Posts: 16,063
I've had situations where EK has automatically rebooked me to a later flight due to a cancellation and I have had to pay a change fee simply to get myself on to an earlier flight. They can be very inflexible on this issue, whether or not the initial disruption was their fault.
#62
Join Date: Feb 2011
Posts: 48
I was previously scheduled to leave Los on the evening flight on to CAN and now while checking online i see a flight re scheduled and they have postponed my trip by a day and also changed my onward flight as well with me now having a 9 hour transit in Dubai... Sad thing is the people i had to meet will not be available on the next day so i may have to cancel the whole trip not to mention lose out on hotel bookings, onward travel bookings etc
I had actually called them up a week earlier specifically telling them that if they were to make any schedule changes they should in any case not delay my onward flight so if needed they should prepone my flight out to make sure i am there for the connection... I mentioned this on the phone today when calling them up and the person said that the changes were actually done by another dept so they would not be aware!
I have now insisted the reschedule me on the original onward flight even if i have to have to leave earlier then planned but was told there are no bookings but they will see best they can do... Lets see what they come back with...
In this scenario will EK reimburse for lost hotel bookings, connecting flights, etc?
The worse part is i came to know by chance when checking manage my booking online and i had no notification from them.... I asked them why i was not contacted and they claim that someone was to contact me on this issue shortly but i called them before they could... Can they not even send a simple courtesy email? Even if i am a gold passenger travelling in J!?
They can afford to do this because their flights remain full despite their inconveience caused to passengers....
Does 9 hour transit qualify for a hotel???
I had actually called them up a week earlier specifically telling them that if they were to make any schedule changes they should in any case not delay my onward flight so if needed they should prepone my flight out to make sure i am there for the connection... I mentioned this on the phone today when calling them up and the person said that the changes were actually done by another dept so they would not be aware!
I have now insisted the reschedule me on the original onward flight even if i have to have to leave earlier then planned but was told there are no bookings but they will see best they can do... Lets see what they come back with...
In this scenario will EK reimburse for lost hotel bookings, connecting flights, etc?
The worse part is i came to know by chance when checking manage my booking online and i had no notification from them.... I asked them why i was not contacted and they claim that someone was to contact me on this issue shortly but i called them before they could... Can they not even send a simple courtesy email? Even if i am a gold passenger travelling in J!?
They can afford to do this because their flights remain full despite their inconveience caused to passengers....
Does 9 hour transit qualify for a hotel???
#63
Join Date: Jul 2006
Posts: 65
I was travelling on chepest ticket available. Due to a schedule change at Air Nigeria, my flight into LOS was moved ahead allmost 2 days. But they refused to change my ticket to an earlier flight out of LOS, eventhough there were lots of space. 40 hour layover in LOS was the result, and no compensation of any kind.
#64
Join Date: Feb 2011
Posts: 48
Ok,
so i finally get an email from the local emirates office informing me about the flight changes and saying that the following passengers have been affected by this schedule change and below is a list of every passenger's full name along with pnr and ofcourse they have all been cced on the email...!
Is it not the duty of Emirates to keep their passenger's private information intact? one could even look through my pnr and access my skywards no using my pnr and surname, they can even find out my route, flight and seating options...
World class Airline indeed...
so i finally get an email from the local emirates office informing me about the flight changes and saying that the following passengers have been affected by this schedule change and below is a list of every passenger's full name along with pnr and ofcourse they have all been cced on the email...!
Is it not the duty of Emirates to keep their passenger's private information intact? one could even look through my pnr and access my skywards no using my pnr and surname, they can even find out my route, flight and seating options...
World class Airline indeed...
#65
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
Paid F, a/c switch to 2-class 77W
I have a paid F ticket BKK-DXB, originally supposed to be a 388 but later changed to a non-suite 77W, which was fine with me as long as I was in F... This morning I discovered that my booking was changed to J and sure enough, now the a/c is 2-class 77W. The flight is a couple of weeks from now.
There are 388 and 77W (with suite) flights a few hours later and available. Do they generally allow switching flights without fees or fare difference in this kind of situation? Thanks!
There are 388 and 77W (with suite) flights a few hours later and available. Do they generally allow switching flights without fees or fare difference in this kind of situation? Thanks!
#66
Original Poster




Join Date: Oct 2009
Location: OSL
Programs: QR Plat | SK Diamond | A3 Gold
Posts: 4,612
I have a paid F ticket BKK-DXB, originally supposed to be a 388 but later changed to a non-suite 77W, which was fine with me as long as I was in F... This morning I discovered that my booking was changed to J and sure enough, now the a/c is 2-class 77W. The flight is a couple of weeks from now.
There are 388 and 77W (with suite) flights a few hours later and available. Do they generally allow switching flights without fees or fare difference in this kind of situation? Thanks!
There are 388 and 77W (with suite) flights a few hours later and available. Do they generally allow switching flights without fees or fare difference in this kind of situation? Thanks!

