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Thread: Flight changes
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Old Mar 29, 2012 | 5:39 am
  #62  
Sxplorer
 
Join Date: Feb 2011
Posts: 48
I was previously scheduled to leave Los on the evening flight on to CAN and now while checking online i see a flight re scheduled and they have postponed my trip by a day and also changed my onward flight as well with me now having a 9 hour transit in Dubai... Sad thing is the people i had to meet will not be available on the next day so i may have to cancel the whole trip not to mention lose out on hotel bookings, onward travel bookings etc

I had actually called them up a week earlier specifically telling them that if they were to make any schedule changes they should in any case not delay my onward flight so if needed they should prepone my flight out to make sure i am there for the connection... I mentioned this on the phone today when calling them up and the person said that the changes were actually done by another dept so they would not be aware!

I have now insisted the reschedule me on the original onward flight even if i have to have to leave earlier then planned but was told there are no bookings but they will see best they can do... Lets see what they come back with...

In this scenario will EK reimburse for lost hotel bookings, connecting flights, etc?

The worse part is i came to know by chance when checking manage my booking online and i had no notification from them.... I asked them why i was not contacted and they claim that someone was to contact me on this issue shortly but i called them before they could... Can they not even send a simple courtesy email? Even if i am a gold passenger travelling in J!?

They can afford to do this because their flights remain full despite their inconveience caused to passengers....

Does 9 hour transit qualify for a hotel???
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