Flight changes
Mar 21, 2012, 9:59 am
#31
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I'm sorry, I just don't see what inconvenience has been caused to you personally? Are you a day late? Are you going to miss an important meeting? Did EK's change cause you to miss out on a major sale? Are you still not on a 777 in F (same F product, minus the shower).
You opened this can of worms. Be specific for once. How much was the fare? Are you on business or simply taking a vacation and taking advantage of a special deal? It's relevant because it puts the whole thing in context. How many hours/days difference is the new flight from the old one? What was the specific out of pocket costs (or anticipated costs) to you because of EK's actions...
You opened this can of worms. Be specific for once. How much was the fare? Are you on business or simply taking a vacation and taking advantage of a special deal? It's relevant because it puts the whole thing in context. How many hours/days difference is the new flight from the old one? What was the specific out of pocket costs (or anticipated costs) to you because of EK's actions...
Again, my point here is that the airline changed my flight without asking or telling me. Perhaps they plan to, at some point. But they haven't as yet, and it's legitimate for me to ask what's going on and why they haven't done so.
Mar 21, 2012, 10:11 am
#32
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You're being an EK apologist now. Whether I am on vacation or business should have no impact on how I get treated by an airline. My frequent flyer status and class of travel are the only things that should matter.
Again, my point here is that the airline changed my flight without asking or telling me. Perhaps they plan to, at some point. But they haven't as yet, and it's legitimate for me to ask what's going on and why they haven't done so.
Again, my point here is that the airline changed my flight without asking or telling me. Perhaps they plan to, at some point. But they haven't as yet, and it's legitimate for me to ask what's going on and why they haven't done so.
You did state in your first post that you did receive an email telling you that the flight was now being operated by a 777 no? And this was well before your scheduled travel date?
But above you state that they haven't told you. At all. So which is it? Surely you could make a decision to accept the revised flight (ie same product, minimal interruption) or cancel and receive a refund...
Mar 21, 2012, 10:28 am
#33
Join Date: Jan 2012
Location: Kuwait
Posts: 366
They actually do tell you while booking that changes aircraft changes can occur and they will not be held liable, you don't even have to dig through the t&c's of the ticket.
I agree with most, the contract is to go from A to B at said time. If equipment changes and your still in the same class then fine. But, J is J whether lie-flat or recliner, that is not stated on booking. However, if you booked a Suite, and ended up with a Sky-cruiser I think you are entitled to compensation of some sorts. When you book the itinerary it clearly states "Private Suite". If sky-cruiser it says "First". So in essence, the hard product has changed, and they did clearly breached the agreement which you paid for.
In your case ung1, my view is if your on a 777 with suites then you are still getting the same hard-product in the end. Your only complaint is the privacy issue which is major.
My 2 cents.
I agree with most, the contract is to go from A to B at said time. If equipment changes and your still in the same class then fine. But, J is J whether lie-flat or recliner, that is not stated on booking. However, if you booked a Suite, and ended up with a Sky-cruiser I think you are entitled to compensation of some sorts. When you book the itinerary it clearly states "Private Suite". If sky-cruiser it says "First". So in essence, the hard product has changed, and they did clearly breached the agreement which you paid for.
In your case ung1, my view is if your on a 777 with suites then you are still getting the same hard-product in the end. Your only complaint is the privacy issue which is major.
My 2 cents.
Mar 21, 2012, 1:38 pm
#34
Join Date: May 2010
Location: BOM
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However, if you booked a Suite, and ended up with a Sky-cruiser I think you are entitled to compensation of some sorts. When you book the itinerary it clearly states "Private Suite". If sky-cruiser it says "First". So in essence, the hard product has changed, and they did clearly breached the agreement which you paid for.
http://www.flyertalk.com/forum/emira...-notice-3.html
Mar 21, 2012, 6:17 pm
#36
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You're being an EK apologist now. Whether I am on vacation or business should have no impact on how I get treated by an airline. My frequent flyer status and class of travel are the only things that should matter.
Again, my point here is that the airline changed my flight without asking or telling me. Perhaps they plan to, at some point. But they haven't as yet, and it's legitimate for me to ask what's going on and why they haven't done so.
Again, my point here is that the airline changed my flight without asking or telling me. Perhaps they plan to, at some point. But they haven't as yet, and it's legitimate for me to ask what's going on and why they haven't done so.
You did state in your first post that you did receive an email telling you that the flight was now being operated by a 777 no? And this was well before your scheduled travel date?
But above you state that they haven't told you. At all. So which is it? Surely you could make a decision to accept the revised flight (ie same product, minimal interruption) or cancel and receive a refund...
Mar 21, 2012, 8:02 pm
#37
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
if you booked a Suite, and ended up with a Sky-cruiser I think you are entitled to compensation of some sorts. When you book the itinerary it clearly states "Private Suite". If sky-cruiser it says "First". So in essence, the hard product has changed, and they did clearly breached the agreement which you paid for.
Mar 21, 2012, 8:03 pm
#38
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I flew an itinerary last week. As a result of the 380 issue, aircraft was swapped for a 777. And a flight change to a 2-class service (instead of a 3-class). I was in revenue F.
As soon as I noticed via MYB (I received no notice from EK), I proactively set about changing the itinerary. The EK office let me make a date change and found me flights back on a 3-class 777 in F suites (which is all I wanted). There were no fees.
Should EK have been more proactive? Probably.
But then again - I wasn't about to look a gift horse in the mouth, given what I had paid for the fare. And don't tell me this is irrelevant. It is. They could have easily re-fared the entire journey (given travel hadn't commenced).
You still have plenty of time to cancel and obtain a refund if the flight options don't suit you...but I somehow sense that you want to take these flights regardless.
Mar 21, 2012, 9:39 pm
#39
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I flew an itinerary last week. As a result of the 380 issue, aircraft was swapped for a 777. And a flight change to a 2-class service (instead of a 3-class). I was in revenue F.
As soon as I noticed via MYB (I received no notice from EK), I proactively set about changing the itinerary. The EK office let me make a date change and found me flights back on a 3-class 777 in F suites (which is all I wanted). There were no fees.
Should EK have been more proactive? Probably.
But then again - I wasn't about to look a gift horse in the mouth, given what I had paid for the fare. And don't tell me this is irrelevant. It is. They could have easily re-fared the entire journey (given travel hadn't commenced).
You still have plenty of time to cancel and obtain a refund if the flight options don't suit you...but I somehow sense that you want to take these flights regardless.
Mar 22, 2012, 12:20 am
#40
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Mar 22, 2012, 12:30 am
#41
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We're not talking about Dom versus Moët. We're talking about you wanting something for nothing. Stick to the argument not something hypothetical. So if EK put you on another flight in F suites (on a 777) will you be happy or will you still feel that you have been hard done by not being on the original equipment?
Mar 22, 2012, 1:43 am
#42
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There was just a piece that they have been giving 5000 to 10000 Skymiles basically having being downgraded from a380 to 777.
http://www.bloomberg.com/news/2012-0...l-squeeze.html
Mar 22, 2012, 3:06 am
#43
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I can see it being a downgrade from a 777 to a A380 -- what would that comepensation be...
So there is really no downgrading at all... just aircraft change and you have to accept that-- a downgrade to one may be an upgrade to another- all personal preference!
So there is really no downgrading at all... just aircraft change and you have to accept that-- a downgrade to one may be an upgrade to another- all personal preference!
Mar 22, 2012, 3:32 am
#44
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We're not talking about Dom versus Moët. We're talking about you wanting something for nothing. Stick to the argument not something hypothetical. So if EK put you on another flight in F suites (on a 777) will you be happy or will you still feel that you have been hard done by not being on the original equipment?
Mar 22, 2012, 3:48 am
#45
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Yes, and that would be perfectly reasonable if you were a full paying F customer...