Originally Posted by
eightblack
Originally Posted by
ung1
They've informed me that the flight is being operated by a 777 instead of a 380, but they haven't as yet told me I'm no longer on that flight, but on another one that they semi-arbitrarily put me on.
While you may not agree, it is up to you to resolve with EK.
I flew an itinerary last week. As a result of the 380 issue, aircraft was swapped for a 777. And a flight change to a 2-class service (instead of a 3-class). I was in revenue F.
As soon as I noticed via MYB (I received no notice from EK), I proactively set about changing the itinerary. The EK office let me make a date change and found me flights back on a 3-class 777 in F suites (which is all I wanted). There were no fees.
Should EK have been more proactive? Probably.
But then again - I wasn't about to look a gift horse in the mouth, given what I had paid for the fare. And don't tell me this is irrelevant. It is. They could have easily re-fared the entire journey (given travel hadn't commenced).
You still have plenty of time to cancel and obtain a refund if the flight options don't suit you...but I somehow sense that you want to take these flights regardless.
Well exactly, they should have been pro active. Since they weren't and I found out after checking my itinerary, I think it's reasonable for me to ask what my options are. Let's pretend I don't know the details of your journey. I want EK to tell me what they're willing to do. They could have replaced the aircraft with another one with Suites but they didn't, so it is for their convenience. If they were serving Moët instead of Dom in F, you'd be waving your arms too!