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-   Delta SkyMiles (Pre-WorldPerks Merger) (https://www.flyertalk.com/forum/delta-skymiles-pre-worldperks-merger-489/)
-   -   DL do? (https://www.flyertalk.com/forum/delta-skymiles-pre-worldperks-merger/926858-dl-do.html)

WBurcham Mar 25, 2009 10:16 am

Quote:

Originally Posted by DeltaWebDev (Post 11471009)
anyone have an idea as to how to respond? from what i can gather there's a level of animosity towards DL corporate where it doesn't matter what happens; if its not the desired outcome then some conspiracy theory or otherwise is thrown out like chum. from there it seems to be a feeding frenzy and most of the time i don't feel comfortable "chiming in." in this case i don't believe i have a choice.

first and foremost, DL management and Jeff had NOTHING to do with it. i cannot stress that enough. the DO is something i personally took an interest in and worked to find enthusiastic volunteers in a wide range of areas so that all could get a good look "behind the curtain." i would compare it with a "grassroots" movement and absolutely not an "oh CO did X.4 so we should too." i prefer the fact it was started as a dialog between FT'ers and DL employees (like myself).

from the moment i was contact here in regards to the issue, i was in touch with my coworkers. i was under the impression we'd gotten it all resolved by the end of the day, and then i saw a thread about it to a level of detail that prompted some other FT members to attempt the same thing.

so did everyone who _had_ volunteered to help. that is the connection between the two. you can call it a knee jerk reaction if you'd like. i don't blame them. a good chunk of their day was spent fixing something only to get to start it all over again. we were all left slack jawed and disappointed.

so, for those of you looking to point a finger, point it at me and not DL corporate. i thought my skin was a bit tougher. it might be, but i'm not willing to find out at the expense of my coworkers. certainly i could go in and ask that all shouldn't be judged by the act of ones, but that's how i started yesterday. this year is hard enough with the amount of work we need to do for integration. why make their lives harder, again?

so that's the story. its not some conspiracy. no one was looking for a reason to stop the momentum. no, this time its the little guys like me at DL. i'm sorry if i've let y'all down.

fwiw: full road warrior training is 7 hrs and a maximum of 2 groups of 33 can be accommodated a day.

At the end of the day, please don't let one poor experience on here be the downfall of your communication on this board.

andymo99 Mar 25, 2009 10:17 am

Dov et al - I wasn't very clear.

I do agree that the amateur, backyard version is certainly better than nothing.

Just makes me jealous to see the Rolls Royce in the driveway next door (to mix my metaphors).

PS - Dov, now I'm ticked off you didn't choose me.

Juanefny Mar 25, 2009 10:18 am

Quote:

Originally Posted by WBurcham (Post 11472227)
At the end of the day, please don't let one poor experience on here be the downfall of your communication on this board.

+1

Canarsie Mar 25, 2009 10:19 am

Quote:

Originally Posted by andymo99 (Post 11472238)
I do agree that the amateur, backyard version is certainly better than nothing.

I believe from personal experience that this approach can actually be better than the “professional” approach.

MikeMpls Mar 25, 2009 10:28 am

Quote:

Originally Posted by andymo99 (Post 11472238)
Dov et al - I wasn't very clear.

I do agree that the amateur, backyard version is certainly better than nothing.

Just makes me jealous to see the Rolls Royce in the driveway next door (to mix my metaphors).

PS - Dov, now I'm ticked off you didn't choose me.

But nobody's going to start with the Rolls. The CO DO's started on a much smaller scale. I believe UA only had space for a hundred or so FT'ers at their event last year (someone who was there please correct me!).

atldlff Mar 25, 2009 11:03 am

Quote:

Originally Posted by DeltaWebDev (Post 11471009)
so that's the story. its not some conspiracy. no one was looking for a reason to stop the momentum. no, this time its the little guys like me at DL. i'm sorry if i've let y'all down.

All I can say is WOW. I was gone yesterday, so I missed the thread that caused the issue, but it doesn't take a rocket scientist to figure out that it wasn't good. I won't speculate on that at all, it seems better left in the past.

With that said, I am surely dissappointed to hear this news. I was really looking forward to this event, and as I said in this and other threads earlier, I was more than willing to help out anyway I could to help pull this off.

Thanks DWD for trying to make this happen. Thanks to everyone of your co-workers that was willing to help pull this together. You went way above the call here, and I know that many of us appreciate your efforts and willingness to do that. You didn't have to do this, nor did your co-workers, so you haven't let anyone down. Was I excited, looking forward to the event? You betcha... am I sad to hear this news... that would be an understatement. Guess we can't change it, so we should move on.

Thanks again for trying, and please continue to participate in this forum. It really makes a difference when we have someone from Delta on here, that actually reads and responds to a lot of the issues with insight, concern and action.

SkyTeam777 Mar 25, 2009 11:43 am

I, like atldiff, missed the thread in its entirety, and want to thank DeltaWebDev for his efforts. Would someone mind sending me a PM as to what exactly happened as I feel out of the loop. I take it that the thread was removed so as to stop the ongoing discussion there. I will keep the issue in privacy, but am eager to learn what created such a stir to stop the event. Thanks!

cell7481 Mar 25, 2009 6:34 pm

Quote:

Originally Posted by zsmith2 (Post 11469224)
Yeah...you just want to go to get the secret door prize of the CRJ-200 seat "8C". :D

haha - I definitely think there is a CRJ or 2 going in and out of ILM with the Norm from Cheers name-on-the-back of 8C for me :)

If only I could have gotten a full cushion I would have been set!

SkyTeam777 Mar 25, 2009 7:34 pm

Thanks everyone for filling me in on what happened. Hopefully when some time passes everyone involved will realize how a DL DO is not a one-sided passenger benefit, but a two-way street of benefit that can provide the airline with meaningful feedback and customers with an inside look at how operations run. When we all walk in each others' shoes, we can really understand how things work.

Thanks DeltaWebDev for your efforts to make this a reality and zsmith2 for your offer:)

indufan Mar 26, 2009 9:05 am

Quote:

Originally Posted by SkyTeam777 (Post 11475568)
Thanks everyone for filling me in on what happened. Hopefully when some time passes everyone involved will realize how a DL DO is not a one-sided passenger benefit, but a two-way street of benefit that can provide the airline with meaningful feedback and customers with an inside look at how operations run. When we all walk in each others' shoes, we can really understand how things work.

In an ideal world, I agree with you. But is this really the case? I mean, read the forum. There are probably 80 percent of the people that this is all true and they look at things objectively but 20% (oh probably not that much even) that are not rational and are out to get Delta at all costs....could this turn ugly at some event like this?

GUWonder Mar 26, 2009 10:18 am

Quote:

Originally Posted by indufan (Post 11478226)
In an ideal world, I agree with you. But is this really the case? I mean, read the forum. There are probably 80 percent of the people that this is all true and they look at things objectively but 20% (oh probably not that much even) that are not rational and are out to get Delta at all costs....could this turn ugly at some event like this?

What do you think probably could happen "at some event like this" that constitutes "ugly"?

jbatl Mar 26, 2009 11:47 am

Quote:

Originally Posted by SkyTeam777 (Post 11475568)
Hopefully when some time passes everyone involved will realize how a DL DO is not a one-sided passenger benefit, but a two-way street of benefit that can provide the airline with meaningful feedback and customers with an inside look at how operations run.

To me, this point is spot on. ^ DL has to see some benefit in this for them, whether it's a handful of FTers flying a simulator, or a hundred of us in a 737 buzzing the tower at ATL. As I pointed out upthread, the way this whole thing went down seems to indicate DL doesn't see much value in it.

UNHBuzzard Mar 26, 2009 12:04 pm

Thanks for all of your effort & time DWD, much appreciated! ^

ADLFO Mar 26, 2009 12:21 pm

Quote:

Originally Posted by indufan (Post 11478226)
In an ideal world, I agree with you. But is this really the case? I mean, read the forum. There are probably 80 percent of the people that this is all true and they look at things objectively but 20% (oh probably not that much even) that are not rational and are out to get Delta at all costs....could this turn ugly at some event like this?

First, just because someone complains, does not equate to them being out to get DL. In fact, the case could be made (and I'm am trying to do just that) that they complain because they like DL and would like to see some MUTUALLY beneficial changes for both DL and its passengers. Are most of our views skewed because we are the pax? Certainly yes. Then should our collective views still be considered by DL using the filter that we are selfishly biased? Certainly yes as well.

As to turning ugly, there is always that possibility, just as there is always that possibility in normal life or even when travelling on an a/c. You have to trust the security in place as well as the fact that trained professionals and lay people alike will handle any situation that may arise. I think that the possibility of disruption at a DO is minute at best. If DL didn't want the possibility of uncomfortable questions, then don't have a q & a, but besides that, I can't imagine anyone here taking the time to go to a DO just for the purpose of disruption. I'm sure even if any "disruption" did occur, then they would be quickly escorted off the premises.

Again, I know no one here was trying to copy the CO style DOs, but those corporate type DOs are relevant because they show that even though there are often "complainers" who attend, to my knowledge there have been no major disruptions. In the preliminary questions by DWD earlier, there was mention of signing an NDS as well as a disclosure of who you are, so at least some amount of vetting was planned for any possible event/DO.

Quote:

Originally Posted by jbatl (Post 11479292)
To me, this point is spot on. ^ DL has to see some benefit in this for them, whether it's a handful of FTers flying a simulator, or a hundred of us in a 737 buzzing the tower at ATL. As I pointed out upthread, the way this whole thing went down seems to indicate DL doesn't see much value in it.

I agree that there needs to be benefits to both. If DL doesn't see a benefit to them in hosting all or part of an event, then they should not do so. I would try to persuade them that such a decision would be incorrect, but they have the final say. The thing that is the most frustrating to me is that a good amount of trust had been built that was decimated in one day by the actions of only one (or a very few, who except for the OP may not have even been registered FTers) and the fact that the transgressors lost nothing by the cancellation of any possible DL sponsored DO.

Most of us here have had at least one very bad day involving multiple failures on the part of DL while travelling. Similarly, most of us did not mail in our Skymiles cards and quit DL over that one bad day. Just sayin'

jackplum Mar 26, 2009 2:30 pm

Quote:

Originally Posted by indufan (Post 11478226)
In an ideal world, I agree with you. But is this really the case? I mean, read the forum. There are probably 80 percent of the people that this is all true and they look at things objectively but 20% (oh probably not that much even) that are not rational and are out to get Delta at all costs....could this turn ugly at some event like this?

This is only an airline pax meeting.

We are not talking about food riots, human rights issues, etc. I can envision no reason whatsoever for anything to turn 'ugly.' I really doubt that someone that disgruntled over lack of upgrades or award seats would take it upon themselves to fly/drive/walk to the meeting and then cause an incident.

If so, then they should get a life.


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