*rant* useless texting system
Jan 5, 2023 | 9:49 am
#16
Join Date: Jul 2022
Posts: 840
Jan 5, 2023 | 11:37 am
#17
Join Date: May 2019
Programs: DL, Marriott
Posts: 43
I wish that the UX department dealing with Delta app reads all of these user experiences. Mine are similar. Frustrating... and nobody cares. (That is the unfortunate fate of my field.) It is wonderful to read all of these and see that customers actually know the system better than developers.
I know they do, but customer outcomes certainly often make it seem otherwise.
Jan 5, 2023 | 2:38 pm
#18
Join Date: Jun 2012
Location: Scotland, Spain
Programs: Skywards Gold, Amex Plat, SkyTeam Silver
Posts: 1,408
When I hit Message us the screen says
"Please enter your US mobile phone number".
Jan 5, 2023 | 5:22 pm
#19
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,366
Yeah I’ve given up on the iMessage feature. I get that most of their kettle inquiries are probably able to be handled by an outsourced service, but for their FFers I’d expect a far more usable product. When I spend more time trying to authenticate and re-explain myself than I do actually getting help, it’s a failure imo.
Wait a sec OP, this story is totally unbelievable…. According to FT there are never delays in MSP due to snow. EVER. /sarcasm.
I saw that MSP was on a GDP yesterday with average delays of 167 minutes, for *light* snow and visibility over 1mi…. Must have been a mistake!
Wait a sec OP, this story is totally unbelievable…. According to FT there are never delays in MSP due to snow. EVER. /sarcasm.
I saw that MSP was on a GDP yesterday with average delays of 167 minutes, for *light* snow and visibility over 1mi…. Must have been a mistake!
Jan 5, 2023 | 6:55 pm
#20
Original Poster
Join Date: Jul 2008
Location: MSP
Programs: Delta PM, Hertz Platinum, Sixt Diamond, LHW Aurelian, Hilton Diamond, IHG Diamond
Posts: 3,668
Yeah Ive given up on the iMessage feature. I get that most of their kettle inquiries are probably able to be handled by an outsourced service, but for their FFers Id expect a far more usable product. When I spend more time trying to authenticate and re-explain myself than I do actually getting help, its a failure imo.
Wait a sec OP, this story is totally unbelievable. According to FT there are never delays in MSP due to snow. EVER. /sarcasm.
I saw that MSP was on a GDP yesterday with average delays of 167 minutes, for *light* snow and visibility over 1mi. Must have been a mistake!
Wait a sec OP, this story is totally unbelievable. According to FT there are never delays in MSP due to snow. EVER. /sarcasm.
I saw that MSP was on a GDP yesterday with average delays of 167 minutes, for *light* snow and visibility over 1mi. Must have been a mistake!
As for the iMessage thing, i like the idea of being able to quickly text, scan my face, and have someone just DO what i ask. As I'm dragging my bags back to my car, asking me to find my ticket number while texting is like....so much work when you already literally know who i am.
Jan 5, 2023 | 7:41 pm
#21
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,199
The font line messaging agents can't do anything of use that you can do on the website. If you have any actual request such as changing a flight, rebooking due to cancel/delay, applying upgrade cert etc, they have to send your info to an actual ticketing agent or somewhere else similar.
Jan 5, 2023 | 7:49 pm
#22
Join Date: Feb 2005
Location: Haining (1 hr from Shanghai) China
Programs: DL DM, AA Lifetime Plat, IHG SE
Posts: 1,488
totally agree that the beginning of each text really could use some work. But living in Asia, I have done a lot of GUC's and RUC's and ticket changes through text, saving me a long time on hold, etc. I've found it's best to ask to get to the right person outright. IOW, the first real person that comes online, I just say "I want to use a Global Upgrade Certificate, could you please send me to the specialist?".
Jan 5, 2023 | 7:58 pm
#23
Join Date: Jul 2022
Posts: 840
The font line messaging agents can't do anything of use that you can do on the website. If you have any actual request such as changing a flight, rebooking due to cancel/delay, applying upgrade cert etc, they have to send your info to an actual ticketing agent or somewhere else similar.
Jan 5, 2023 | 9:23 pm
#24
Join Date: Feb 2005
Location: Haining (1 hr from Shanghai) China
Programs: DL DM, AA Lifetime Plat, IHG SE
Posts: 1,488
agree. Now that I think about it, the hardest are GUC for international which are much more complicated, RUC's tend to be handled by the first real person.