Originally Posted by
prgboy
I wish that the UX department dealing with Delta app reads all of these user experiences. Mine are similar. Frustrating... and nobody cares. (That is the unfortunate fate of my field.) It is wonderful to read all of these and see that customers actually know the system better than developers.
...this assumes DL even has a CX / UX team
I know they do, but customer outcomes certainly often make it seem otherwise.