FlyerTalk Forums - View Single Post - *rant* useless texting system
Thread: *rant* useless texting system
View Single Post
Old Jan 5, 2023 | 9:23 pm
  #24  
mcjava
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Feb 2005
Location: Haining (1 hr from Shanghai) China
Programs: DL DM, AA Lifetime Plat, IHG SE
Posts: 1,488
Originally Posted by DLHubber
I’ve had front line chat agents apply an RUC and then transfer me to ticketing to get it reissued immediately. I’ve also gotten some that are completely useless. “Front line agents can’t do anything” is not true, just like calling it really depends on the agent.
agree. Now that I think about it, the hardest are GUC for international which are much more complicated, RUC's tend to be handled by the first real person.
mcjava is offline  
Reply