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Thread: *rant* useless texting system
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Old Jan 5, 2023 | 7:49 pm
  #22  
mcjava
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Join Date: Feb 2005
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totally agree that the beginning of each text really could use some work. But living in Asia, I have done a lot of GUC's and RUC's and ticket changes through text, saving me a long time on hold, etc. I've found it's best to ask to get to the right person outright. IOW, the first real person that comes online, I just say "I want to use a Global Upgrade Certificate, could you please send me to the specialist?".
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