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Thread: *rant* useless texting system
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Old Jan 5, 2023 | 7:58 pm
  #23  
DLHubber
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Join Date: Jul 2022
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Originally Posted by rylan
The font line messaging agents can't do anything of use that you can do on the website. If you have any actual request such as changing a flight, rebooking due to cancel/delay, applying upgrade cert etc, they have to send your info to an actual ticketing agent or somewhere else similar.
I’ve had front line chat agents apply an RUC and then transfer me to ticketing to get it reissued immediately. I’ve also gotten some that are completely useless. “Front line agents can’t do anything” is not true, just like calling it really depends on the agent.
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