Scolded by FA for using the call button.
Sep 26, 2022 | 9:40 am
#61
Join Date: Dec 2011
Programs: DL MM GM, AA Plat Pro, UA Silver, EI Silver
Posts: 2,157
Also the safety video even tells us that should we want something to make our flight more comfortable, we should not to hesitate to ask!
Sep 26, 2022 | 9:43 am
#62
Join Date: May 2008
Location: Minneapolis
Programs: AA EXP, Hyatt Diamond, SPG Gold, GlobalEntry, Admirals Club, United Club
Posts: 2,095
Although, I disagree that the reported behavior should result in termination. Most of the time people just need training, and not just a week-long session one time while they're a trainee, they need training routinely (everyone does for any role or skill).
Sep 26, 2022 | 10:38 am
#63
Join Date: Jul 2009
Programs: none
Posts: 1,680
I'll be the first to admit that I wasn't there and didn't see exactly what happened. I bet none of the other responders who voiced their opinions were there either.
What if it DIDN'T happen the way everyone thinks?
What if it DIDN'T happen the way everyone thinks?
Sep 26, 2022 | 11:04 am
#64
Join Date: Sep 2008
Posts: 7,934
Then basically social media would cease to exist, courts would never use first-person witnesses (which are just as reliable as Internet posts), and our world would go back to a village of a few hundred people who fish for subsistence.
Sep 26, 2022 | 11:15 am
#65
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,554
in fact, even in the current script read by Delta FAs they say, we are here to provide you exceptional service
So being chided for ringing a call button for a drink request is far from exceptional.
Am I right ?!
Sep 26, 2022 | 1:19 pm
#66
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,980
Of course not based on an internet message board. That's why the OP was told to contact Delta directly about the horrid experience. The crew aren't allowed to just make up rules.
Sep 26, 2022 | 1:32 pm
#67
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,592
Getting your phone out to record these interactions just inflames the situation further (and in this case would be too late). While travelling in the US, I'd recommend wearing an Axon-style Body cam. I predict it would not only lead to good service but also prove invaluable in those he said/she said situations.
Sep 26, 2022 | 3:10 pm
#70
Join Date: Feb 2019
Programs: Kroger Plus, Starbucks Green Card, My Walgreens
Posts: 5,541
please elaborate and explain how this one interaction that you only have a partial account of is enough to make this determination (i.e. you need to show this interaction indicates this person is more of a "danger" than a randomly selected FA).
Literally anyone on the plane could be "a potential danger." Gulag for everyone!
Sep 26, 2022 | 3:58 pm
#71
Join Date: Jul 2022
Posts: 839
Delta Comfort+ and First Class customers will receive complimentary beer, wine and liquor service.
Sep 26, 2022 | 5:56 pm
#72
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Silver, Hertz Five Star
Posts: 7,493
BTW, those who suggest that the OP should have walked to the galley to get a drink should note that most airlines (including DL and KLM) have a rule (IIRC it's a FAA directive) that (alcoholic, but it also makes sense for hot beverages) can only be served to passengers sitting in their assigned seats.
In my experience, FAs hate it a lot more when you come and "interrupt" them in the galley.
Personally I generally wait for an FA to be walking by. Sometimes I go to the bathroom and ask afterwards, and whenever I do that they seem very annoyed. I've seen many interviews with FAs where they tell passengers to use the call button instead of coming to the galley.
Personally I generally wait for an FA to be walking by. Sometimes I go to the bathroom and ask afterwards, and whenever I do that they seem very annoyed. I've seen many interviews with FAs where they tell passengers to use the call button instead of coming to the galley.
Sep 27, 2022 | 1:14 am
#73
Join Date: Jan 2022
Programs: DL, UA, AA
Posts: 2,066
Many of the flights I'm on offer a PDB in First, take drink orders before takeoff, and offer a beverage service, even when these things are not offered in C+ on those flights.
Sep 27, 2022 | 1:29 am
#74
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 5,116
Bottom line, Delta sells C+ as an upgraded cabin relative to economy and promotes complimentary alcohol on those flights. It is reasonable to expect to be able to get more than one drink on the flight. Remember that many C+ customers are also eligible for F upgrades and will be used to being able to get more than one drink. Regardless of the specific mechanism, FAs should expect to be receiving refill requests and serving refills to C+ customers. Remember many C+ flights are four, five, six hours long.
Sep 27, 2022 | 1:30 am
#75
Join Date: Jul 2022
Posts: 839
Perhaps, but there is a definite difference between the beverage services in FC and C+, sometimes including different, more experienced staff.
Many of the flights I'm on offer a PDB in First, take drink orders before takeoff, and offer a beverage service, even when these things are not offered in C+ on those flights.
Many of the flights I'm on offer a PDB in First, take drink orders before takeoff, and offer a beverage service, even when these things are not offered in C+ on those flights.