Scolded by FA for using the call button.
Sep 25, 2022 | 6:35 pm
#31
Join Date: Sep 2021
Location: IND PHL SLC
Programs: Delta Diamond, HHonors Diamond, Hyatt Explorist, Marriott Silver, Hertz PC, Avis PC, CLEAR
Posts: 107
Also, if you receive great service, please send in a compliment note as well. We need to highlight the good crews vs the lazy crews.
Excellent service yesterday in C+ where the FA gave everyone who asked 2 bottles of booze and a full can of mixer without needing to be asked. I had my 2 jack & cokes and no unpleasant yelling!
Excellent service yesterday in C+ where the FA gave everyone who asked 2 bottles of booze and a full can of mixer without needing to be asked. I had my 2 jack & cokes and no unpleasant yelling!
Sep 25, 2022 | 6:57 pm
#32
Join Date: Jun 2002
Posts: 708
Wow. I never noticed the button has a person holding a drink. Next time I ask for another drink, and I get grief from the FA, I will point this out. I'm going to refer to it as the drink button from now on.
Sep 25, 2022 | 8:01 pm
#33
Join Date: Apr 2005
Location: Flower Mound, TX
Programs: Delta Gold, United Silver, Marriott Titanium
Posts: 1,060
A simple "Sure, would you mind if we finished the main cabin service first?" with a smile would have been fine. Why would the FA think the OP would keep pressing the call button? I would have been upset too.
Sep 25, 2022 | 9:23 pm
#34
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,755
Should have pressed it again and asked for the purser/lead/FSM (or whatever they are called on Delta)
Sep 25, 2022 | 9:29 pm
#35
Join Date: Feb 2009
Location: LAX
Programs: AA EXP.
Posts: 1,364
I think we need a cocktail buttons in premium lol this will end this debate. lol
Sep 25, 2022 | 9:31 pm
#36
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 2,081
Last week I flew ATL to BOS with a 7:30PM take off. After takeoff the crew came around with drinks and I ordered my usual, Jack and coke. I was sitting in the first row of Comfort+ so I was served first. About 30 minutes later I rang the call bell to get another drink. An FA showed up about 5 minutes later and said "No. We are still service the back of the plane. I'll bring you one after we finish in back." then added loudly, "AND DON'T TOUCH THAT BUTTON AGAIN" I never saw her again and never got my second drink. Was I in the wrong? has anything like this ever happened to you guys? I fly weekly on Delta and have never been treated with anything other than respect until now.
Sep 25, 2022 | 9:51 pm
#37
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Silver, Hertz Five Star
Posts: 7,494
You do not, in fact, pay for better service with Comfort+. It's still coach with regular coach service. More legroom and free drinks and a slightly less meager snack but it's still coach. It is not a cabin with a dedicated staff. DL's comparison of the different fares specifically mentions "attentive service" as a benefit of F, but not C+. Therefore you don't get to interrupt the ongoing service further back to get a drink refill. When they come around again you can ask then, or you can get up and walk to the galley and ask. If you need more attentive service, pay for first class.
FA could certainly have delivered this message more diplomatically. I attribute that at least in part to a lack of training.
FA could certainly have delivered this message more diplomatically. I attribute that at least in part to a lack of training.
Sep 25, 2022 | 10:28 pm
#38
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,980
You do not, in fact, pay for better service with Comfort+. It's still coach with regular coach service. More legroom and free drinks and a slightly less meager snack but it's still coach. It is not a cabin with a dedicated staff. DL's comparison of the different fares specifically mentions "attentive service" as a benefit of F, but not C+. Therefore you don't get to interrupt the ongoing service further back to get a drink refill. When they come around again you can ask then, or you can get up and walk to the galley and ask. If you need more attentive service, pay for first class.
FA could certainly have delivered this message more diplomatically. I attribute that at least in part to a lack of training.
FA could certainly have delivered this message more diplomatically. I attribute that at least in part to a lack of training.
Sep 25, 2022 | 11:53 pm
#39
Join Date: Jan 2007
Posts: 5,679
My F/J flights this year I usually have to decline drinks after the 3rd or 4th. Specially after the meal service they really want to empty those wine bottles it seems. Generally very good service.
Culturally, it's going to be an issue on TPAC if they chastise people for using the call button. It's the norm for meal/drink interactions in many of the destination countries and the norm for many of the TPAC based carriers.
Culturally, it's going to be an issue on TPAC if they chastise people for using the call button. It's the norm for meal/drink interactions in many of the destination countries and the norm for many of the TPAC based carriers.
Sep 26, 2022 | 12:12 am
#40
FlyerTalk Evangelist
Join Date: Mar 2012
Location: Klagetoh
Posts: 24,171
How late are we arriving?
Will the gate be occupied when we get there?
Will there be a line at the SkyClub?
Will I miss my connection?
Sep 26, 2022 | 12:17 am
#41
Join Date: Dec 2005
Location: CVG
Programs: DL 3MM, AA 0.0 (US .975), Marriott Lifetime Plat, Nurburgring in 8:29
Posts: 2,304
And is it just me, or are the glasses smaller on the planes now? I feel like they're going down extremely quickly since glassware came back.
Sep 26, 2022 | 12:40 am
#42
Join Date: Sep 2008
Posts: 7,934
You do not, in fact, pay for better service with Comfort+. It's still coach with regular coach service. More legroom and free drinks and a slightly less meager snack but it's still coach. It is not a cabin with a dedicated staff. DL's comparison of the different fares specifically mentions "attentive service" as a benefit of F, but not C+. Therefore you don't get to interrupt the ongoing service further back to get a drink refill. When they come around again you can ask then, or you can get up and walk to the galley and ask. If you need more attentive service, pay for first class.
How would you know you are "interrupting" ongoing service? Is that a perk of Comfort+? Or only first-class?
So in first-class you can interrupt the FA serving someone else, but in comfort+ you cannot, and in economy you don't even get to say a word?
FA could certainly have delivered this message more diplomatically. I attribute that at least in part to a lack of training.
Sep 26, 2022 | 1:08 am
#43
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2.3 MM Unobtainum | UA 1.2MM Gold | AS 0.5MM |MR Bonvoy Titanium
Posts: 2,815
View From The Wing / Boarding Area has published a blog post on this incident. OP should definitely fire off an email now that this service failure has a bright light shined on it.
https://viewfromthewing.com/delta-pa...m=BoardingArea
https://viewfromthewing.com/delta-pa...m=BoardingArea
Sep 26, 2022 | 1:27 am
#44
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 5,116
Usually, when I want a second drink in C+, I have been able to flag down an FA that is walking by, and a second (or third) has been provided. Using the button could be seen as aggressive but the response was unacceptable. File a complaint.
Perhaps the biggest consistent miss of Delta service, IMO, is inconsistent delivery of C+ service. It is marketed as a separate class at purchase, upgraded into, and should be treated as such.
Perhaps the biggest consistent miss of Delta service, IMO, is inconsistent delivery of C+ service. It is marketed as a separate class at purchase, upgraded into, and should be treated as such.
Sep 26, 2022 | 3:24 am
#45
Join Date: Jan 2022
Programs: DL, UA, AA
Posts: 2,066
Normally, you can look around. You'll notice if flight attendants are walking around, or if they're in the aisle with a giant rolling drink cart. If it's a giant plane, give them a little time.
I guess sometimes it's hard to know if 5 minutes or 15 minutes have passed.
Sure, the FA appears to have been a bit aggressive in her words. I'm guessing it sounded different in her head.
No, you shouldn't write to the DOT over it. Maybe there are multiple lessons here. You get a bigger seat in C+, but it's not a premium service cabin.
.
I guess sometimes it's hard to know if 5 minutes or 15 minutes have passed.
Sure, the FA appears to have been a bit aggressive in her words. I'm guessing it sounded different in her head.
No, you shouldn't write to the DOT over it. Maybe there are multiple lessons here. You get a bigger seat in C+, but it's not a premium service cabin.
.