Sky Club Access questions (June 2022 onward)
May 4, 2022, 12:54 pm
#121
Join Date: Oct 2005
Location: Seattle
Posts: 339
Interested to see how this impacts those of us who paid for lifetime SC memberships.....
Email requesting clarification for Lifetime Members was sent to: [email protected]
Email requesting clarification for Lifetime Members was sent to: [email protected]
May 4, 2022, 1:12 pm
#122
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Also I will give DL some credit in that they pay attention and actually know how many people are trying to use the club upon arrival. Or arriving 3+ hours before their flight.
May 4, 2022, 1:30 pm
#123
Join Date: Aug 2010
Location: On the run
Programs: DL 2MM/DM, Hilton LT Diamond, Hyatt Globalist, Marriot Titanium
Posts: 573
Just need an other COVID wave with the BA.4 or BA.5 variant to wipe out the overcrowding, as the SC were so nice pre April 2021.
Upcoming recession should do the job of wiping out the masses.
Upcoming recession should do the job of wiping out the masses.
May 4, 2022, 1:45 pm
#124
Join Date: Feb 2005
Location: Astoria, NY: LGA, JFK
Programs: Delta PM; Sheraton's Vistana BOD; SPG Gold
Posts: 2,035
We are frequent cruisers and often return from MIA and FLL. Flights to LGA have been reduced. We recently were forced to take a 4:30PM from Miami because there were NO alternatives in the early afternoon. Yes, we spent over three hours in the Sky Club. Why should we be punished because DL has reduced their flight availability?
May 4, 2022, 1:57 pm
#125
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
We are frequent cruisers and often return from MIA and FLL. Flights to LGA have been reduced. We recently were forced to take a 4:30PM from Miami because there were NO alternatives in the early afternoon. Yes, we spent over three hours in the Sky Club. Why should we be punished because DL has reduced their flight availability?
May 4, 2022, 2:03 pm
#126
Join Date: Jan 2022
Programs: DL, UA, AA
Posts: 1,996
We are frequent cruisers and often return from MIA and FLL. Flights to LGA have been reduced. We recently were forced to take a 4:30PM from Miami because there were NO alternatives in the early afternoon. Yes, we spent over three hours in the Sky Club. Why should we be punished because DL has reduced their flight availability?
Not sure what flight availability has to do with going to the airport more than three hours in advance of boarding, other than aligning with your schedule. But the skyclubs have been crowded, and not as fun as a result.
I'm hoping these changes have some impact on the crowding issue.
Last edited by Goodoldflyer; May 4, 2022 at 2:09 pm
May 4, 2022, 2:10 pm
#127
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,422
Not sure what flight availability has to do with going to the airport more than three hours in advance of boarding, other than aligning with your schedule. But the skyclubs have been crowded, and not as fun as a result.
I'm hoping these changes have some impact on the crowding issue.
I'm hoping these changes have some impact on the crowding issue.
May 4, 2022, 2:11 pm
#128
Join Date: Feb 2005
Location: Astoria, NY: LGA, JFK
Programs: Delta PM; Sheraton's Vistana BOD; SPG Gold
Posts: 2,035
[QUOTE=Goodoldflyer;34221233]Not sure what flight availability has to do with going to the airport more than three hours in advance of boarding.[/QUOTE
You have to leave the cruise ship by a certain time. You can't hang out at the port. Only reasonable place to go is the airport.
By the way, the Sky Club was not over crowded, everyone had a seat, they didn't run out of food or drinks.
You have to leave the cruise ship by a certain time. You can't hang out at the port. Only reasonable place to go is the airport.
By the way, the Sky Club was not over crowded, everyone had a seat, they didn't run out of food or drinks.
May 4, 2022, 2:30 pm
#129
Join Date: Mar 2021
Programs: Marriott Ambassador - Delta Diamond - United Silver - Frontier 100k - Sixt Plat
Posts: 581
It's because people think if it's in a policy or contract that law doesn't matter. You can sign a contract with me making me your slave for the rest of my life but it wouldn't hold up in court. You can't make a policy saying "Here's how you have access and PS it can change at any time" then change a major focal point of access and expect the policy or contract to hold. Imagine this applying to vehicle warranties, job contracts or anything else. It's legalese that sheds off people who aren't bothered to fight.
May 4, 2022, 2:44 pm
#130
Join Date: Feb 2009
Location: The World.
Programs: UA MP/UC - "RIP Tulip Plat"
Posts: 1,225
As someone who gets access with AMEX I would rather they had gotten rid of AMEX access. Or at least give these restrictions to AMEX. and have arrival access for club members/ DMs
May 4, 2022, 3:32 pm
#133
Join Date: Nov 2010
Location: California
Posts: 241
I think that the legal department's job back when lifetime memberships were conceived was less oriented towards reserving the right to screw over customers than it is today.
May 4, 2022, 3:33 pm
#134
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,103
Pretty certain Amex announced record numbers of Platinum card sign ups in Q1, I think this is the net result of that.
This is draconian for actual members and perhaps reserve cardholders and completely changes the goalposts on what they would have signed up for - super poor form from Delta.
Also: who could have foreseen travel would return?
This isn't a DL exclusive issue as all the carriers are having problems to some degree, but they had ~2 years to invest in the network and there's what; LAX to show for it all?
This is draconian for actual members and perhaps reserve cardholders and completely changes the goalposts on what they would have signed up for - super poor form from Delta.
Also: who could have foreseen travel would return?
This isn't a DL exclusive issue as all the carriers are having problems to some degree, but they had ~2 years to invest in the network and there's what; LAX to show for it all?
May 4, 2022, 3:54 pm
#135
Join Date: May 2011
Programs: Delta PM, Hyatt Plat-ist, Bonvoyyyyyyed, Hilton $15 Daily F&B Receiver, Food Lion MVP
Posts: 1,203
In my recent experiences, its infrequent leisure travelers getting to the airport early with their extended families in tow to party in the club that are overcrowding the clubs.
Sure, Im in the grab a coffee and use the loo on arrival camp (not in that order), but I take up minimal space and am there for all of 7-10 minutes. Not to mention, Delta gets paid the same contracted entry rate by AMEX whether someone is there for 5 minutes to use a restroom or 3 hours to drink half the bar (which makes me question whether AMEX may have had a role in pushing this change). Its really not the arrivals folks that are overcrowding the clubs, especially if the others, like myself, skip it when theres a line for entry.
This is a huge devaluation for me, and Im among those who will be reaching out to AMEX for a partial refund of the AF and complaining to Delta as well.
As an aside, how illiterate are DLs website copywriters? It boggles the mind to say that DL is committed to providing a singular experience to then immediately add that a non-singular experience is in development. Absolutely bottom-tier logic, but thats what I expect from the Dirty D these days.
Sure, Im in the grab a coffee and use the loo on arrival camp (not in that order), but I take up minimal space and am there for all of 7-10 minutes. Not to mention, Delta gets paid the same contracted entry rate by AMEX whether someone is there for 5 minutes to use a restroom or 3 hours to drink half the bar (which makes me question whether AMEX may have had a role in pushing this change). Its really not the arrivals folks that are overcrowding the clubs, especially if the others, like myself, skip it when theres a line for entry.
This is a huge devaluation for me, and Im among those who will be reaching out to AMEX for a partial refund of the AF and complaining to Delta as well.
As an aside, how illiterate are DLs website copywriters? It boggles the mind to say that DL is committed to providing a singular experience to then immediately add that a non-singular experience is in development. Absolutely bottom-tier logic, but thats what I expect from the Dirty D these days.