FA /crew /pax wrong or right ?
Aug 19, 2019, 12:09 pm
#46
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Mister Orville Redenbacher is making some big buckaroos off this thread.
Aug 19, 2019, 12:12 pm
#47
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Could the situation have been handled better? Of course. Did the family not make prior arrangements with DELTA? Most likely. Are we only getting half the story? Most definitely.
What is absurd is quoting my post piecemeal and thus out of context. I stand by my statements - in their entirety.
Aug 19, 2019, 12:23 pm
#48
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BE seats causing too many problems. I assume they were BE seats.
BE Seast should come with a checklist such as emergency exit.
Can you sit alone? Are you an adult? If no to either one no BE for you.
BE Seast should come with a checklist such as emergency exit.
Can you sit alone? Are you an adult? If no to either one no BE for you.
Aug 19, 2019, 1:05 pm
#49
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There's no evidence that this isn't what happened. The post implies they didn't find out their seats had been separated until they got to the gate.
Yes, it's possible they bought BE and didn't make arrangements in advance, but as FlyerCO pointed out, it doesn't matter, they are still entitled to get seating together and the airline is required to do whatever they need to in order to make it happen. Harping on this point is 100% victim blaming. It lets the actual responsible party off the hook.
Yes, it's possible they bought BE and didn't make arrangements in advance, but as FlyerCO pointed out, it doesn't matter, they are still entitled to get seating together and the airline is required to do whatever they need to in order to make it happen. Harping on this point is 100% victim blaming. It lets the actual responsible party off the hook.
Aug 19, 2019, 1:20 pm
#50
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I agree, pax perceive it as Delta crew and Delta shouldn't treat it any differently. But we as frequent flyers know the regional crews aren't quite as good as the mainline crews, which is the only point I was trying to make previously.
Aug 19, 2019, 1:25 pm
#51
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Aug 19, 2019, 1:26 pm
#52
Join Date: Feb 2019
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ah yes, this makes perfect sense. So if, e.g. someone needing to take medication asks an FA for a cup of water and the FA flips out, that's evidence that the passenger's needs are too much and they should just find some other way to get where they're going?
Aug 19, 2019, 1:27 pm
#53
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BE is already a fare hike on "main cabin" - it is keeping the price the same as previous "main cabin" fares were, but reducing the inclusions with the fare.
It would be ridiculous to have a "checklist" for someone to purchase the lowest available fare.
Aug 19, 2019, 1:30 pm
#54
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At what point does the Basic Economy experiment become no longer worth it for Delta? It seems to be the most blatant exception to the "we're a better airline" brand they are going for.
Aug 19, 2019, 1:43 pm
#55
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And again. You're quoting me piecemeal.
Aug 19, 2019, 1:52 pm
#56
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He might not be fully quoting you, but the rest of the post has zero bearing. Also you're the one 100% positive they didn't tell an agent despite nothing proving that. You flat out stated that their issue must not have been a non-issue simply cause the FA made it one. Will pointed out the flaw in that logic and so far you've not rebutted that. All youve done is say he didn't post your whole message.
Aug 19, 2019, 2:08 pm
#57
Join Date: Jun 2006
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All redcoats, OSM's (supervisors} and even some agents are qualified CRO's. They can access the situation and suggest a solution agreeable to all.
The captain has the final say, usually. The complaint can be handled in real time and you can get the problem escalated to Atlanta for their input.
Aug 19, 2019, 2:11 pm
#58
Join Date: Jun 2006
Posts: 2,427
Whether the story is true or not I dont support taking pictures of people and posting them online BEFORE the allegations have been proven true. From now on this FA and pilot will be associated with this story even if it comes out to be 100% false.
With that said while this is SkyWest that is the danger that the Delta's, AA's, and United's of the world face outsouring regional service. The third party airlines represent your brand for good and for bad.
With that said while this is SkyWest that is the danger that the Delta's, AA's, and United's of the world face outsouring regional service. The third party airlines represent your brand for good and for bad.
Aug 19, 2019, 2:12 pm
#59
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That's a cop out. They represent Delta and are one and the same.
On to the original post I am sure there is a ton of detail and information missing from the FB post. Impossible to lean one way or the other on who was in the wrong.
On to the original post I am sure there is a ton of detail and information missing from the FB post. Impossible to lean one way or the other on who was in the wrong.
Last edited by apodo77; Aug 19, 2019 at 2:20 pm
Aug 19, 2019, 2:13 pm
#60
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Well...actually I'm surprised that the GA didn't call for a CRO (Complaint Resolution Official} who is trained in handling disability "problems".
All redcoats, OSM's (supervisors} and even some agents are qualified CRO's. They can access the situation and suggest a solution agreeable to all.
The captain has the final say, usually. The complaint can be handled in real time and you can get the problem escalated to Atlanta for their input.
All redcoats, OSM's (supervisors} and even some agents are qualified CRO's. They can access the situation and suggest a solution agreeable to all.
The captain has the final say, usually. The complaint can be handled in real time and you can get the problem escalated to Atlanta for their input.
Is all of this true for a RJ too? My impression is that DLConnection carriers at DTW, MSP, etc. supply their own GAs who are not DL employees, so they would not report to a DL supervisor. I'm not sure how many CROs SkyWest would have, nor would I expect them to escalate a situation to ATL.