Delta is modifying its beverage service in C+ & coach 251-350 mile flights
Oct 11, 2017, 2:02 pm
#31
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Years ago (don't know whether it would be the same now, WN did a full beverage-plus-peanuts service on DTW-MDW (229 miles). The WN FAs were up and coming down the aisle to get the carts practically from the moment the gear were up on climbout and finished stowing items around the time the gear came down for landing, so they were hustling.
Also, on an ATR flying AMS-CGN (143 miles!) the FA handed out sandwiches as well as drinks. I was astounded as I really wasn't expecting anything on that short a flight.
Also, on an ATR flying AMS-CGN (143 miles!) the FA handed out sandwiches as well as drinks. I was astounded as I really wasn't expecting anything on that short a flight.
Oct 11, 2017, 2:12 pm
#33
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From Delta Corp rep reg MAINLINE and DELTA CONNECTION:
“Delta is modifying its beverage service in Delta Comfort+ and Main Cabin on flights between 251-350 miles to ensure that our flight attendants have the opportunity to serve all of our customers when time is very limited inflight. Due to the short length of these flights, we found that many Main Cabin customers were not receiving snack or beverage service prior to flight attendants having to stow service items and prepare the aircraft for arrival. This feedback drove us to test options, including conducting extensive testing this summer, where we received positive feedback from both customers and flight attendants on this new service.
Additional information:
• The flights that will receive this service are between 251-350 miles. These are flights that in most cases have between 17-21 minutes of workable time to serve the entire cabin.
• Delta Comfort+ customers will now be offered a limited selection of alcoholic beverages, including Miller Lite, SweetWater 420, and Wente red and white wine, as well as a Dasani water bottle, Starbucks coffee and a choice of pretzels or Biscoff cookies; while Main Cabin customers will be offered a Dasani water bottle, Starbucks coffee and choice of pretzels or Biscoff cookies. First Class service will remain the same.
• To ensure customers are aware of this change in service inflight we have developed PAs onboard outlining the express service offerings.
• Delta’s flight attendants are also empowered to use situational flexibility and in all circumstances, if time allows, do their best to meet customer requests. Time permitting, customers will still be able to receive additional alcoholic options for free in Delta Comfort+ and for sale in the Main Cabin.
• At Delta, we are constantly actively listening to our customers and employees, gathering their feedback and testing new products on board to continuously improve the overall experience. Delta will continue to closely monitor customer satisfaction scores and flight attendant feedback for this new service change and make adjustments and improvements to service and product changes as a result of feedback.”
Source is my blog: http://renespoints.boardingarea.com/...-drink-update/
“Delta is modifying its beverage service in Delta Comfort+ and Main Cabin on flights between 251-350 miles to ensure that our flight attendants have the opportunity to serve all of our customers when time is very limited inflight. Due to the short length of these flights, we found that many Main Cabin customers were not receiving snack or beverage service prior to flight attendants having to stow service items and prepare the aircraft for arrival. This feedback drove us to test options, including conducting extensive testing this summer, where we received positive feedback from both customers and flight attendants on this new service.
Additional information:
• The flights that will receive this service are between 251-350 miles. These are flights that in most cases have between 17-21 minutes of workable time to serve the entire cabin.
• Delta Comfort+ customers will now be offered a limited selection of alcoholic beverages, including Miller Lite, SweetWater 420, and Wente red and white wine, as well as a Dasani water bottle, Starbucks coffee and a choice of pretzels or Biscoff cookies; while Main Cabin customers will be offered a Dasani water bottle, Starbucks coffee and choice of pretzels or Biscoff cookies. First Class service will remain the same.
• To ensure customers are aware of this change in service inflight we have developed PAs onboard outlining the express service offerings.
• Delta’s flight attendants are also empowered to use situational flexibility and in all circumstances, if time allows, do their best to meet customer requests. Time permitting, customers will still be able to receive additional alcoholic options for free in Delta Comfort+ and for sale in the Main Cabin.
• At Delta, we are constantly actively listening to our customers and employees, gathering their feedback and testing new products on board to continuously improve the overall experience. Delta will continue to closely monitor customer satisfaction scores and flight attendant feedback for this new service change and make adjustments and improvements to service and product changes as a result of feedback.”
Source is my blog: http://renespoints.boardingarea.com/...-drink-update/
Flew Alaska on a full 737 and they were able to get this type of drink service (OJ or water were the only options) by bringing out the drink carts. FYI the FA's on Alaska was able to serve EVERY passenger with time to spare.
Flew DL back that same day on a CRJ-700 and the FA's couldnt be bothered to get out of their seats the entire flight (even for FC)
Oct 11, 2017, 2:29 pm
#34
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On KLM flights they have mini-soda cans and beer. Delta could move to that and do what you said i.e. just open can and hand over. Much faster. Smart idea you (and KLM) have!
Oct 11, 2017, 4:27 pm
#35
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Oct 11, 2017, 4:37 pm
#36
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Happy to report on the LGA-DCA Shuttle (under 250 Miles) there was still a full beverage service offered in C+ and YC and promoted via the PAs. Even received a full can of Bloody Mary mix.
Oct 11, 2017, 5:14 pm
#37
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AF & KL both serve a decent meal in F on routes like CDG-LHR or AMS-MAN, and manage to serve every pax in Y a snack/sandwich and beverage. They accomplish this by positioning two or three carts at half or third-points in the aisle and SIMULTANEOUSLY serving multiple pax. DL starts at the front of the cabin and slowly work towards the back. It really isn't that complicated.
While this doesn't directly affect me (I normally drink water, whether in F or in Y), this is hardly indicative of a "world-class" operation.
Oct 11, 2017, 5:27 pm
#38
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Oct 11, 2017, 6:52 pm
#39
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Sometimes I think that Europeans eat faster: knife in one hand (right), fork generally stays in the other hand (left) so that it's more efficient.
Oct 11, 2017, 7:14 pm
#40
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I emailed Delta regarding these changes and was told that my concerns would be forwarded to the leadership team. I'm guessing that's a group of recycling bins located on Virginia Ave.
Oct 11, 2017, 7:16 pm
#41
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Oct 11, 2017, 7:31 pm
#42
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David
Oct 11, 2017, 7:33 pm
#43
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Agreed. I bet if they got paid based on the number of passengers they successfully served we would see a night and day difference in service.
Oct 11, 2017, 8:38 pm
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