My only special remarks war story is about a seemingly nice lady who was in a pickle. She was friendly and all that, but when I looked at the special remarks and the time stamp, it looked like just an hour before she had called Res, cussed out the specialist, and threatened to kill her and the customer hung up. I asked the customer if she tried calling Reservations to make the change. She said yes. I asked if the call was successful. She said the call was dropped before the gal on the phone was able to finish helping her. I quoted her the same thing the Res specialist quoted. She paid no problem.

This looks like the data shown in the Medallion progress widget. Since the widget stopped showing previous year data for me a while back, I'd guess that DL stopped showing this data but (unintentionally?) left in the code that generated the Boolean fields for the JSON data dump.

I don't see any data there that isn't relevant to the widget (or past versions of the widget).

Every now and then DL seems to do me a favor for free, which I find interesting because I haven't had status in years. I like to think there's a note about the $20 I chipped in for the HIBRES appreciation day years ago.

I'm guessing DL is similar to AA in this regard. I dated an AA Executive Platinum (100K/yr) desk agent a while back. They work under less time pressure than the agents who serve lower-level elites and the general public, so they have time to enter all sorts of information. In my case all the other EXP desk agents knew not to ask me if I wanted to rent a car at my destination - not earth-shaking, not embarrassing, neither positive or negative, but it was in there. So was a lot of other stuff, like one FTer who always bought refundable international tickets to continue on after his destination on one U.S. coast or another, used them to access the F lounge (AA had several of them then) and then turned them in. AA could have put a stop to that, but the message said to let him keep doing it because he was very profitable overall (always flew paid F domestic) and they didn't want him to defect.

I'm wondering, how did you ask her out, over the EXP line?

Exactly.

When you visit delta.com, your browser receives generic web code to render the widget. Your browser then makes a call to delta.com to get your specific details, and the widget updates itself to show you how far you are to PM or whatever. Presumably the mobile apps make the same call to get the same info.

Nothing exciting here, unlike that old thread cited earlier.

I'd be afraid of what gets entered in the customer record after breaking up

I would love to get my record notated to never again be asked about a rental car!

Perhaps this thread explains what happened to me (in a good way) when I flew the big D last Wednesday (5/31).

I got the fabled ride in a Porsche en route from T2 to T4 at JFK.

Then, on the ride home, I got a thank you note from my FA which referenced my 2MM status.

I'm going again on Tuesday. Looking forward to it.

I should have been clearer in my post - it's fascinating that delta would allow that to be shown in that format, but perhaps it's my lack of web understanding or coding capability...

I recently had a stay at a Hilton when the manager showed me information that shows up on their screen about guests. Once they drill down, there's a box that showed all of the "issues" I've had (only 6) over the years during stays for the past 30 years. She said they use that box when they start having complaints from guests to see if they're legit.
I always assumed all companies would keep track of such data.

the first one I ever saw was last month -- my wife and I were VIPRd at T-80 min, while we were in the taxi from the Arlington apartment to DCA, due to the 0600 JFK departure being delayed until 0715; we lost all our C+ seats (and likely UGs on the first leg), and wound up in Row 32 on DCA-ATL (luckily I was able to snag the aft exit row on the 757 for ATL-SEA) ... "Thank you for your continuing loyalty to Delta. It was a pleasure having you and your wife on my flight today." (no mention of PM or MM, but still a nice touch; the DM in the adjacent seat also received a note)

two interesting adds to this story:
(1) also the first time I've ever noticed a Flight Leader introduce herself as "Mrs. < lastname >" (but she signed the note with her first name)
(2) apparently the reissue screwed up the ticket, because the last segment is still (three weeks after the fact) coded as N, and the MQMs/MQDs haven't posted ... sent the BPs in a couple days ago to attempt to unscrew things

Which makes it all the more bizarre that there are so many time consuming things that elites have to call Delta about in order to get it done, rather than having an easy way to do it online.

For example, doing upgrades using RUC/GUC instruments. Doing a single roundtrip ties up a ton of agent time, both in researching availability and actually getting the ticket issued. It has never made sense to me.

This. Nothing backend about what Rene posted - this is literally just part of the web coding that determines what your browser displays WRT your current-year medallion data.

And also this. It's nearly impossible to believe a consumer company like DL doesn't have a sophisticated CRM system with employee notation areas in place. Heck, the independent auto shop I take my car to uses a basic CRM, judging from the post-visit surveys I get from them.

It would be quite safe to believe that various DL employees at the right levels can quite easily access a full record of any contact you've had with the airline where your name/SM# was known.

I noticed a few days ago that they knew to match my Twitter account to my Skymiles account.
And now I'm wondering if someone made a note on my file after last week.