Delta customer notes
Jun 12, 2017, 4:27 pm
#31
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Alternatively, once you clearly identify yourself via a twitter DM exchange (by providing a PNR, SM#, etc.), they will make that connection on their end, but it's easy enough to change/remove if you want.
Jun 12, 2017, 4:35 pm
#32
Join Date: Nov 2010
Location: BNA/SAN
Programs: DL PM 1.5 MM , Hilton Diamond, Marriott Lifetime Plat
Posts: 754
There is a place on your DL.com profile page to indicate your twitter handle which genuinely does make it easier to send DMs to DL's twitter account and have them take action.
Alternatively, once you clearly identify yourself via a twitter DM exchange (by providing a PNR, SM#, etc.), they will make that connection on their end, but it's easy enough to change/remove if you want.
Alternatively, once you clearly identify yourself via a twitter DM exchange (by providing a PNR, SM#, etc.), they will make that connection on their end, but it's easy enough to change/remove if you want.
Jun 13, 2017, 7:30 am
#33
Join Date: Jan 2013
Location: CLT-adjacent
Programs: AARP, DL Skymiles, Marriot Bonvoy, Moe's Rewards
Posts: 954
There is a place on your DL.com profile page to indicate your twitter handle which genuinely does make it easier to send DMs to DL's twitter account and have them take action.
Alternatively, once you clearly identify yourself via a twitter DM exchange (by providing a PNR, SM#, etc.), they will make that connection on their end, but it's easy enough to change/remove if you want.
Alternatively, once you clearly identify yourself via a twitter DM exchange (by providing a PNR, SM#, etc.), they will make that connection on their end, but it's easy enough to change/remove if you want.
It is a nice feature, especially if you use @Delta as much as I do. I just DM with what I want without having to pass acct name or number and they take care of me.
Although it's perhaps because most of the time I send my name and reservation number in my first DM
Jun 13, 2017, 7:36 pm
#34
Join Date: Dec 2004
Location: SEA
Programs: Million Miles achieved | 2017 Delta Platinum, United NADA, Global Entry, PreCheck, NEXUS
Posts: 1,295
Most DL employees have access only to your Medallion threshold and any PNR-specific comments that may have been entered.
Some DL employees, like Medallion customer service reps, have access to a wider array of information. For example, they can access to your correspondence history (every time you tweet, write or call DL it's logged), customer score, etc. This is why Medallions who rarely complain will receive higher levels of compensation than those who do so regularly. And FYI - I'm not guessing on this...
Some DL employees, like Medallion customer service reps, have access to a wider array of information. For example, they can access to your correspondence history (every time you tweet, write or call DL it's logged), customer score, etc. This is why Medallions who rarely complain will receive higher levels of compensation than those who do so regularly. And FYI - I'm not guessing on this...
Jun 13, 2017, 8:50 pm
#35
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
I'm not sure about Delta's scoring system, but the behind the desk Hilton info I recently saw also gives a score for guests if the front desk agent chooses to drill down. I also rate my customers into groups that I share with my sales people to help them make decisions. Pretty standard I would think.