Originally Posted by Efrem

I'm guessing DL is similar to AA in this regard. I dated an AA Executive Platinum (100K/yr) desk agent a while back. They work under less time pressure than the agents who serve lower-level elites and the general public, so they have time to enter all sorts of information. In my case all the other EXP desk agents knew not to ask me if I wanted to rent a car at my destination - not earth-shaking, not embarrassing, neither positive or negative, but it was in there. So was a lot of other stuff, like one FTer who always bought refundable international tickets to continue on after his destination on one U.S. coast or another, used them to access the F lounge (AA had several of them then) and then turned them in. AA could have put a stop to that, but the message said to let him keep doing it because he was very profitable overall (always flew paid F domestic) and they didn't want him to defect.