Originally Posted by bj27

This is true, though agent dependent. The other day when I called to use a RUC the agent was reviewing my record and laughed to herself. I asked her the reason for the chuckle and she said "Well, I was just reviewing your documentation and another agent put in here that you're very polite and friendly. You don't ever see that."

So, it does happen, but infrequently. Bottom line is always be kind to people you are asking for help from.