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Originally Posted by mnredfox
(Post 24005583)
PVG-SEA-SFO. Was UG'd to J and F via GUC. SEA-SFO was CX due to WX in SFO (lot of that lately, third trip in a row with cancelled flight). Rebooked into Y. Is it worth a complaint?
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Originally Posted by MSPeconomist
(Post 24005979)
Did you ask to be rebooked into FC? Was it available at the time you were rebooked? Was your GUC at least coded right to get high onto the upgrade list for the flight you did take?
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Originally Posted by mnredfox
(Post 24005583)
PVG-SEA-SFO. Was UG'd to J and F via GUC. SEA-SFO was CX due to WX in SFO (lot of that lately, third trip in a row with cancelled flight). Rebooked into Y. Is it worth a complaint?
It's worth a complaint, but don't expect much. |
Originally Posted by sethb
(Post 24006975)
You got F for the long flight, and Y for the tiny one. If you'd known that in advance, would you still have used the GUC?
It's worth a complaint, but don't expect much. |
Earlier this week, flew DTW-GRU. Flight was delayed for 3 hours due to a mechanical issue. Stuck on the plane during those intervening hours, too.
There was a strong possibility of missing my next flight on TAM booked on a separate ticket 4 hours after the original arrival on DL53. Asked @DeltaAssist about their policies/compensation for separate ticket connections and was just given a $100 voucher out of courtesy. Luckily I barely made the connection thanks to no lines in immigration and a bit of running to the gate. Otherwise, it would have been woefully inadequate. |
I posted in the other compensation thread, but we were comped gift cards (selectable from Amazon, Apple, etc.) instead of miles. Is this a new method of comping pax?
I thought the amount comped was great, but the additional miles are always nice. |
Originally Posted by FireEmblemPride
(Post 24077213)
Earlier this week, flew DTW-GRU. Flight was delayed for 3 hours due to a mechanical issue. Stuck on the plane during those intervening hours, too.
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Originally Posted by sethb
(Post 24079050)
I thought they weren't allowed to hold you that long any more.
At the 21:30 mark or so, the pilot said they were fixing to let us leave the plane in order to get food, but they never properly allowed people to get off the plane. |
Just got this:
ENJOY 5,000 MILES ON US FOR YOUR RECENT INCONVENIENCE. We notice your latest flights with us haven't been the smoothest. Rough weather, mechanical issues, bad luck — regardless of the cause, you can't get back the time lost. But here's what you do get: our sincerest apologies and an olive branch of 5,000 bonus miles — available now by clicking through to delta.com. Plus, we see smoother skies ahead with our strong commitment to improve and the best on-time record in the industry. GET YOUR MILES > Added: After clicking through, got this: You are not eligible to participate in this promotion. Please check out our other great offers on the My Promotions page. |
DL 2778 on 10/23 delayed for 3 hours due to mechanical problems. Funny thing is that the flight came in from SEA and the previous pilot had already reported a different mechanical problem. No food vouchers given since it was hard to predict when we would take off. Snacks and drinks were provided. We boarded, problem discovered and returned back to the gate, deplaned, reboarded since problem was "fixed", deplaned after system check failed, and then finally swapped for a new plane.
Wrote in to complain and only received 4k pesos. Am I able to request 5k instead? |
DTW-MCI
Asked if they needed volunteers and they did (one..) - got on a flight 4 hours later. $500 DL voucher. |
My father (newly minted FO) was flying back from IAH on the 1st. 7:40 departure pushed back, and back, and back, told it wouldnt be till 3PM, then was canceled around 9AM. They re-booked him on a 6PM flight getting him home at ~10pm instead of 10am, for almost a 12 hour delay. He was given a $50 credit. Given that there were a number of other flights all day, i felt that $50 was a slap in the face so i emailed in a complaint on his behalf, they granted him an extra 11,500 pesos. Appropriate? or should I push for more.
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Originally Posted by xolinlevh
(Post 25658023)
My father (newly minted FO) was flying back from IAH on the 1st. 7:40 departure pushed back, and back, and back, told it wouldnt be till 3PM, then was canceled around 9AM. They re-booked him on a 6PM flight getting him home at ~10pm instead of 10am, for almost a 12 hour delay. He was given a $50 credit. Given that there were a number of other flights all day, i felt that $50 was a slap in the face so i emailed in a complaint on his behalf, they granted him an extra 11,500 pesos. Appropriate? or should I push for more.
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Originally Posted by sethb
(Post 25658284)
IAH to where? I know that what matters is the wasted time, but compensation is likely to depend on the length of the flight.
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Originally Posted by sethb
(Post 25658284)
IAH to where? I know that what matters is the wasted time, but compensation is likely to depend on the length of the flight.
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