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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   Pre-ordering Meals on Delta, the Definitive Thread (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1754931-pre-ordering-meals-delta-definitive-thread.html)

demkr Mar 1, 2019 11:02 am
Originally Posted by mspdoc (Post 30835851)


I’m flying MSP-TPA and TPA-MSP this weekend. Got the regular preselection email 3 days out for both legs as usual.
Seems like there's a lot of misinformation flowing around about domestic preorder the past couple of weeks. I think that the system just doesn't work well right now. Some people get the emails, some don't. Parents haven't received one for flight out of MSP tomorrow.

mspdoc Mar 1, 2019 11:24 am
Originally Posted by demkr (Post 30835906)
Seems like there's a lot of misinformation flowing around about domestic preorder the past couple of weeks. I think that the system just doesn't work well right now. Some people get the emails, some don't. Parents haven't received one for flight out of MSP tomorrow.
I’ve been 5/5 on getting emails so far but I did have 1 flight where the cabin crew never got the preorder info. I get that they’re going to have a few glitches but it’s frustrating to see people being told by Delta reps that’s it’s not available on a certain leg or it’s only for D1 when clearly that’s not true.

curl Mar 1, 2019 11:33 am
Originally Posted by mspdoc (Post 30835851)


I’m flying MSP-TPA and TPA-MSP this weekend. Got the regular preselection email 3 days out for both legs as usual.
what flight?!
we are on dinner flight and both phone and Twitter said no.

mspdoc Mar 1, 2019 11:38 am
Originally Posted by curl (Post 30836046)


what flight?!
2096 tomorrow morning. There were 2 breakfast options to choose from. I’m coming back on the dinner flight Sunday night and had 2 options there too.

curl Mar 1, 2019 11:47 am
Originally Posted by mspdoc (Post 30836065)


2096 tomorrow morning. There were 2 breakfast options to choose from. I’m coming back on the dinner flight Sunday night and had 2 options there too.
I’m going to try again. We have outbound dinner flight and return breakfast flight this weekend. Not in window for return yet.

demkr Mar 1, 2019 11:48 am
Definitely going to still consider FEBO when selecting a seat since this still seems to be a bit buggy.

mspdoc Mar 1, 2019 12:10 pm
Originally Posted by curl (Post 30836093)


I’m going to try again. We have outbound dinner flight and return breakfast flight this weekend. Not in window for return yet.
It may or may not be helpful but feel free to tweet them this to show that it is in fact available on MSP-TPA flights if they keep insisting it isn’t.

https://cimg2.ibsrv.net/gimg/www.fly...6d21a08645.png

MCO Flyer Mar 1, 2019 4:17 pm
Well more issues with preselect. I verified with another twitter agent that they had my preselect and got the D1 only spell again. I copied the DL press link into the message and then was told that it only works if you get an e-mail and it’s on “select routes only.” Oh well, I give up arguing about this.

jdrtravel Mar 1, 2019 7:00 pm
Originally Posted by MCO Flyer (Post 30836905)
Well more issues with preselect. I verified with another twitter agent that they had my preselect and got the D1 only spell again. I copied the DL press link into the message and then was told that it only works if you get an e-mail and it’s on “select routes only.” Oh well, I give up arguing about this.

This kind of misinformation is a widespread problem at DL. When it comes to things that are less commonly used (like upgrading on VS with Sky Miles) I have more patience, but when it involves a system wide product enhancement like this it really bothers me. They seem to have no problem getting the word out to all of their agents when they are taking away or reducing the value of a benefit.

curl Mar 2, 2019 7:19 am
Originally Posted by mspdoc (Post 30836173)


It may or may not be helpful but feel free to tweet them this to show that it is in fact available on MSP-TPA flights if they keep insisting it isn’t.

https://cimg2.ibsrv.net/gimg/www.fly...6d21a08645.png

thank you! I did share this with them. I ordered my 6 year old (who refuses all meat except for the charcuterie plate) the special vegetarian meal yesterday just in case. If you are going to tout a benefit, make it a real benefit that agents are aware of.

hockeyinsider Mar 2, 2019 7:53 am
No pre-order email for my lunch flight between Minneapolis and New York–J.F.K. on Monday. I guess I'll have to tweet or call into Delta.

mspdoc Mar 2, 2019 8:11 am
Originally Posted by curl (Post 30838616)
thank you! I did share this with them. I ordered my 6 year old (who refuses all meat except for the charcuterie plate) the special vegetarian meal yesterday just in case. If you are going to tout a benefit, make it a real benefit that agents are aware of.
Exactly. It’s a great service when it works and I’m so glad they offer it. Not traveling with the family this time but our kids are picky too and I love being able to plan ahead when they are with us. We’re not even a month into a big expansion of a service that I’m sure is tricky to coordinate. I totally understand that glitches will happen as they work the bugs out. It will get better. But there is no excuse for agents who not only are unable to help, but are misinformed themselves and giving out completely wrong information.

AeRoSpaceman Mar 2, 2019 12:52 pm
This whole domestic pre-select rollout is reminding me of the AA MCE rollout fiasco in the recent past where all the FA's didn't realize that MCE travelers were supposed to now get free alcoholic beverages.

lucycan Mar 2, 2019 2:16 pm
Ive flown 10+ D1 or FC legs in the last 6 months and have never gotten ONE email or notification to choose. What am I doing wrong??

mspdoc Mar 2, 2019 4:11 pm
Originally Posted by lucycan (Post 30839885)
Ive flown 10+ D1 or FC legs in the last 6 months and have never gotten ONE email or notification to choose. What am I doing wrong??
Chances are you’re doing nothing wrong. Preselect for domestic FC started the first week in February, so anything before that you wouldn’t have gotten an email. You should have gotten it for D1, certainly within the past 6 months. Are you getting all your other Delta notifications? Purchase confirmations, any applicable itinerary changes, etc? There’s always a chance they’re going to a junk folder. My brother traveled with me this weekend and I learned today he got an email for the trip out but not the trip back. I got both. It truly seems like there’s no rhyme or reason to it.


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