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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   Pre-ordering Meals on Delta, the Definitive Thread (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1754931-pre-ordering-meals-delta-definitive-thread.html)

puck021 Mar 19, 2019 4:01 pm


Originally Posted by EchoVictor (Post 30906508)
I'm still not getting any of these emails, not a single one despite six eligible flights since the program was launched. Diamond line can't figure it out. Twitter can't figure it out. Meanwhile, my ability to get my meal choice has gone way down hill and the flight attendants look at me as stupid for being one of the few in the cabin who didn't preselect. They blame me. Sheesh.

Exact same issue here. Sometimes the Diamond line will place my order with very vague definitions. “A sandwich like a BLT or Burrito or Hamburger. Well that’s helpful. Two FAs showed me a note on the manifest that this is a known problem and IT is working on it, so we should get our first email sometime in 2020.

EchoVictor Mar 19, 2019 8:31 pm


Originally Posted by puck021 (Post 30906675)

Exact same issue here. Sometimes the Diamond line will place my order with very vague definitions. “A sandwich like a BLT or Burrito or Hamburger. Well that’s helpful. Two FAs showed me a note on the manifest that this is a known problem and IT is working on it, so we should get our first email sometime in 2020.

Twitter actually offered me a choice between beef, chicken, fish, or vegetarian. I know for a fact that the meal order program isn't like Singapore's book the cook, as it's always between two choices (or more if D1). So I just ignored .... although I would have been curious to see what would happen if I selected fish on domestic first. !!!!

hockeyinsider Mar 20, 2019 10:21 am


Originally Posted by EchoVictor (Post 30907438)
Twitter actually offered me a choice between beef, chicken, fish, or vegetarian. I know for a fact that the meal order program isn't like Singapore's book the cook, as it's always between two choices (or more if D1). So I just ignored .... although I would have been curious to see what would happen if I selected fish on domestic first. !!!!

I presume these were special meal request, not standard first-class domestic catering.

I've never known Delta to offer a fish meal. It certainly isn't among the list of options offered on Delta.com for special meals.

lucycan Mar 20, 2019 4:50 pm

Flew last night MSP to SAN and when they came around to talk about dinner he started with "Im sorry but all of the chicken was pre-selected so we only have the second choice" which went over REAL well with the entire cabin. Sigh.

Don't you think if they knew they were out and since they have 24 hours they could adjust and still offer some choice?

puck021 Mar 20, 2019 6:04 pm


Originally Posted by lucycan (Post 30910821)
Flew last night MSP to SAN and when they came around to talk about dinner he started with "Im sorry but all of the chicken was pre-selected so we only have the second choice" which went over REAL well with the entire cabin. Sigh.

Don't you think if they knew they were out and since they have 24 hours they could adjust and still offer some choice?

So I’m on a SEA-MSP flight right now. I’m getting my steak and the guy next to me ordered steak but said that he would take the pasta if they were out of steak and the FA said half the people had preordered and they are good and ave enough of both. So in this case it sounds like they adjusted the remaining order since Steak always goes fast.

Sounds like this is still a work in process.

zgscl Mar 22, 2019 12:01 am

On my last two round trips I received the email on the outbound only around T-72 and nothing for the return. My mom had the same experience last week also.

jdrtravel Mar 22, 2019 10:14 am

Just received an email for SFO-SEA at aprox. T-70. Breakfast flight, choice of chorizo omelette or corn chex cereal & yogurt. (I went with the cereal).

Ordhater Mar 22, 2019 10:18 am


Originally Posted by lucycan (Post 30910821)
Flew last night MSP to SAN and when they came around to talk about dinner he started with "Im sorry but all of the chicken was pre-selected so we only have the second choice" which went over REAL well with the entire cabin. Sigh.

Don't you think if they knew they were out and since they have 24 hours they could adjust and still offer some choice?

Can I ask what aircraft type this flight was? I think someone told me a while back that oven space is an issue on some planes. So if there was a hot option and a cold option, and they only had oven space for eight hot meals, I can see why they might "run out" of one choice only through preorders.

I feel like it was the MD-90 where I've seen this before, but I wouldn't swear to it.

FlyBitcoin Mar 22, 2019 11:22 am


Originally Posted by jdrtravel (Post 30917162)
Just received an email for SFO-SEA at aprox. T-70. Breakfast flight, choice of chorizo omelette or corn chex cereal & yogurt. (I went with the cereal).

And I have never received an email for pre-selection in 6 eligible fights this year.
That chorizo omelette might be the best domestic airline breakfast I have had in 20 years.
And I continue to be dumbfounded that DL still hasn't learned that the higher carb option is almost always the one left over.
Until this meal pre-selection affects what they stock the planes, it is a useless exercise.

CO-PLAT Mar 22, 2019 2:02 pm

PDX - ATL
https://cimg4.ibsrv.net/gimg/www.fly...e0a493639d.png

jdrtravel Mar 22, 2019 4:29 pm


Originally Posted by FlyBitcoin (Post 30917444)
And I have never received an email for pre-selection in 6 eligible fights this year.
That chorizo omelette might be the best domestic airline breakfast I have had in 20 years.
And I continue to be dumbfounded that DL still hasn't learned that the higher carb option is almost always the one left over.
Until this meal pre-selection affects what they stock the planes, it is a useless exercise.

I don't eat meat and I was hoping that the other option would be oatmeal or something else hot, but oh well it will be fine and I'm glad for the choice on the short flight.

curl Mar 23, 2019 8:05 am


Originally Posted by hockeyinsider (Post 30909454)
I presume these were special meal request, not standard first-class domestic catering.

I've never known Delta to offer a fish meal. It certainly isn't among the list of options offered on Delta.com for special meals.

Shellfish vs. Fish, I suppose, but my flight to TPA recently had grilled shrimp salad. (HUGE REGRET that I ended up with the vegan meal) ;)

dalehill Mar 23, 2019 9:48 pm

Got 2 emails today, a few hours apart, for Tuesday’s SFO-MSP and MSP-TPA. I like this new F perk; I like knowing what to expect—it helps me decide what/whether to eat or not eat in the Skyclubs. ^

HKG_Flyer1 Mar 23, 2019 11:49 pm


Originally Posted by EchoVictor (Post 30906508)
I'm still not getting any of these emails, not a single one despite six eligible flights since the program was launched. Diamond line can't figure it out. Twitter can't figure it out. Meanwhile, my ability to get my meal choice has gone way down hill and the flight attendants look at me as stupid for being one of the few in the cabin who didn't preselect. They blame me. Sheesh.

Same here... on a recent Shanghai - L.A. flight, some of the passengers were gently chided for not having taken advantage of the preordering feature. This did not go over well with the guy behind me, who decided to spend 5 minutes lecturing the blameless F.A. about how disappointed he was, not to be able to get a Chinese meal, how this would never happen on other airlines, etc., etc.

It was actually a great flight, other than that.

And, no, I never have been offered the pre-select option, and have just got used to not expecting choices any more, especially since I usually like to sit in the last row of first class.

GagaPilot Mar 24, 2019 2:25 am

Pre-select emails went out to both my spouse and myself today for a breakfast flight at about T-70. I was happy to see our choices were accepted by the system as my last F flight about a month ago I had to get Twitter involved as the system would error out. Fingers crossed the meals stick and we get a pre-select for the return as well!


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