FlyerTalk Forums - Pre-ordering Meals on Delta, the Definitive Thread

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While ATL-SFO in First Class did not merit a meal pre-order email, the SFO-DTW leg did with the choice of a hamburger or a chicken/quinoa salad. I went with the burger. It was actually very good.

Quote:

Originally Posted by BamaGirl (Post 30866815)

Yesterday (Friday afternoon) I text [MENTION=12946]Delta[/MENTION] Twitter asking them to have the preorder email sent after I used a weather waiver for a flight late Sunday. Had to go back and forth with the agent about special meal vs preorder. After we get that straightened out the agent says I took care of it for you. So, I wait and wait for the email. It never arrives. I call the Diamond line this morning. After more back and forth come to find out the reason why. Rather than having the email sent, the Twitter agent just made a selection for me. It was not what I would have ordered (was chicken-which I despise), so I asked the diamond agent to cancel it since she couldn’t figure out how to find what the other offerings for the flight were.

Amazing how difficult it seems to be for Delta to get something right that AA has done for years.

And more proof Delta Twitter has gone waaaaay downhill.

And to add a little more....FEBO was followed on the flight ^. In this case that was unfortunate for me, as I was the very last person to be asked my selection. Of course, the only thing left was exactly what I was trying to avoid--chicken. So I asked if I could have a cheese plate from the back. I was allowed to purchase one. In the past I have not been charged. I guess my 4.5+ million miles worth of loyalty (which the FA had thanked me for during pre-departure beverage service) was not worth a complimentary cheese plate :rolleyes:. Which was basically thrown on my tray table. I had to ask for the setups (including the napkin and silverware) that would have accompanied the regular meal. Rather disappointing customer service IMO.

I do hope Delta can a) get the IT issues cleaned up; b) add something like the cheese plate or a fruit or vegetable plate to the selections.

I just got an email about one of my flights, but I have no idea how to select my other flight. Is there a generic link you can use for this? I assume if SFO-MSP is eligible, then MSP-SFO is also eligible.

Received the pre-order email for SLC-CLT three days before departure. Pretty good options, in my opinion.
https://cimg7.ibsrv.net/gimg/www.fly...ac5ef3fa7f.png

^ that does look like a nice domestic menu!

Quote:

Originally Posted by canadiancow (Post 30873517)

I got two separate emails. SNA-ATL and ATL-JNB for my flight Thursday...

Quote:

Originally Posted by canadiancow (Post 30873517)

I believe you get the enail 72 hours before the flight. Is msp-sfo in the window? The flight is not a real late flight with no meal correct?

Quote:

Originally Posted by Jon_R (Post 30881106)

I believe you get the enail 72 hours before the flight. Is msp-sfo in the window? The flight is not a real late flight with no meal correct?

Ah, I didn't realize it was 72 hours before. I bought the round-trip around 80 hours before departure, but the return isn't at 72 yet.

Both return flights (DCA-MSP and MSP-SFO) say "dinner".

I mean I'm not worried... I'll get a meal either way. I was just confused why I was only able to select for one segment, but you've explained it perfectly.

Thanks.

Is the T-72 thing universal or is it normal to take a little longer? Has anyone gotten their email after the T-72 mark?

Update: arrived at T-70 :)

Quote:

Originally Posted by BamaGirl (Post 30871287)

I had a very similar experience last summer. I wanted the salmon but it was out and I didn't want the other choice. I told the flight attendant I wanted to buy the cheese. About an hour later I happened to look in the gallery and noticed the light attendant was eating the last salmon herself!

Our eyes made awkward contact and I didn't say anything. But towards the end of the flight I reminded her that I still needed to pay for the cheese and she told me it was on Delta.

I can see it both ways when it comes to crew selecting their choice before offering it to pax. On the one hand, I totally get that customers should come first. On the other hand, if you are eating that food as often as FA's do, I can understand the human nature behind just setting your choice aside. I think most of us would do that at least once in a while for any number of reasons (having a bad day, don't eat something that is in the other dish, etc.)

Quote:

Originally Posted by KKinLA (Post 30895533)

I once wanted a Banana and was told they were out 🙄. My post about that turned into.........

Finally got my first one today!

MCO - DTW email came at T-72 .Choices were Hamburger Sliders or Chicken Farro Salad. Wife and I both happy!

I'm still not getting any of these emails, not a single one despite six eligible flights since the program was launched. Diamond line can't figure it out. Twitter can't figure it out. Meanwhile, my ability to get my meal choice has gone way down hill and the flight attendants look at me as stupid for being one of the few in the cabin who didn't preselect. They blame me. Sheesh.