Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Nov 12, 2015, 5:39 am
#211
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
This appears to be the precursor to the rumored C+ fare announcement.
I wouldn't waste time calling, just check your open res to make sure the requests are correct.
I wouldn't waste time calling, just check your open res to make sure the requests are correct.
Nov 12, 2015, 5:44 am
#214
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
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I see it also... and on several flights where I had RUCs requested I'm not sure if they are still requested or the change screwed that up...
Nov 12, 2015, 5:45 am
#215
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
Actually, when you follow the 'manage' link it goes to a new menu when one can physically request upgrades, for each segment of a flight, or all of them at once. Not sure yet if this differentiate medallion from RUC.
I called the diamond line and she said everything looks good on their end in my itinerary (same upgrade requests as before) but they are making changes that will take until Saturday but did not know what these changes are.
Nov 12, 2015, 5:49 am
#216
FlyerTalk Evangelist
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I wonder if the coming changes finally mean we'd be able to apply RUC/GUC online to the itinerary or segments without having to call or tweet?
Incidentally I get an error if I click the 'apply upgrade to all segments' box, that it can't be processed at this time.
Incidentally I get an error if I click the 'apply upgrade to all segments' box, that it can't be processed at this time.
Nov 12, 2015, 5:52 am
#217
Suspended
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http://www.flyertalk.com/forum/delta...next-week.html
Last edited by Renes Points; Nov 12, 2015 at 6:07 am
Nov 12, 2015, 5:53 am
#218
Join Date: Apr 2004
Posts: 1,614
Also, like you my RUC wait list request disappeared online, but the agent assured me that it remains in the reservation system.
Nov 12, 2015, 5:55 am
#219
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
So the new 'manage upgrade' link is because there will be 2 upgrade requests for gold and silver: one for C+ and one for first.
in the process though, we did lose the possibility of seing the RUC upgrade request. Not sure if it's because the system is not fully implemented yet.
Nov 12, 2015, 6:23 am
#220
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
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Well that sure doesn't sound good for the C+ seats if the system is going to automatically assign a seat now... so a GM could go from an exit aisle seat and be assigned a middle C+ seat that they don't want.
Nov 12, 2015, 6:28 am
#221
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
My understanding is that one would have to 'request' the upgrade to be automatically moved. That means one can opt out if they don't want to be moved automatically.
Nov 12, 2015, 6:43 am
#222
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA Hater
Posts: 2,020
Whatever the changes are, the website is totally jacked up right now....
Tried to change a seat and it takes me to itineraries.
Tried to book a flight and it too me to some totally unrelated page on 'traveling with us"
Tried to change a seat and it takes me to itineraries.
Tried to book a flight and it too me to some totally unrelated page on 'traveling with us"
Nov 12, 2015, 6:45 am
#223
Join Date: Sep 2013
Programs: DL PM, 1MM, DL SC, Kimpton Inner Circle
Posts: 2,416
Does anyone know what the "Apply To All Segments Of The Trip" button is for? On my upcoming Y reservations the "Upgrade Requested" green check mark already appears on all upgrade-eligible segments.
Nov 12, 2015, 6:52 am
#224
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
The app does not seem affected so far. You may want to try that?
Nov 12, 2015, 6:54 am
#225
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
In the future, one might have to manually request the upgrade. One would then have the choice to go through each one of the segments or chose the 'apply to all segments' option.