Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Nov 12, 2015, 9:57 am
#256
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
If you're DM or PM, you can get C+ at time of ticketing, no change there.
The "request upgrade" option would seem to suck for GM and FO: there's no way to say "Give me C+ aisle or leave me where I am now".
Nov 12, 2015, 9:59 am
#257
Join Date: Oct 2013
Location: Seattle, 98155
Programs: Now MGM/Hyatt/IHG Gold Previously: DL DM, DL Reserve, Hyatt Diamond, SPG PLAT, M Life PLAT, IHG PLAT
Posts: 649
I wish it is easier to post screenshots -,-
IMPORTANT CHANGES TO DELTA COMFORT+™
Beginning with travel departing May 16, 2016, Delta Comfort+™ will appear as an option for booking along with Main Cabin and First Class on select flights. Complimentary upgrades to Delta Comfort+™ are still available for eligible customers. To ensure that you are placed in the queue for a complimentary Delta Comfort+™ or First Class upgrade, please check the box(es) in the Request Upgrade section below.
To see what else is changing and learn how it affects you, Click here
this message now show on the top of the website but when you click "Click here" it is just the normal comfort+ landing page, they are prop. still updating.. This message does not appear on any itin that is not showing manage upgrade so like upgrade ineligible do not have that
IMPORTANT CHANGES TO DELTA COMFORT+™
Beginning with travel departing May 16, 2016, Delta Comfort+™ will appear as an option for booking along with Main Cabin and First Class on select flights. Complimentary upgrades to Delta Comfort+™ are still available for eligible customers. To ensure that you are placed in the queue for a complimentary Delta Comfort+™ or First Class upgrade, please check the box(es) in the Request Upgrade section below.
To see what else is changing and learn how it affects you, Click here
this message now show on the top of the website but when you click "Click here" it is just the normal comfort+ landing page, they are prop. still updating.. This message does not appear on any itin that is not showing manage upgrade so like upgrade ineligible do not have that
Nov 12, 2015, 10:08 am
#258
Join Date: Jul 2014
Location: North Sentinel Island
Programs: UA Gold, BONVOY TIT
Posts: 777
Jeez don't get me started on that. Out of MSN (of all places) where I used to be based the UG list was 60+ for all Monday/Thursday flights. Probably a matter of the large electronic medical records concern I was a part of.
Nov 12, 2015, 10:11 am
#259
Join Date: Jul 2014
Location: Denver
Programs: DL: PM, MR: Plat, AMEX Plat
Posts: 168
Nov 12, 2015, 10:11 am
#260
Join Date: Dec 2009
Location: PWM/BOS/MHT
Programs: DL Platinum 1MM, HH Diamond, Bonvoy Gold
Posts: 252
FYI, my son who's traveling with me tomorrow, is now listed as "Not Upgrade Eligible" when in fact he's my requested Companion Upgrade. I called the PM line and they see him but no dice online for me. Fun fun! Not that matters because his chance of clearing are nil.
Nov 12, 2015, 10:13 am
#261
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,160
I don't see that text, but it sure doesn't sound good. In fact it implies that everyone will need to enter some C+ 'upgrade list' even if its free, so that you may not actually get it at booking.
Anyway, I'm going to wait until whatever happens this weekend until calling about my itinerary with GUCs. No point in messing with it when there are sure to be more changes to the website over the next couple days. Earlier this morning they had 'manage upgrades' and now it says 'not upgrade eligible' also.
I strongly suggest anyone traveling soon to watch the airport upgrade list, as there are reports of the priority being ordered incorrectly (DMs being behind PM, fare bucket not prioritizing etc).
Anyway, I'm going to wait until whatever happens this weekend until calling about my itinerary with GUCs. No point in messing with it when there are sure to be more changes to the website over the next couple days. Earlier this morning they had 'manage upgrades' and now it says 'not upgrade eligible' also.
I strongly suggest anyone traveling soon to watch the airport upgrade list, as there are reports of the priority being ordered incorrectly (DMs being behind PM, fare bucket not prioritizing etc).
Nov 12, 2015, 10:32 am
#262
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I will pretty much never check any box that auto-"upgrades" me to C+. There are far too many cases where certain C- seats are better than certain C+ seats (e.g., exit row aisle vs. C+ middle).
Nov 12, 2015, 10:35 am
#263
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
GA was playing the VDB game, but all I wanted to do was get home.
Nov 12, 2015, 11:20 am
#264
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,263
Or perhaps to them, that just meant the ability to buy up to a GAP fare.
Nov 12, 2015, 11:26 am
#265
Join Date: Sep 2013
Location: CHI
Posts: 501
DL really needs to find a way for C+ upgrades to occur ONLY with the preferred seat type -- i.e. aisle or window. Does anyone really want a C+ middle seat if they're in an exit row aisle?
Nov 12, 2015, 11:26 am
#266
Join Date: Sep 2005
Location: Now in SLC
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,107
Nov 12, 2015, 11:28 am
#267
Join Date: Sep 2013
Location: CHI
Posts: 501
This, precisely. GM and FO are going to lose out big time if that's the case.
Nov 12, 2015, 11:29 am
#268
Join Date: Sep 2013
Programs: DL PM, 1MM, DL SC, Kimpton Inner Circle
Posts: 2,416
Nov 12, 2015, 11:30 am
#269
Join Date: Dec 2010
Location: MCO
Programs: Delta - PM, HH - Gold, SPG - Gold, Marriott - Plat
Posts: 1,060
Seems to be work in progress. I have a flight in March which now says manage upgrades. It seems to show that I have requested FC on all 4 segments, but every time I go back in it shows, after the first segment, the box to check for the remaining segments. When I check it, it removes the box and lists all 4 segments. Until I go back in again and see the box (good old Groundhound Day)
I do not see the message mentioned above about the future selecting of the C+ seats. I wonder if that will be first come first served and then applied at T-72 for me. Right now I can't request an upgrade for the C+ on that March flight (of course, I can purchase the seat).
I do not see the message mentioned above about the future selecting of the C+ seats. I wonder if that will be first come first served and then applied at T-72 for me. Right now I can't request an upgrade for the C+ on that March flight (of course, I can purchase the seat).
Nov 12, 2015, 11:31 am
#270
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
