Is this ticket refundable?
Jul 11, 2014 | 7:40 pm
#1
Original Poster
Join Date: Nov 2012
Programs: Delta Gold
Posts: 182
Is this ticket refundable?
I bought a First Class ticket A class and used a companion certificate. I can no longer make the trip. I can't find anywhere whether this ticket is refundable. I know I lose the companion cert but I am thinking that any A fare is refundable. Unless the answer is buried in code - I can't find a definitive answer. Would like to know what the rules are before I call. It says it is refundable if purchased at a fully refundable fare. How do I determine that?
Flight Information
Date and Flight Status Class Meals/Others Seat/Cabin
GSO ► ATL THU 04SEP2014 DL 1569
OPEN A 04C
ATL ► SLC THU 04SEP2014 DL 1333
OPEN A D 03A
SLC ► RNO THU 04SEP2014 DL 1399
OPEN A 03C
RNO ► SLC SUN 07SEP2014 DL 1336
OPEN A 03C
SLC ► ATL SUN 07SEP2014 DL 1912
OPEN A L 06C
ATL ► GSO SUN 07SEP2014 DL 2420
OPEN A 03C
Check your flight information online at delta.com or call the Delta Flightline at 800.325.1999.
Baggage and check-in requirements vary by airport and airline, so please check with the operating carrier on your ticket.
Please review Delta's check-in requirements and baggage guidelines for details.
You must be checked in and at the gate at least 15 minutes before your scheduled departure time for travel inside the United States.
You must be checked in and at the gate at least 45 minutes before your scheduled departure time for international travel.
For tips on flying safely with laptops, cell phones, and other battery-powered devices, please visit http://SafeTravel.dot.gov
Do you have comments about service? Please email us to share them.
Key of Terms
# - Arrival date different than departure date
** - Check-in required
***- Multiple meals
*S$ - Multiple seats
AR - Arrives
B - Breakfast
C - Bagels / Beverages
D - Dinner
F - Food available for purchase
L - Lunch
LV - Departs
M - Movie
R - Refreshments, complimentary
S - Snack
T - Cold meal
V - Snacks for sale
Billing and Ticketing Information for Xxxxxxxxx
FARE DETAILS: GSO DL X/ATL DL X/SLC DL RNO457.67LA07A0NQ/WNUP DL X/SLC DL X/ATL DL GSO533.95QA14AXNQ/WNUP 4S80.00 USD1071.62END ZP GSOATLSLCRNOSLCATL XF GSO4.5ATL4.5SLC4.5ATL4.5
Fare: 1,071.62 USD
Taxes/Carrier-Imposed Fees: 132.38
Total for Name: 1,204.00 USD
Paid with American Express
Detailed Tax Information
AY 10.00
US 80.38
XF 18.00
ZP 24.00
Total: 132.38
Total
Fare: 1,071.62 USD
Taxes/Carrier-Imposed Fees: 184.38
Total: 1,256.00 USD
NON-REFUNDABLE / CHANGE FEE
When using certain vouchers to purchase tickets, remaining credits may not be refunded. Additional charges and/or credits may apply and are displayed in the sections below.
This ticket is non-refundable unless issued at a fully refundable fare. Any change to your itinerary may require payment of a change fee and increased fare. Failure to appear for any flight without notice to Delta will result in cancellation of your remaining reservation.
All Economy Comfort and Preferred seats are Nonrefundable.
Terms & Conditions
Air transportation on Delta and the Delta Connection carriers is subject to Delta's conditions of carriage. They include terms governing for example:
Limits on our liability for personal injury or death of passengers, and for loss, damage of delay of goods and baggage.
Claim restrictions including time periods within which you must file a claim or bring action against us.
Our right to change terms of the contract.
Check-in requirements and other rules established when we may refuse carriage.
Our rights and limits of our liability for delay of failure to perform service, including schedule change, substitution of alternative air carriers or aircraft, and rerouting.
Our policy on overbooking flights, and your rights if we deny you boarding due to an oversold flight.
These terms are incorporated by reference into our contract with you. You may view these conditions of carriage on delta.com, or by requesting a copy from Delta.
You have received this email because you elected to receive your Electronic Ticket receipt sent to you via email. If you would like to take advantage of other Delta email programs featuring special fare, promotions, information and flight updates, please visit delta.com/emailprograms or delta.com/notifications.
COPYRIGHT INFORMATION
This email message and its contents are copyrighted and are proprietary products of Delta Air Lines, Inc. Delta Blvd. P.O. Box 20706 Atlanta, GA 30320-6001. Any unauthorized use, reproduction, or transfer of this message or its contents, in any medium, is strictly prohibited.
2014 Delta Air Lines, Inc. All rights reserved.
Flight Information
Date and Flight Status Class Meals/Others Seat/Cabin
GSO ► ATL THU 04SEP2014 DL 1569
OPEN A 04C
ATL ► SLC THU 04SEP2014 DL 1333
OPEN A D 03A
SLC ► RNO THU 04SEP2014 DL 1399
OPEN A 03C
RNO ► SLC SUN 07SEP2014 DL 1336
OPEN A 03C
SLC ► ATL SUN 07SEP2014 DL 1912
OPEN A L 06C
ATL ► GSO SUN 07SEP2014 DL 2420
OPEN A 03C
Check your flight information online at delta.com or call the Delta Flightline at 800.325.1999.
Baggage and check-in requirements vary by airport and airline, so please check with the operating carrier on your ticket.
Please review Delta's check-in requirements and baggage guidelines for details.
You must be checked in and at the gate at least 15 minutes before your scheduled departure time for travel inside the United States.
You must be checked in and at the gate at least 45 minutes before your scheduled departure time for international travel.
For tips on flying safely with laptops, cell phones, and other battery-powered devices, please visit http://SafeTravel.dot.gov
Do you have comments about service? Please email us to share them.
Key of Terms
# - Arrival date different than departure date
** - Check-in required
***- Multiple meals
*S$ - Multiple seats
AR - Arrives
B - Breakfast
C - Bagels / Beverages
D - Dinner
F - Food available for purchase
L - Lunch
LV - Departs
M - Movie
R - Refreshments, complimentary
S - Snack
T - Cold meal
V - Snacks for sale
Billing and Ticketing Information for Xxxxxxxxx
FARE DETAILS: GSO DL X/ATL DL X/SLC DL RNO457.67LA07A0NQ/WNUP DL X/SLC DL X/ATL DL GSO533.95QA14AXNQ/WNUP 4S80.00 USD1071.62END ZP GSOATLSLCRNOSLCATL XF GSO4.5ATL4.5SLC4.5ATL4.5
Fare: 1,071.62 USD
Taxes/Carrier-Imposed Fees: 132.38
Total for Name: 1,204.00 USD
Paid with American Express
Detailed Tax Information
AY 10.00
US 80.38
XF 18.00
ZP 24.00
Total: 132.38
Total
Fare: 1,071.62 USD
Taxes/Carrier-Imposed Fees: 184.38
Total: 1,256.00 USD
NON-REFUNDABLE / CHANGE FEE
When using certain vouchers to purchase tickets, remaining credits may not be refunded. Additional charges and/or credits may apply and are displayed in the sections below.
This ticket is non-refundable unless issued at a fully refundable fare. Any change to your itinerary may require payment of a change fee and increased fare. Failure to appear for any flight without notice to Delta will result in cancellation of your remaining reservation.
All Economy Comfort and Preferred seats are Nonrefundable.
Terms & Conditions
Air transportation on Delta and the Delta Connection carriers is subject to Delta's conditions of carriage. They include terms governing for example:
Limits on our liability for personal injury or death of passengers, and for loss, damage of delay of goods and baggage.
Claim restrictions including time periods within which you must file a claim or bring action against us.
Our right to change terms of the contract.
Check-in requirements and other rules established when we may refuse carriage.
Our rights and limits of our liability for delay of failure to perform service, including schedule change, substitution of alternative air carriers or aircraft, and rerouting.
Our policy on overbooking flights, and your rights if we deny you boarding due to an oversold flight.
These terms are incorporated by reference into our contract with you. You may view these conditions of carriage on delta.com, or by requesting a copy from Delta.
You have received this email because you elected to receive your Electronic Ticket receipt sent to you via email. If you would like to take advantage of other Delta email programs featuring special fare, promotions, information and flight updates, please visit delta.com/emailprograms or delta.com/notifications.
COPYRIGHT INFORMATION
This email message and its contents are copyrighted and are proprietary products of Delta Air Lines, Inc. Delta Blvd. P.O. Box 20706 Atlanta, GA 30320-6001. Any unauthorized use, reproduction, or transfer of this message or its contents, in any medium, is strictly prohibited.
2014 Delta Air Lines, Inc. All rights reserved.
Last edited by Readynow; Jul 11, 2014 at 7:47 pm
Jul 11, 2014 | 8:04 pm
#2
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: Free Agent
Posts: 18,346
Doesnt appear to be refundable looking at NON-REFUNDABLE / CHANGE FEE
Many of these Coach to First instant upgrade fares have change fees.
I cannot seem to find the full fare rules on EF and not sure why
GSO-RNO has the following fare basis
Outbound: LA07A0NQ/WNUP
Return: QA14AXNQ/WNUP
Many of these Coach to First instant upgrade fares have change fees.
I cannot seem to find the full fare rules on EF and not sure why
GSO-RNO has the following fare basis
Outbound: LA07A0NQ/WNUP
Return: QA14AXNQ/WNUP
Last edited by CDKing; Jul 11, 2014 at 8:14 pm
Jul 12, 2014 | 12:22 am
#5
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
Code:
69 CHIMSP 12JUL14 DL USD 333.00 HA07UPRA STAY---/-- BK-H @ FARE CLS EXPLANATION BOOK CODES -------- ---------------------- ---------- HA07UPRA ECONOMY UNRESTRICTED FARES H/A/I HA07UPRA APPLIES FOR ONE WAY FARES
RULE APPLICATION AND OTHER CONDITIONS NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
EXCURSION FARES
APPLICATION
CLASS OF SERVICE
THESE FARES APPLY FOR FIRST/COACH CLASS SERVICE.
CAPACITY LIMITATIONS
SEATS ARE LIMITED.
...
PENALTIES NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
-CHANGES ARE PERMITTED ANYTIME
-ALL TKTS MUST BE REISSUED
-CHANGES RESULTING IN A HIGHER FARE MUST BE ADD
COLLECTED AT THE TIME OF REISSUE
-IF THE CHANGE RESULTS IN A LOWER FARE THE
DIFFERENCE MAY BE REFUNDED TO THE ORIGINAL FORM
OF PAYMENT WITHOUT A CHANGE FEE
VALIDATED FOR AUTOPRICING.
EXCURSION FARES
APPLICATION
CLASS OF SERVICE
THESE FARES APPLY FOR FIRST/COACH CLASS SERVICE.
CAPACITY LIMITATIONS
SEATS ARE LIMITED.
...
PENALTIES NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
-CHANGES ARE PERMITTED ANYTIME
-ALL TKTS MUST BE REISSUED
-CHANGES RESULTING IN A HIGHER FARE MUST BE ADD
COLLECTED AT THE TIME OF REISSUE
-IF THE CHANGE RESULTS IN A LOWER FARE THE
DIFFERENCE MAY BE REFUNDED TO THE ORIGINAL FORM
OF PAYMENT WITHOUT A CHANGE FEE
Jul 12, 2014 | 12:25 am
#6
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
Need to know the date OP purchased the ticket to pull up the historic fares in ExpertFlyer. You're right, though, that NON-REFUNDABLE / CHANGE FEE probably tells OP everything he needs to know. Unless you don't trust DL IT to get things like that right.
Jul 12, 2014 | 12:44 am
#7
Join Date: Nov 2012
Location: TYO
Programs: Hyatt Globalist, Bonvoy Platinum, Hilton Gold, former DL DM and AA EXP
Posts: 2,010
Sure there are. HA07UPRA for ORD-MSP, for instance.
It's even more common with B, M, S, and H-UP fares that book into P class.
Code:
69 CHIMSP 12JUL14 DL USD 333.00 HA07UPRA STAY---/-- BK-H @ FARE CLS EXPLANATION BOOK CODES -------- ---------------------- ---------- HA07UPRA ECONOMY UNRESTRICTED FARES H/A/I HA07UPRA APPLIES FOR ONE WAY FARES
It's even more common with B, M, S, and H-UP fares that book into P class.
Jul 12, 2014 | 12:49 am
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
OP seems to have a L-UP fare. I suspect it's not refundable but will result in a DL credit when cancelled, so that it can be changed for a $200 fee but cannot be turned in for cash or a credit to the original means of payment.
Jul 12, 2014 | 10:49 am
#9
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: Free Agent
Posts: 18,346
I tried 20 different ticketing dates in ef going back to July 13 many of the same fares were there just with different start and end dates. always so close but one or two digits off in the last 4. I peeked at most of them and all had change fee
Jul 12, 2014 | 11:05 pm
#10
Original Poster
Join Date: Nov 2012
Programs: Delta Gold
Posts: 182
Bought ticket April 4th 2014.....DL says I am out $200. Still not sure about the taxes on the companion fare .....will try again tommorow....
Jul 16, 2014 | 3:06 pm
#11
Original Poster
Join Date: Nov 2012
Programs: Delta Gold
Posts: 182
I submitted a refund request online. When I pressed the cnx button it offered a request refund button.
After 5 days I got an email which refunded me 100% to my credit card! Yeah!
Another case of never accept your first second or third answer
After 5 days I got an email which refunded me 100% to my credit card! Yeah!
Another case of never accept your first second or third answer
Jul 16, 2014 | 4:42 pm
#13
Join Date: Nov 2012
Location: TYO
Programs: Hyatt Globalist, Bonvoy Platinum, Hilton Gold, former DL DM and AA EXP
Posts: 2,010
Congrats to OP, though I am shocked. I was able to find the exact fare rules on EF by using 4/4/2014 as the ticketing date -- both of the fares (LA07A0NQ/WNUP and QA14AXNQ/WNUP) show nonrefundable with a $200 change fee.
Jul 16, 2014 | 5:36 pm
#14
Original Poster
Join Date: Nov 2012
Programs: Delta Gold
Posts: 182
Bottom line. Never hurts to ask....and ask nice!